1226971 - Google Spreadsheet layout malfunctions

Status: RESOLVED WORKSFORME

(Core :: Graphics, defect, P3)

Description

[aceph]

Attachment: The broken layout

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:42.0) Gecko/20100101 Firefox/42.0
Build ID: 20151030084315

Steps to reproduce:

This happens randomly when working on spreadsheet and suddenly you see all the layout disturbed. This only happens on the sheet area (the cell columns and rows area where we enter stuff). Menu bars, tab bars at bottom are not disturbed. 

When layout is disturbed, I scroll up or down, and then layout fixes itself and everything becomes aligned and properly working.

The layout also fixes itself when I just enter text in cell and press enter. 

No such issues on Chrome.


Actual results:

Spreadsheet layout in cells area (rows and columns) is entirely disturbed, broken, or blacked. 


Expected results:

Layout should just work as default and expected.

Comment 1

[Niccolò "nicokant" Cantù [: nicokant]]

I tried to verify the issue, but never appears to me. Maybe the issue is related with your profile or extensions, I really suggest you to reproduce the bug with a new profile (launch in the terminal: $ firefox -P ). 

Since it appears to be random, could you provide a screenshot of the bug?

Comment 2

[aceph]

Attachment: Another case

Comment 3

[aceph]

Thanks Niccolo; I'll try that

Comment 4

[Simona Badau, Desktop QA]

Mozilla/5.0 (X11; Linux x86_64; rv:45.0) Gecko/20100101 Firefox/45.0
Build ID: 20151125030231

Works fine for me also. 
Aceph, did you had the chance to try what was suggested in Comment 1?

Comment 5

[aceph]

Yes tried. No Luck.

I created new profile with Firefox -P, no plugins at all. 

I opened one of existing spreadsheet in new profile, no problem so far. Issue hasn't yet reproduced on it.

I then created a new spreadsheet in my old profile, which re-produced the problem there. Then I tried check if this problem also appears on new profile as well? So I copied sheet URL and loaded that spreadsheet in new profile. And found issue there as well.

It's Firefox 42.0 (For Linux Mint. Mint-1.0)

Comment 6

[aceph]

Attachment: Problematic Sheet in new Profile (no plugins).

Comment 7

[aceph]

One more observation. The problem happened while I had both new and old profiles running at the same time.

Comment 8

[aceph]

It also looks like that, on new spreadsheet (old profile), problem started appearing when I tried to add Notes to one of the cell. This was last thing I did and the sheet broke apart. But this might not be the cause actually. I'll post more observations.

Comment 9

[aceph]

Attachment: Enabled WebGL to see if this makes things good. Let's see.

Comment 10

[Simona Badau, Desktop QA]

Aceph, would you be willing to reset your old profile and try to reproduce the issue after that?
https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Comment 11

[aceph]

What if I refresh the new profile? because issue has reproduced on new profile...

Comment 12

[Simona Badau, Desktop QA]

I'm suspecting that there might be some combination of profile/spreadsheet malfunction. On the old profile, had you had the situation in which some spreadsheets worked and some didn't?
It seems odd to me that if you reset the profile the new spreadsheets work but when you get an old spreadsheet, the problem reproduces.
Can you confirm the above assumptions?

Comment 13

[aceph]

Yes, agree... Even on new installations, new profiles, my (all Gmail) accounts' sheets misbehave on Firfox @ Ubuntu / Mint...

Comment 14

[Simona Badau, Desktop QA]

Aceph, could you create a spreadsheet with global edit rights and paste it here? It would be nice, if possible, to get a sheet that is broken for you. 

Have you noticed this issue on anything else: sites, applications in general? 

Are you encountering this only on your g-mail spreadsheet (created by you) or is it general on any spreadsheet? To check this log out from your Google account and try to open an external google spreadsheet: for e.g 
https://docs.google.com/spreadsheets/d/1JMBnyDc_bX6dvKUt2aY9nITQ-5UYeLi5Emd4-dnW2HU/edit?pref=2&pli=1#gid=117976584

Comment 15

[aceph]

Here's the sheet I made using my GMail Account (it malfunctioned immediately, screenshot attached.)
https://docs.google.com/spreadsheets/d/1AN1Xu7KoBqhzhDwzZSdhVFGVkDfKrMrW6sT_rgJrFSs/edit?usp=sharing

I have several Gmail Accounts, and on all these accounts, when using on FF, the issue same issue has been reported.

I'll attach two screenshots.

1. The sheet you shared, also slightly misbehaved (see the header row)
2. The sheet I just created for you.

Comment 16

[aceph]

Attachment: The sheet you shared, also slightly misbehaved (see the header row)

The sheet you shared, also slightly misbehaved (see the header row)

Comment 17

[aceph]

Attachment: The new sheet, I created and shared with you

The new sheet, I created and shared with you

Comment 18

[aceph]

Did I mentioned that I am on Linux Mint? The user-agent says Ubuntu since Linux Mint is Ubuntu based. I also tried to upgrade to latest LM as well. Here are more details:

LinuxMint 17.1 (rebecca)
Kernel 3.13.0-37-generic
Intel(R) Core(TM) i7 CPU L 640 @ 2.13GHz
Memory 7776 MiB
Swap None

I've also tried on changing the Linux Mint machines. The issue has been reproduced on HP EliteBook and Lenovo Thinkpad

Comment 19

[u279076]

Please attach a copy of about:support from the affect machine. I was unable to reproduce this in a Linux Mint VM so this is more than likely hardware/driver related.

Comment 20

[aceph]

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Comment 21

[u279076]

Thanks for that info. When you tested on a new profile did you install any addons or make any preference changes before testing? I want to make sure you were testing from a completely vanilla state.

Assuming this does happen from a completely clean state, I wonder if you could roll back to Firefox 41 for a bit to see if the issue reproduces. If it doesn't then that implicates some change in Firefox 42 as the cause. Thanks.

Comment 22

[aceph]

On new profile, no new addons were installed. I'll roll back to 41 and check it.

Comment 23

[u279076]

(In reply to aceph from comment #22)
> On new profile, no new addons were installed. 

Just to clarify, by "no new addons" do you mean no addons exist in the new profile? We need to make sure you're testing on a completely clean profile to narrow down the root cause.

> I'll roll back to 41 and check it.

Thanks.

Comment 24

[aceph]

> On new profile, no new addons were installed. 

Yes, no addons were installed by me. Just a new profile.

Comment 25

[u279076]

aceph, does this still reproduce for you in the latest Firefox Nightly? Sorry this fell off my radar.

Comment 26

[aceph]

I'll check on latest Nightly

Comment 27

[aceph]

Got nightly build. Issue not reproduced on nightly so far...

Comment 28

[aceph]

Have been working on FF Nightly 49.0a1 (2016-05-10) for couple of days. Issue not re-produced so far... Looks like something in Nightly fixed it.

Comment 29

[Florencia Di Ciocco, NI to vbalducci]

Hi Aceph,

I get the impression that we can close this bug. Have you had this issue lately?

Regards, Flor.

Comment 30

[BugBot [:suhaib / :marco/ :calixte]]

Redirect a needinfo that is pending on an inactive user to the triage owner.
:bhood, since the bug has high severity, could you have a look please?

For more information, please visit auto_nag documentation.