1234507 - latest version locks up when using windows 10 I fianlly reverted to n older version and it is working fine

Status: RESOLVED INCOMPLETE

(Thunderbird :: Untriaged, defect)

Description

[heshey]

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/47.0.2526.106 Safari/537.36

Steps to reproduce:

All I have to do is use the latest version


Actual results:

Starts and with in a few seconds stops responding 
I tried safe mode
I contacted Mcafee 
I tried the latest beta version 
Nothing helped
Only thing that help was reverting to an older version


Expected results:

It should have worked

Comment 1

[Wayne Mery (:wsmwk)]

1. Please start *Windows'* safe mode with networking enabled
- win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10
Then still In Windows safe mode, start thunderbird in safe mode
- http://support.mozillamessaging.com/en-US/kb/safe-mode
Does problem go away? 

2. The "latest version" 38.4.0 has been out for many weeks. How is it that you only now updated?  And how long have you been running windows 10 without Thunderbird problems?

Comment 2

[heshey]

I believe there was a recent Windows 10 update that contributed to the problem.
It was working fine midweek last week

Comment 3

[Wayne Mery (:wsmwk)]

please do #1

Comment 4

[Phoenix]

Resolved per whiteboard