Closed Bug 1292582 Opened 8 years ago Closed 8 years ago

Crash in ss2osd.dll@0x6699

Categories

(Core Graveyard :: Plug-ins, defect)

Product:
Core Graveyard
Component:
Plug-ins
Version:
48 Branch
Platform:
x86
Windows 10
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED WONTFIX

People

(Reporter: labrizzy4213, Unassigned)

References

Details

(Keywords: crash, Whiteboard: [gfx-noted])

Crash Data

This bug was filed from the Socorro interface and is 
report bp-b307157b-d1e0-4726-b949-b62b42160805.
=============================================================
Same issue in the recent past: bug 1262348.
Is it a (new?) variant of ss2osd.dll to block?
Component: General → Audio/Video
Flags: needinfo?(jmuizelaar)
Keywords: crash
Product: Firefox → Core
Version: unspecified → 48 Branch
I realize it's not really Graphics since Jeff handled the last instance of this DLL busting us, but there is no 'good' component that I know of for DLL blocking (maybe XPCOM because it's startup?)  In any case, it's not core:audio/video.
Component: Audio/Video → Graphics
Whiteboard: [gfx-noted]
These are Flash plugin crashes, which had temporarily busted between 2016-05-17 and 2016-07-21/2016-07-29, with bug 1285356 fixing the problem (in 50, uplifted to 49).  However, there are recent crashes in 49 beta; for example - https://crash-stats.mozilla.com/report/index/de3e3ad9-5e1d-4214-adad-794852160822.  I don't know how to tell if that's because Flash is in "protected mode child process" or because bug 1285356 regressed.
Flags: needinfo?(jmuizelaar) → needinfo?(aklotz)
Component: Graphics → Plug-ins
This is one of the Flash processes that they use with protected mode. Our DLL blocklist does not (and will not) apply to those processes, so I'm just going to WONTFIX this.
Status: UNCONFIRMED → RESOLVED
Closed: 8 years ago
Flags: needinfo?(aklotz)
Resolution: --- → WONTFIX
May I ask what this means?  Is work being done with this still?
No, Mozilla is not working on this. This is a crash in a combination of two pieces of 3rd-party software (Adobe Flash and some ASUS software), and so Firefox cannot fix it. If you are still experiencing this crash, you will need to uninstall one of those, or file a bug with one of those two vendors: Adobe is unlikely to be able to fix this, so filing an issue with ASUS support is my recommendation.
Product: Core → Core Graveyard
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