Closed
Bug 1297166
Opened 8 years ago
Closed 8 years ago
unable to see messages for new newsgroup mozilla.community.platform-ops
Categories
(Infrastructure & Operations :: MOC: Service Requests, task)
Infrastructure & Operations
MOC: Service Requests
Tracking
(Not tracked)
RESOLVED
FIXED
People
(Reporter: jmaher, Assigned: vinh)
References
Details
Attachments
(1 file)
404.58 KB,
image/png
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Details |
we have a new newsgroup defined: https://groups.google.com/forum/#!forum/mozilla.community.platform-ops a few people who use thunderbird have mentioned they cannot see any of the messages on there, but going through a web browser it is possible to see them on the google newsgroup interface linked above.
Comment 1•8 years ago
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This is not a problem with Thunderbird but most likely with the gateway. So moving bug back into infrastructure and operations. :vinh can you please have a look at it and why it doesn't work with the newsgroup but mailing lists? Thanks.
Blocks: 1275406
Component: Networking: NNTP → MOC: Service Requests
Product: MailNews Core → Infrastructure & Operations
QA Contact: lypulong
Updated•8 years ago
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Flags: needinfo?(vhua)
Updated•8 years ago
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Assignee: nobody → sespinoza
Assignee | ||
Comment 2•8 years ago
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Is this issue happening with other newsgroups and Thunderbird? Or it's isolated to just mozilla.community.platforms-ops?
Assignee: sespinoza → nobody
Flags: needinfo?(vhua)
Assignee | ||
Updated•8 years ago
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Assignee: nobody → vhua
Reporter | ||
Comment 3•8 years ago
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according to :whimboo this is only an issue with this newsgroup on Thunderbird.
Comment 4•8 years ago
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That's correct. I can perfectly see messages for any other subscribed newsgroup like dev.platform etc.
Assignee | ||
Comment 5•8 years ago
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:whimboo - Attached is a screenshot of my Thunderbird. The mozilla.community.platforms-ops shows up for me.
Flags: needinfo?(hskupin)
Assignee | ||
Comment 6•8 years ago
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Oh wait...I only see my post but not the other 3 existing ones. Is that what everyone is experiencing?
Comment 7•8 years ago
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Oh, now I see your messages. But yes, I do not get all the older ones.
Flags: needinfo?(hskupin)
Assignee | ||
Comment 8•8 years ago
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I've contacted giganews about the issue. Waiting for them to get back to me.
Assignee | ||
Comment 9•8 years ago
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Hello, Our engineering team has identified the cause of the issue you are experiencing and are currently working to resolve this matter. I do not have an ETA as to when the matter will be resolved, but, once they have resolved the matter, we will reach out to you to let you know. Thank you for your continued patience. Samuel Giganews Support Team Lead
Assignee | ||
Comment 10•8 years ago
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The issue has been fixed by giganews. I can see all of the posts on Thunderbird. Please confirm.
Comment 11•8 years ago
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adding NI for validation. I also see all the posts in Thunderbird.
Flags: needinfo?(jmaher)
Flags: needinfo?(hskupin)
Reporter | ||
Comment 12•8 years ago
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I don't have thunderbird, I will let :whimboo verify.
Flags: needinfo?(jmaher)
Comment 13•8 years ago
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The earliest message which I can see is from Aug 24th. So I unsubscribed from the list, and subscribed again. Now I can see all the messages. I think that fixes it. Thanks a lot!
Status: NEW → RESOLVED
Closed: 8 years ago
Flags: needinfo?(hskupin)
Resolution: --- → FIXED
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Description
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