1297697 - Duo Push "remember device" never remembers the device

Status: RESOLVED FIXED

(Infrastructure & Operations :: Multi-Factor Authentication, task)

Description

[Jim Mathies [:jimm]]

Attachment: remember device.jpg

Attached is a screenshot of a Duo Push notification I get every two weeks or so on my main workstation. I assume the "Remember device" option implies I should not be prompted for a passcode regularly, but it doesn't seem to help. This is an annoyance since when prompted I have to grab my phone, launch the Duo app and punch the code in.

Comment 1

[Justin Dow [:jabba]]

The "remember device" checkbox refers to the workstation you are using to access Okta. If you don't check it, you'll be asked for MFA/Duo every time the Okta session expires (currently 12 hours). If you do check the box, it should not prompt you again for 7 days. We have some changes planned to extend these times and are working on rolling out the updated Duo UI for Okta, but it's currently low priority.

Comment 2

[Guillaume Destuynder [:kang] [this account is no longer active]]

We no longer use okta, the current checkbox is from Duo and respected, ie this is fixed