Closed
Bug 1300902
Opened 8 years ago
Closed 8 years ago
I cannot log into mozilla support site with any one of 3 userids. Can't get new password. How can I contact SOMEONE without having to log into support site?
Categories
(support.mozilla.org :: Users and Groups, task)
Tracking
(Not tracked)
RESOLVED
FIXED
People
(Reporter: caffreyc1945, Assigned: mdziewonski)
Details
:: Developer Documentation Request
Request Type: Correction
Gecko Version: unspecified
Technical Contact:
:: Details
Somehow, over time, I have created 3 mozilla logins. The one to bugzilla.mozilla... works. The other two, one to plain mozilla (user id Cathleen) and one to support.mozilla (user id: caffreyc). Both use same password as bugzilla account. Neither will let me log in. When I say I forgot my password, I do not get the reset email.
I cannot find ANY way to get help without loging into support.mozilla but I can't log in.
What do I do? You must have SOME sort of emergency contact address.
PLEASE HELP ME.
I am getting some files downloaded from mindspark over and over after removing them. That's what I want help about. They are put in users/my account/.profiles?/...mozilla/firefox/.... I do not want them downloaded but can only find ways to remove the files after they've been downloaded. Since they are apparently loaded through Mozilla, I want to know how to stop this. I searched for the topic of the mindspark files, questions about which are all over the web, and there wasn't one single entry your search retrieved.
So there are two problems: why can't I log in and how to I stop files from being downloaded via Firebfox.
I am using this developer bug site because I could find no other way to get help. Please someone, contact me and tell me how to get help.
Cathleen Caffrey caffrec1945@sonic.net
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Comment 2•8 years ago
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This doesn't look related to MDN, but to Firefox. Moving the bug there.
Product: Developer Documentation → Firefox
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Comment 3•8 years ago
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Rachel, can you help Cathleen with her support account and/or question? Thanks!
Component: General → Users and Groups
Flags: needinfo?(rmcguigan)
Priority: P1 → --
Product: Firefox → support.mozilla.org
Thanks, Gijs! I sent an email to Cathleen with (hopefully) helpful information regarding the issues she's encountering.
Assignee: nobody → mdziewonski
Status: UNCONFIRMED → RESOLVED
Closed: 8 years ago
Flags: needinfo?(rmcguigan)
Resolution: --- → FIXED
caffrec1945@sonic.net is bouncing, so I hope the other account works for you, Cathleen (the one @att.net). If you don't have access to that account, send me an email (vesper@mozilla.com) from a working account of yours, and we'll take it from there.
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Description
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