Closed
Bug 1305106
Opened 8 years ago
Closed 8 years ago
crash in F1325484781_________________________________________ mainly correlated to NVIDIA Quadro FX 570
Categories
(External Software Affecting Firefox Graveyard :: Flash (Adobe), defect)
Tracking
(firefox50- affected)
RESOLVED
WONTFIX
People
(Reporter: u279076, Unassigned)
References
Details
(Keywords: topcrash)
Crash Data
This bug was filed from the Socorro interface and is report bp-3515255d-777d-4619-be83-706152160923. ============================================================= 0 @0x5981a78 1 npswf32_23_0_0_162.dll F1325484781_________________________________________ F_1218339536_______________________________________________________________________________:2253 2 npswf32_23_0_0_162.dll F1823855084____________________________________ F_578802783_______________________________________________________________:598 3 npswf32_23_0_0_162.dll F_435922558_________________ F_919722739________________________________:26462 4 npswf32_23_0_0_162.dll F_2014161127__________________ F276962334__________________________________________________:235 5 npswf32_23_0_0_162.dll F_1427895109___________________________ F276962334__________________________________________________:240 6 npswf32_23_0_0_162.dll F96146851____________________________ F276962334__________________________________________________:214 Ø 7 kernel32.dll kernel32.dll@0x138f3 8 ntdll.dll __RtlUserThreadStart 9 ntdll.dll _RtlUserThreadStart ============================================================= More reports: https://crash-stats.mozilla.com/signature/?product=Firefox&signature=F1325484781_________________________________________ Flash versions affected: > 98.90% 23.0.0.162 > 1.10% 22.0.0.209 Platforms affected: > 98.80% Windows 10 > 0.70% Windows 7 > 0.20% Windows 8.1 > 0.20% Windows Vista > 0.10% Windows 8 GPUs affected: > 97.90% NVIDIA Quadro FX 570 (0x040e) > 0.60% Intel Sandybridge-GT1 (0x0106) > 0.20% Intel HD 3000 (0x0102)
Comment 1•8 years ago
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This is a plugin crash and therefore by definition isn't a startup crash. Is this new with the Flash 23 this month?
Summary: Startup crash in F1325484781_________________________________________ mainly correlated to NVIDIA Quadro FX 570 → crash in F1325484781_________________________________________ mainly correlated to NVIDIA Quadro FX 570
Updated•8 years ago
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Flags: needinfo?(anthony.s.hughes)
[Tracking Requested - why for this release]: This is the #1 topcrash in Firefox 50.0a2 and is a startup crash. I see crashes on all current versions of Firefox but this seems to be much worse in Firefox 50.0a2. > 941 crashes in Firefox 50.0a2 > 47 crashes in Firefox 51.0a2 > 7 crashes in Firefox 49.0b* > 2 crashes in Firefox 48.0.2 I'm not sure what's causing this crash but there seems to be something making this much worse in Aurora 50. Based on build IDs it looks like this started to spike with Firefox 50.0a2 20160914004005: > 20160919004008: 146 crashes > 20160918004006: 8 crashes > 20160917004009: 187 crashes > 20160916004005: 144 crashes > 20160914004005: 455 crashes > 20160913004005: 3 crashes > 20160912004004: 6 crashes > 20160911004011: 2 crashes > 20160910004004: 2 crashes > 20160909004004: 7 crashes
(In reply to Benjamin Smedberg [:bsmedberg] from comment #1) > This is a plugin crash and therefore by definition isn't a startup crash. Well I don't know about that. All I know is 63% of these crashes happen with 0 uptime. > Is this new with the Flash 23 this month? Yes, it would appear this is the latest Flash version. (Sorry about the multiple posts)
Comment 5•8 years ago
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That this mostly affects aurora 50.0a2 *and* 51.0a2 but not nightly is quite mysterious. This is a crash in the Flash process, so there's not any Mozilla code running in this process. Here's my additional theories and supporting data: https://crash-stats.mozilla.com/search/?signature=%3DF1325484781_________________________________________&_sort=-date&_facets=version&_facets=release_channel&_facets=adapter_device_id&_facets=adapter_driver_version&_facets=cpu_info&_facets=cpu_name&_columns=date&_columns=signature&_columns=product&_columns=version&_columns=build_id&_columns=platform&_columns=release_channel&_columns=adapter_driver_version&_columns=cpu_info&_columns=total_physical_memory&_columns=addons#facet-adapter_driver_version * Driver version 9.18.13.4195 is the vast majority of crashes Theory: a single aurora user is crashing a whole lot? Supporting data: I looked at the list of addons for each crash. The list of addons for each crash is: * long * largely the same * includes some uncommon addons So I think we can safely say the vast majority of these crashes are happening to a single user. I do not think that investigating this further is useful.
Updated•8 years ago
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Status: NEW → RESOLVED
Closed: 8 years ago
Resolution: --- → WONTFIX
No need to track this as it's a pretty low volume crash atm.
Comment 7•7 years ago
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Signature report for F1325484781_________________________________________
Showing results from 6 months ago to a few seconds ago.
Windows 7 3736 53.2%
Windows 10 2493 35.5%
Windows 8.1 646 9.2%
Windows 8 88 1.3%
Windows Vista 63 0.9%
Firefox 56.0b12 55 28.9% 66
Firefox 56.0b11 45 23.7% 37
Firefox 56.0b10 28 14.7% 29
Firefox 56.0b3 11 5.8% 9
Firefox 56.0b6 7 3.7% 8
Firefox 56.0b9 6 3.2% 6
Firefox 56.0b8 5 2.6% 5
Firefox 53.0.2 4 2.1% 2
Firefox 52.3.0esr 3 1.6% 3
Firefox 57.0a1 3 1.6% 3
Uptime Range
< 1 min 6948 98.9%
1-5 min 30 0.4%
5-15 min 27 0.4%
> 1 hour 11 0.2%
15-60 min 10 0.1%
Architecture
x86 7026 100.0%
Flash Version
25.0.0.148 1832 26.1%
25.0.0.127 1404 20.0%
26.0.0.151 901 12.8%
25.0.0.171 705 10.0%
26.0.0.131 553 7.9%
26.0.0.137 422 6.0%
24.0.0.194 121 1.7%
26.0.0.126 117 1.7%
Graphics Adapter
0x8086 0x0106 500 7.1%
0x8086 0x2a42 353 5.0%
0x8086 0x0046 311 4.4%
0x8086 0x0102 289 4.1%
0x8086 0x29c2 259 3.7%
0x8086 0x2e32 241 3.4%
0x8086 0x0f31 222 3.2%
0x8086 0x0152 191 2.7%
0x8086 0x0156 190 2.7%
0x8086 0x2772 176 2.5%
0x8086 0x0166 172 2.4%
0x8086 0x0402 171 2.4%
0x8086 0x2a02 154 2.2%
0x10de 0x03d0 149 2.1%
Comment 8•7 years ago
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Firefox 52.3.0esr Crash Report [@ F1325484781_________________________________________ ] ID: ffff744f-3a16-48d8-92a3-44e670170919 Date Processed 2017-09-19 00:48:08 Uptime 0 seconds OS Windows 7 OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 37 stepping 5 | 4 Adapter Vendor ID 0x8086 Adapter Device ID 0x0046 Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC Crash Address 0x559f08 User Comments EMCheckCompatibility True App Notes AdapterVendorID: 0x8086, AdapterDeviceID: 0x0046, AdapterSubsysID: 215a17aa, AdapterDriverVersion: 8.15.10.2622 FP(D00-L1000-W00001000-T0000) D2D1.1? D2D1.1- D3D11 Layers? D3D11 Layers+ Processor Notes processor_prod-processor-i-043e5825350fab3d4_1389; MozillaProcessorAlgorithm2015; non-integer value of "SecondsSinceLastCrash"; skunk_classifier: reject - not a plugin hang Crashing Thread (11) Frame Module Signature Source 0 @0x559f08 1 npswf32_27_0_0_130.dll F1325484781_________________________________________ F_1218339536_______________________________________________________________________________:2257 2 npswf32_27_0_0_130.dll F1823855084____________________________________ F_578802783_______________________________________________________________:609 3 npswf32_27_0_0_130.dll F_435922558_________________ F_919722739________________________________:26527 4 npswf32_27_0_0_130.dll F_2014161127__________________ F276962334__________________________________________________:235 5 npswf32_27_0_0_130.dll F_1427895109___________________________ F276962334__________________________________________________:240 6 npswf32_27_0_0_130.dll F96146851____________________________ F276962334__________________________________________________:214 7 kernel32.dll BaseThreadInitThunk 8 ntdll.dll __RtlUserThreadStart 9 ntdll.dll _RtlUserThreadStart Report ID Date Submitted bp-ed17ab0a-9bc8-4bfc-9573-d04b50170919 9/18/2017 7:48 pm bp-ffff744f-3a16-48d8-92a3-44e670170919 9/18/2017 7:48 pm bp-4d6637e0-3932-4f97-9e52-afcf30170918 9/18/2017 3:27 pm bp-d51e515b-dbe1-464f-913d-b1ddc0170918 9/18/2017 3:27 pm bp-c7814ab3-a43f-4077-847d-bead20170917 9/17/2017 9:44 am
Updated•2 years ago
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Product: External Software Affecting Firefox → External Software Affecting Firefox Graveyard
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Description
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