1308454 - Adobe Reader DC opened PDFs within Seamonkey causes Hand-Cursor to be shown everywhere

Status: RESOLVED INCOMPLETE

(SeaMonkey :: General, defect)

Description

[fhgnne]

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0 SeaMonkey/2.40
Build ID: 20160120202951

Steps to reproduce:

I have several Tabs with Web pages open and several PDFs opened with Adobe Reader DC plugin


Actual results:

Everywhere within Seamonkey, the Adobe Reader Hand-Cursor is displayed - even in Mail and other Tabs not havinga PDF in it


Expected results:

The Hand-Cursor should only be displayed within the PDF.

Comment 1

[Rainer Bielefeld]

NOT reproducible  with  en-US SeaMonkey 2.40 final Mozilla/5.0 (Windows NT 6.1; WOW64; rv:43.0) from official download page,  Gecko/20100101  Firefox/ 43.0  Build 20160120202951, (Default Classic Theme) on German WIN7 64bit.
I activated the Plugin in Add-On-Manager, in menu 'Edit → Preferences → Browser → Helper Applications' for PDF I selected "In SeaMonkey" wherever possible. I open  "Kundendienst-Preisliste" on <http://www.bielefeldundbuss.de/service/service.html> (will open in Browser TAB), with rightclick I change Cursor to "Hand-Tool". Hand-Tool-view" only appears in this TAB, all other TABs normal!

e) WIN10 specific?

@reporter:
a) Contribute a problem related step by step instruction containing every 
   key press and every mouse click how to reproduce your problem due to 
   <https://developer.mozilla.org/en-US/docs/Mozilla/QA/Bug_writing_guidelines>
   (similar to report in Bug 1139273)
b) Attach screenshots with comments if you believe that that might explain the 
   problem better than a text comment. Best way is to insert your screenshots
   into a OOo or LibreOffice DRAW document and to add comments 
   that explain what you want to show (attach .png or PDF from source document)
c) add information 
c1) concerning your Operating System (Version, Language)
c2) concerning your SM localization (UI language, Locale setting) and
    Adobe Plugin Version
c3) SM settings that might be related to your problems 
    May be you should attach a copy of menu 
   'Help → Trouble shooting information”' as a text document
c4) how you launch SM (Double click on document? console? …)
c5) ./.
c6) Whether problem persists with blank new profile
c7) everything else crossing your mind after you read linked texts
d)  An URL for a web page where you observe the problem.

Comment 2

[Rainer Bielefeld]

Some users on de.comm.software.mozilla.browser ("SM: WIN10 Bugs bestätigen - Bug 1308454 - Adobe Reader ... are not able to reproduce the problem.

Comment 3

[fhgnne]

Sure. Here some more context:
Actually, I tried it multiple times to find a way for a 1:1 reproducibility, but no success :-( I have a lot of tabs open and several PDFs from both websites and mail attachments. I can't give you a sequence that always brings this error. Maybe a sequence of opening and closing PDFs within the browser causes that?
Currently, I have the issue active while typing and there are 4 PDFs open from several web pages. While moving the cursor or typing, during the mouse move or the keypress, the "correct" cursor shows up. When doing nothing, the hand from Adobe appears.

e) I haven't seen this before on neither XP, 8 nor 8.1
a) as written above, I'm really sorry to not be able to provide a sequence.
b) I can't give you a screenshot with the cursor included because when pressing the print key, the real cursor shows up! :-(
c)
c1) Windows 10 Pro 64 bit - Version 1607 - Build 14393.321, German
c2) Seamonkey is used in English (United States) Modern Theme
c3) at the end of the posting..
c4) Icon pinned in Taskbar
c6) really hard to say - since it is not 1:1 reproducible and appears sometimes twice a day and sometimes not for a week
c7) maybe it's a sequence of opening and closing documents? Maybe it's related to the external Adobe Reader if documents are opened and closed there? It's the same renderer as the display inside the browser, right?
d) I'd be happy to provide you the links as soon as I found a way to reproduce it...

Thanks in advance!

Application Basics
------------------

Name: SeaMonkey
Version: 2.40
Build ID: 20160120202951
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0 SeaMonkey/2.40
Multiprocess Windows: 0/5 (default: false)
Safe Mode: false

Crash Reports for the Last 3 Days
---------------------------------

All Crash Reports

Extensions
----------

Name: Adblock Plus
Version: 2.7.3
Enabled: true
ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

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Name: DOM Inspector
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Name: Enigmail
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Name: JavaScript Debugger
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Important Modified Preferences
------------------------------

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print.printer_Brother_HL-1240_(Kopie_1).print_paper_height: 11,00
print.printer_Brother_HL-1240_(Kopie_1).print_paper_size: 909588541
print.printer_Brother_HL-1240_(Kopie_1).print_paper_size_type: 0
print.printer_Brother_HL-1240_(Kopie_1).print_paper_size_unit: 1
print.printer_Brother_HL-1240_(Kopie_1).print_paper_width: 8,50
print.printer_Brother_HL-1240_(Kopie_1).print_reversed: false
print.printer_Brother_HL-1240_(Kopie_1).print_scaling: 1,00
print.printer_Brother_HL-1240_(Kopie_1).print_shrink_to_fit: true
print.printer_Brother_HL-1240_(Kopie_1).print_to_file: false
print.printer_Brother_HL-1240_series.print_bgcolor: false
print.printer_Brother_HL-1240_series.print_bgimages: false
print.printer_Brother_HL-1240_series.print_evenpages: true
print.printer_Brother_HL-1240_series.print_footercenter:
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print.printer_Brother_HL-1240_series.print_footerright:
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print.printer_Brother_HL-1240_series.print_headerleft:
print.printer_Brother_HL-1240_series.print_headerright:
print.printer_Brother_HL-1240_series.print_in_color: true
print.printer_Brother_HL-1240_series.print_margin_bottom: 0.342361
print.printer_Brother_HL-1240_series.print_margin_left: 0.342361
print.printer_Brother_HL-1240_series.print_margin_right: 0.342361
print.printer_Brother_HL-1240_series.print_margin_top: 0.342361
print.printer_Brother_HL-1240_series.print_oddpages: true
print.printer_Brother_HL-1240_series.print_orientation: 0
print.printer_Brother_HL-1240_series.print_reversed: false
print.printer_Brother_HL-1240_series.print_scaling: 1.00
print.printer_Brother_HL-1240_series.print_shrink_to_fit: true
print.printer_Brother_HL-1430_series.print_bgcolor: false
print.printer_Brother_HL-1430_series.print_bgimages: false
print.printer_Brother_HL-1430_series.print_command:
print.printer_Brother_HL-1430_series.print_downloadfonts: true
print.printer_Brother_HL-1430_series.print_evenpages: true
print.printer_Brother_HL-1430_series.print_footercenter:
print.printer_Brother_HL-1430_series.print_footerleft:
print.printer_Brother_HL-1430_series.print_footerright:
print.printer_Brother_HL-1430_series.print_headercenter:
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print.printer_Brother_HL-1430_series.print_headerright:
print.printer_Brother_HL-1430_series.print_in_color: true
print.printer_Brother_HL-1430_series.print_margin_bottom: 0.5
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print.printer_Brother_HL-1430_series.print_margin_right: 0.5
print.printer_Brother_HL-1430_series.print_margin_top: 0.5
print.printer_Brother_HL-1430_series.print_oddpages: true
print.printer_Brother_HL-1430_series.print_orientation: 0
print.printer_Brother_HL-1430_series.print_pagedelay: 500
print.printer_Brother_HL-1430_series.print_paper_data: 9
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print.printer_Brother_HL-1430_series.print_paper_width: 8,50
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print.printer_Brother_HL-1430_series.print_scaling: 1,00
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print.printer_Brother_HL-1430_series.print_to_file: false
print.printer_Brother_HL-1440.print_bgcolor: false
print.printer_Brother_HL-1440.print_bgimages: false
print.printer_Brother_HL-1440.print_command:
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print.printer_Brother_HL-1440.print_evenpages: true
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print.printer_Brother_HL-1440.print_margin_right: 0.315278
print.printer_Brother_HL-1440.print_margin_top: 0.315278
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print.printer_Brother_HL-1440.print_scaling: 2,00
print.printer_Brother_HL-1440.print_shrink_to_fit: true
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print.printer_Brother_MFC-J4710DW_Printer_(Kopie_1).print_margin_right: 0.5
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print.printer_Brother_MFC-J4710DW_Printer_(Kopie_1).print_orientation: 0
print.printer_Brother_MFC-J4710DW_Printer_(Kopie_1).print_page_delay: 50
print.printer_Brother_MFC-J4710DW_Printer_(Kopie_1).print_paper_data: 9
print.printer_Brother_MFC-J4710DW_Printer_(Kopie_1).print_paper_height: 297,00
print.printer_Brother_MFC-J4710DW_Printer_(Kopie_1).print_paper_name:
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print.printer_Brother_MFC-J4710DW_Printer_(Kopie_1).print_resolution: 432
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print.printer_Brother_MFC-J4710DW_Printer_(Kopie_1).print_shrink_to_fit: true
print.printer_Brother_MFC-J4710DW_Printer_(Kopie_1).print_to_file: false
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print.printer_Brother_MFC-J4710DW_Printer_(Kopie_1).print_unwriteable_margin_top: 0
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print.printer_Brother_MFC-J4710DW_Printer.print_bgimages: false
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print.printer_Brother_MFC-J4710DW_Printer.print_edge_left: 0
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print.printer_Brother_MFC-J4710DW_Printer.print_footerright: &D
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print.printer_Brother_MFC-J4710DW_Printer.print_headerright: &U
print.printer_Brother_MFC-J4710DW_Printer.print_in_color: true
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print.printer_Brother_MFC-J4710DW_Printer.print_margin_left: 0.5
print.printer_Brother_MFC-J4710DW_Printer.print_margin_right: 0.5
print.printer_Brother_MFC-J4710DW_Printer.print_margin_top: 0.5
print.printer_Brother_MFC-J4710DW_Printer.print_oddpages: true
print.printer_Brother_MFC-J4710DW_Printer.print_orientation: 0
print.printer_Brother_MFC-J4710DW_Printer.print_page_delay: 50
print.printer_Brother_MFC-J4710DW_Printer.print_paper_data: 9
print.printer_Brother_MFC-J4710DW_Printer.print_paper_height: 297,00
print.printer_Brother_MFC-J4710DW_Printer.print_paper_name:
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print.printer_Brother_MFC-J4710DW_Printer.print_paper_size_unit: 1
print.printer_Brother_MFC-J4710DW_Printer.print_paper_width: 210,00
print.printer_Brother_MFC-J4710DW_Printer.print_plex_name:
print.printer_Brother_MFC-J4710DW_Printer.print_resolution: 432
print.printer_Brother_MFC-J4710DW_Printer.print_resolution_name:
print.printer_Brother_MFC-J4710DW_Printer.print_reversed: false
print.printer_Brother_MFC-J4710DW_Printer.print_scaling: 1,25
print.printer_Brother_MFC-J4710DW_Printer.print_shrink_to_fit: true
print.printer_Brother_MFC-J4710DW_Printer.print_to_file: false
print.printer_Brother_MFC-J4710DW_Printer.print_unwriteable_margin_bottom: 0
print.printer_Brother_MFC-J4710DW_Printer.print_unwriteable_margin_left: 0
print.printer_Brother_MFC-J4710DW_Printer.print_unwriteable_margin_right: 0
print.printer_Brother_MFC-J4710DW_Printer.print_unwriteable_margin_top: 0
print.printer_Microsoft_Office_Document_Image_Writer.print_bgcolor: false
print.printer_Microsoft_Office_Document_Image_Writer.print_bgimages: false
print.printer_Microsoft_Office_Document_Image_Writer.print_evenpages: true
print.printer_Microsoft_Office_Document_Image_Writer.print_footercenter:
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print.printer_Microsoft_Office_Document_Image_Writer.print_footerright:
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print.printer_Microsoft_Office_Document_Image_Writer.print_headerleft:
print.printer_Microsoft_Office_Document_Image_Writer.print_headerright:
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print.printer_Microsoft_Office_Document_Image_Writer.print_margin_bottom: 0.5
print.printer_Microsoft_Office_Document_Image_Writer.print_margin_left: 0.5
print.printer_Microsoft_Office_Document_Image_Writer.print_margin_right: 0.5
print.printer_Microsoft_Office_Document_Image_Writer.print_margin_top: 0.5
print.printer_Microsoft_Office_Document_Image_Writer.print_oddpages: true
print.printer_Microsoft_Office_Document_Image_Writer.print_orientation: 0
print.printer_Microsoft_Office_Document_Image_Writer.print_reversed: false
print.printer_Microsoft_Office_Document_Image_Writer.print_scaling: 1.00
print.printer_Microsoft_Office_Document_Image_Writer.print_shrink_to_fit: true
print.printer_PDFCreator.print_bgcolor: false
print.printer_PDFCreator.print_bgimages: false
print.printer_PDFCreator.print_colorspace:
print.printer_PDFCreator.print_command:
print.printer_PDFCreator.print_downloadfonts: true
print.printer_PDFCreator.print_duplex: -2147483575
print.printer_PDFCreator.print_edge_bottom: 0
print.printer_PDFCreator.print_edge_left: 0
print.printer_PDFCreator.print_edge_right: 0
print.printer_PDFCreator.print_edge_top: 0
print.printer_PDFCreator.print_evenpages: true
print.printer_PDFCreator.print_footercenter:
print.printer_PDFCreator.print_footerleft: &PT
print.printer_PDFCreator.print_footerright: &D
print.printer_PDFCreator.print_headercenter:
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print.printer_PDFCreator.print_headerright: &U
print.printer_PDFCreator.print_in_color: true
print.printer_PDFCreator.print_margin_bottom: 0.5
print.printer_PDFCreator.print_margin_left: 0.5
print.printer_PDFCreator.print_margin_right: 0.5
print.printer_PDFCreator.print_margin_top: 0.5
print.printer_PDFCreator.print_oddpages: true
print.printer_PDFCreator.print_orientation: 0
print.printer_PDFCreator.print_page_delay: 50
print.printer_PDFCreator.print_pagedelay: 500
print.printer_PDFCreator.print_paper_data: 9
print.printer_PDFCreator.print_paper_height: 297,00
print.printer_PDFCreator.print_paper_name:
print.printer_PDFCreator.print_paper_size: 7471215
print.printer_PDFCreator.print_paper_size_type: 1
print.printer_PDFCreator.print_paper_size_unit: 1
print.printer_PDFCreator.print_paper_width: 210,00
print.printer_PDFCreator.print_plex_name:
print.printer_PDFCreator.print_resolution: 432
print.printer_PDFCreator.print_resolution_name:
print.printer_PDFCreator.print_reversed: false
print.printer_PDFCreator.print_scaling: 1,25
print.printer_PDFCreator.print_shrink_to_fit: true
print.printer_PDFCreator.print_to_file: false
print.printer_PDFCreator.print_unwriteable_margin_bottom: 0
print.printer_PDFCreator.print_unwriteable_margin_left: 0
print.printer_PDFCreator.print_unwriteable_margin_right: 0
print.printer_PDFCreator.print_unwriteable_margin_top: 0
print.printer_Samsung_C410_Series_Class_Driver.print_bgcolor: false
print.printer_Samsung_C410_Series_Class_Driver.print_bgimages: false
print.printer_Samsung_C410_Series_Class_Driver.print_colorspace:
print.printer_Samsung_C410_Series_Class_Driver.print_command:
print.printer_Samsung_C410_Series_Class_Driver.print_downloadfonts: true
print.printer_Samsung_C410_Series_Class_Driver.print_duplex: -2147483575
print.printer_Samsung_C410_Series_Class_Driver.print_edge_bottom: 0
print.printer_Samsung_C410_Series_Class_Driver.print_edge_left: 0
print.printer_Samsung_C410_Series_Class_Driver.print_edge_right: 0
print.printer_Samsung_C410_Series_Class_Driver.print_edge_top: 0
print.printer_Samsung_C410_Series_Class_Driver.print_evenpages: true
print.printer_Samsung_C410_Series_Class_Driver.print_footercenter:
print.printer_Samsung_C410_Series_Class_Driver.print_footerleft: &PT
print.printer_Samsung_C410_Series_Class_Driver.print_footerright: &D
print.printer_Samsung_C410_Series_Class_Driver.print_headercenter:
print.printer_Samsung_C410_Series_Class_Driver.print_headerleft: &T
print.printer_Samsung_C410_Series_Class_Driver.print_headerright: &U
print.printer_Samsung_C410_Series_Class_Driver.print_in_color: true
print.printer_Samsung_C410_Series_Class_Driver.print_margin_bottom: 0.5
print.printer_Samsung_C410_Series_Class_Driver.print_margin_left: 0.5
print.printer_Samsung_C410_Series_Class_Driver.print_margin_right: 0.5
print.printer_Samsung_C410_Series_Class_Driver.print_margin_top: 0.5
print.printer_Samsung_C410_Series_Class_Driver.print_oddpages: true
print.printer_Samsung_C410_Series_Class_Driver.print_orientation: 1
print.printer_Samsung_C410_Series_Class_Driver.print_page_delay: 50
print.printer_Samsung_C410_Series_Class_Driver.print_paper_data: 1
print.printer_Samsung_C410_Series_Class_Driver.print_paper_height: 11,00
print.printer_Samsung_C410_Series_Class_Driver.print_paper_name:
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print.printer_Samsung_C410_Series_Class_Driver.print_paper_size_unit: 0
print.printer_Samsung_C410_Series_Class_Driver.print_paper_width: 8,50
print.printer_Samsung_C410_Series_Class_Driver.print_plex_name:
print.printer_Samsung_C410_Series_Class_Driver.print_resolution: 432
print.printer_Samsung_C410_Series_Class_Driver.print_resolution_name:
print.printer_Samsung_C410_Series_Class_Driver.print_reversed: false
print.printer_Samsung_C410_Series_Class_Driver.print_scaling: 1,00
print.printer_Samsung_C410_Series_Class_Driver.print_shrink_to_fit: true
print.printer_Samsung_C410_Series_Class_Driver.print_to_file: false
print.printer_Samsung_C410_Series_Class_Driver.print_unwriteable_margin_bottom: 0
print.printer_Samsung_C410_Series_Class_Driver.print_unwriteable_margin_left: 0
print.printer_Samsung_C410_Series_Class_Driver.print_unwriteable_margin_right: 0
print.printer_Samsung_C410_Series_Class_Driver.print_unwriteable_margin_top: 0
privacy.donottrackheader.enabled: true
privacy.popups.remove_blacklist: false
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1476524475
ui.osk.debug.keyboardDisplayReason: IKPOS: ConvertibleSlateMode is non-zero

Important Locked Preferences
----------------------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: true
Prevent Accessibility: 0

Library Versions
----------------

NSPR
Expected minimum version: 4.10.10
Version in use: 4.10.10

NSS
Expected minimum version: 3.20.1 Basic ECC
Version in use: 3.20.1 Basic ECC

NSSSMIME
Expected minimum version: 3.20.1 Basic ECC
Version in use: 3.20.1 Basic ECC

NSSSSL
Expected minimum version: 3.20.1 Basic ECC
Version in use: 3.20.1 Basic ECC

NSSUTIL
Expected minimum version: 3.20.1
Version in use: 3.20.1

Experimental Features
---------------------

Comment 4

[fhgnne]

Here some more concrete hints:

I got it reproduced - at least with a high chance.
1) It seems to happen more likely when the pdf is opened from a mail attachment
2 [review]) It seems to happen more likely when the pdf is a scanned document (so consisting of images)
3) I tried it with a "printed" pdf - so containing text and pictures from a word document - doesn't happen there - at least not in the 10x I tried it.
4) It does not happen or happens less likely if another pdf is already opened from Mail

Sorry for not attaching the pdfs. They contain sensitive information.
But I scanned it with the listed mfc printer above: Brother_MFC-J4710DW_Printer

Comment 5

[fhgnne]

Bingo.

Here the sequence of a 1:1 reproducibility:
1) Open Seamonkey browser, so that new documents / pages get opened in a tab
2) browse the one and only open page to about:blank
3) Open Seamonkey mail and open a new mail
4) no subject, no recipient, no text, just append the attached empty scanned pdf document
5) Save it in drafts (Ctrl + S). Close the mail
6) Select the saved mail in drafts and open the attachment, so that a new tab gets opened in seamonkey browser, scroll up and down and switch then to the about:blank tab
7) now you should see the effect of having the "hand" everywhere

I will now try to add the document to the bug report - never did that, may take some time...

Comment 6

[fhgnne]

Attachment: Test Document that causes the issue

Comment 7

[Frank-Rainer Grahl (:frg)]

The adobe reader plugin is dead.