Open
Bug 1314694
Opened 8 years ago
Updated 2 years ago
An error occurred while printing
Categories
(Toolkit :: Printing, defect)
Toolkit
Printing
Tracking
()
NEW
People
(Reporter: mossop, Unassigned)
Details
Whenever I try to print anything I just get the dialog "An error occurred while printing" regardless of the printer I select.
Comment 1•8 years ago
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Can you post your about:support? There are a ton of useful printing preferences that we list in there that we can use to diagnose and hopefully reproduce.
Flags: needinfo?(dtownsend)
Reporter | ||
Comment 2•8 years ago
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Application Basics ------------------ Name: Firefox Version: 52.0a1 Build ID: 20161102030205 Update Channel: nightly User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Firefox/52.0 OS: Windows_NT 10.0 Multiprocess Windows: 1/1 (Enabled by user) Safe Mode: false Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: 1Password Version: 4.6.2.b2 Enabled: true ID: onepassword4@agilebits.com Name: Application Update Service Helper Version: 1.0 Enabled: true ID: aushelper@mozilla.org Name: FlyWeb Version: 1.0.0 Enabled: true ID: flyweb@mozilla.org Name: Form Autofill Version: 1.0 Enabled: true ID: formautofill@mozilla.org Name: Multi-process staged rollout Version: 1.5 Enabled: true ID: e10srollout@mozilla.org Name: Pocket Version: 1.0.5 Enabled: true ID: firefox@getpocket.com Name: Pushbullet Version: 335 Enabled: true ID: jid1-BYcQOfYfmBMd9A@jetpack Name: Tab Groups Version: 2.1 Enabled: true ID: tabgroups@quicksaver Name: Timer Fire Version: 1.6.2 Enabled: true ID: timerfire@oxymoronical.com Name: Web Compat Version: 1.0 Enabled: true ID: webcompat@mozilla.org Name: ADB Helper Version: 0.8.9 Enabled: false ID: adbhelper@mozilla.org Name: Valence Version: 0.3.5 Enabled: false ID: fxdevtools-adapters@mozilla.org Graphics -------- Features Compositing: Direct3D 11 Asynchronous Pan/Zoom: wheel input enabled; touch input enabled WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 520 Direct3D11 vs_5_0 ps_5_0) WebGL2 Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 520 Direct3D11 vs_5_0 ps_5_0) Hardware H264 Decoding: Yes; Using D3D11 API Audio Backend: wasapi Direct2D: true DirectWrite: true (10.0.14393.351) GPU #1 Active: Yes Description: Intel(R) HD Graphics 520 Vendor ID: 0x8086 Device ID: 0x1916 Driver Version: 20.19.15.4463 Driver Date: 7-6-2016 Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Subsys ID: 00141414 RAM: Unknown GPU #2 Active: No Description: NVIDIA GeForce GPU Vendor ID: 0x10de Device ID: 0x134b Driver Version: 21.21.13.6936 Driver Date: 9-13-2016 Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um Subsys ID: 00081414 RAM: 1024 Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo Decision Log D3D9_COMPOSITING: disabled by default: Disabled by default Important Modified Preferences ------------------------------ accessibility.force_disabled: 1 accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 3 browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: false browser.fixup.domainwhitelist.modem: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20161102030205 browser.startup.homepage: resource://activity-streams/data/content/activity-streams.html#/ browser.startup.homepage_override.buildID: 20161102030205 browser.startup.homepage_override.mstone: 52.0a1 browser.tabs.remote.autostart: true browser.tabs.warnOnClose: false browser.urlbar.userMadeSearchSuggestionsChoice: true dom.apps.lastUpdate.buildID: 20160725030248 dom.apps.lastUpdate.mstone: 50.0a1 dom.apps.reset-permissions: true dom.push.userAgentID: 675f3d66156b4f6e8db94b44525e37c3 extensions.lastAppVersion: 52.0a1 font.internaluseonly.changed: false media.benchmark.vp9.fps: 158 media.benchmark.vp9.versioncheck: 1 media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1458348815 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1470774778 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20161102030205 media.gmp-manager.lastCheck: 1478107679 media.gmp-widevinecdm.abi: x86-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1470774779 media.gmp-widevinecdm.version: 1.4.8.903 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false media.webrtc.debug.log_file: C:\Users\Dave\AppData\Local\Temp\WebRTC.log network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1477768445 places.history.expiration.transient_current_max_pages: 121123 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.flash: 1 plugin.state.npadobeaamdetect: 0 plugin.state.npctrl: 0 plugin.state.npgoogleupdate: 0 print.printer_Artisan.print_bgcolor: false print.printer_Artisan.print_bgimages: false print.printer_Artisan.print_duplex: -437918235 print.printer_Artisan.print_edge_bottom: 0 print.printer_Artisan.print_edge_left: 0 print.printer_Artisan.print_edge_right: 0 print.printer_Artisan.print_edge_top: 0 print.printer_Artisan.print_evenpages: true print.printer_Artisan.print_footercenter: print.printer_Artisan.print_footerleft: print.printer_Artisan.print_footerright: print.printer_Artisan.print_headercenter: print.printer_Artisan.print_headerleft: print.printer_Artisan.print_headerright: print.printer_Artisan.print_in_color: true print.printer_Artisan.print_margin_bottom: 0.5 print.printer_Artisan.print_margin_left: 0.5 print.printer_Artisan.print_margin_right: 0.5 print.printer_Artisan.print_margin_top: 0.5 print.printer_Artisan.print_oddpages: true print.printer_Artisan.print_orientation: 0 print.printer_Artisan.print_page_delay: 50 print.printer_Artisan.print_paper_data: 1 print.printer_Artisan.print_paper_height: 11.00 print.printer_Artisan.print_paper_name: print.printer_Artisan.print_paper_size_unit: 0 print.printer_Artisan.print_paper_width: 8.50 print.printer_Artisan.print_resolution: 360 print.printer_Artisan.print_reversed: false print.printer_Artisan.print_scaling: 1.00 print.printer_Artisan.print_shrink_to_fit: false print.printer_Artisan.print_to_file: false print.printer_Artisan.print_unwriteable_margin_bottom: 0 print.printer_Artisan.print_unwriteable_margin_left: 0 print.printer_Artisan.print_unwriteable_margin_right: 0 print.printer_Artisan.print_unwriteable_margin_top: 0 print.printer_EPSON22371A_(Epson_Stylus_SX440).print_bgcolor: false print.printer_EPSON22371A_(Epson_Stylus_SX440).print_bgimages: false print.printer_EPSON22371A_(Epson_Stylus_SX440).print_duplex: -437918235 print.printer_EPSON22371A_(Epson_Stylus_SX440).print_edge_bottom: 0 print.printer_EPSON22371A_(Epson_Stylus_SX440).print_edge_left: 0 print.printer_EPSON22371A_(Epson_Stylus_SX440).print_edge_right: 0 print.printer_EPSON22371A_(Epson_Stylus_SX440).print_edge_top: 0 print.printer_EPSON22371A_(Epson_Stylus_SX440).print_evenpages: true print.printer_EPSON22371A_(Epson_Stylus_SX440).print_footercenter: print.printer_EPSON22371A_(Epson_Stylus_SX440).print_footerleft: print.printer_EPSON22371A_(Epson_Stylus_SX440).print_footerright: print.printer_EPSON22371A_(Epson_Stylus_SX440).print_headercenter: print.printer_EPSON22371A_(Epson_Stylus_SX440).print_headerleft: print.printer_EPSON22371A_(Epson_Stylus_SX440).print_headerright: print.printer_EPSON22371A_(Epson_Stylus_SX440).print_in_color: true print.printer_EPSON22371A_(Epson_Stylus_SX440).print_margin_bottom: 0.5 print.printer_EPSON22371A_(Epson_Stylus_SX440).print_margin_left: 0.5 print.printer_EPSON22371A_(Epson_Stylus_SX440).print_margin_right: 0.5 print.printer_EPSON22371A_(Epson_Stylus_SX440).print_margin_top: 0.5 print.printer_EPSON22371A_(Epson_Stylus_SX440).print_oddpages: true print.printer_EPSON22371A_(Epson_Stylus_SX440).print_orientation: 0 print.printer_EPSON22371A_(Epson_Stylus_SX440).print_page_delay: 50 print.printer_EPSON22371A_(Epson_Stylus_SX440).print_paper_data: 1 print.printer_EPSON22371A_(Epson_Stylus_SX440).print_paper_height: 279.00 print.printer_EPSON22371A_(Epson_Stylus_SX440).print_paper_name: print.printer_EPSON22371A_(Epson_Stylus_SX440).print_paper_size_unit: 1 print.printer_EPSON22371A_(Epson_Stylus_SX440).print_paper_width: 215.00 print.printer_EPSON22371A_(Epson_Stylus_SX440).print_resolution: 360 print.printer_EPSON22371A_(Epson_Stylus_SX440).print_reversed: false print.printer_EPSON22371A_(Epson_Stylus_SX440).print_scaling: 1.00 print.printer_EPSON22371A_(Epson_Stylus_SX440).print_shrink_to_fit: true print.printer_EPSON22371A_(Epson_Stylus_SX440).print_to_file: false print.printer_EPSON22371A_(Epson_Stylus_SX440).print_unwriteable_margin_bottom: 0 print.printer_EPSON22371A_(Epson_Stylus_SX440).print_unwriteable_margin_left: 0 print.printer_EPSON22371A_(Epson_Stylus_SX440).print_unwriteable_margin_right: 0 print.printer_EPSON22371A_(Epson_Stylus_SX440).print_unwriteable_margin_top: 0 print.printer_Microsoft_Print_to_PDF.print_bgcolor: false print.printer_Microsoft_Print_to_PDF.print_bgimages: false print.printer_Microsoft_Print_to_PDF.print_duplex: -437918235 print.printer_Microsoft_Print_to_PDF.print_edge_bottom: 0 print.printer_Microsoft_Print_to_PDF.print_edge_left: 0 print.printer_Microsoft_Print_to_PDF.print_edge_right: 0 print.printer_Microsoft_Print_to_PDF.print_edge_top: 0 print.printer_Microsoft_Print_to_PDF.print_evenpages: true print.printer_Microsoft_Print_to_PDF.print_footercenter: print.printer_Microsoft_Print_to_PDF.print_footerleft: print.printer_Microsoft_Print_to_PDF.print_footerright: print.printer_Microsoft_Print_to_PDF.print_headercenter: print.printer_Microsoft_Print_to_PDF.print_headerleft: print.printer_Microsoft_Print_to_PDF.print_headerright: print.printer_Microsoft_Print_to_PDF.print_in_color: true print.printer_Microsoft_Print_to_PDF.print_margin_bottom: 0.5 print.printer_Microsoft_Print_to_PDF.print_margin_left: 0.5 print.printer_Microsoft_Print_to_PDF.print_margin_right: 0.5 print.printer_Microsoft_Print_to_PDF.print_margin_top: 0.5 print.printer_Microsoft_Print_to_PDF.print_oddpages: true print.printer_Microsoft_Print_to_PDF.print_orientation: 0 print.printer_Microsoft_Print_to_PDF.print_page_delay: 50 print.printer_Microsoft_Print_to_PDF.print_paper_data: -1 print.printer_Microsoft_Print_to_PDF.print_paper_height: 11.00 print.printer_Microsoft_Print_to_PDF.print_paper_name: print.printer_Microsoft_Print_to_PDF.print_paper_size_unit: 0 print.printer_Microsoft_Print_to_PDF.print_paper_width: 8.50 print.printer_Microsoft_Print_to_PDF.print_resolution: 600 print.printer_Microsoft_Print_to_PDF.print_reversed: false print.printer_Microsoft_Print_to_PDF.print_scaling: 1.00 print.printer_Microsoft_Print_to_PDF.print_shrink_to_fit: false print.printer_Microsoft_Print_to_PDF.print_to_file: false print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_bottom: 0 print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_left: 0 print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_right: 0 print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_top: 0 print.printer_printer_(Artisan_830).print_bgcolor: false print.printer_printer_(Artisan_830).print_bgimages: false print.printer_printer_(Artisan_830).print_duplex: -437918235 print.printer_printer_(Artisan_830).print_edge_bottom: 0 print.printer_printer_(Artisan_830).print_edge_left: 0 print.printer_printer_(Artisan_830).print_edge_right: 0 print.printer_printer_(Artisan_830).print_edge_top: 0 print.printer_printer_(Artisan_830).print_evenpages: true print.printer_printer_(Artisan_830).print_footercenter: print.printer_printer_(Artisan_830).print_footerleft: print.printer_printer_(Artisan_830).print_footerright: print.printer_printer_(Artisan_830).print_headercenter: print.printer_printer_(Artisan_830).print_headerleft: print.printer_printer_(Artisan_830).print_headerright: print.printer_printer_(Artisan_830).print_in_color: true print.printer_printer_(Artisan_830).print_margin_bottom: 0.5 print.printer_printer_(Artisan_830).print_margin_left: 0.5 print.printer_printer_(Artisan_830).print_margin_right: 0.5 print.printer_printer_(Artisan_830).print_margin_top: 0.5 print.printer_printer_(Artisan_830).print_oddpages: true print.printer_printer_(Artisan_830).print_orientation: 0 print.printer_printer_(Artisan_830).print_page_delay: 50 print.printer_printer_(Artisan_830).print_paper_data: 1 print.printer_printer_(Artisan_830).print_paper_height: 11.00 print.printer_printer_(Artisan_830).print_paper_name: print.printer_printer_(Artisan_830).print_paper_size_unit: 0 print.printer_printer_(Artisan_830).print_paper_width: 8.50 print.printer_printer_(Artisan_830).print_resolution: 360 print.printer_printer_(Artisan_830).print_reversed: false print.printer_printer_(Artisan_830).print_scaling: 0.90 print.printer_printer_(Artisan_830).print_shrink_to_fit: false print.printer_printer_(Artisan_830).print_to_file: false print.printer_printer_(Artisan_830).print_unwriteable_margin_bottom: 0 print.printer_printer_(Artisan_830).print_unwriteable_margin_left: 0 print.printer_printer_(Artisan_830).print_unwriteable_margin_right: 0 print.printer_printer_(Artisan_830).print_unwriteable_margin_top: 0 privacy.donottrackheader.enabled: true privacy.trackingprotection.enabled: true privacy.trackingprotection.introCount: 20 security.disable_button.openCertManager: false security.sandbox.content.tempDirSuffix: {0c47f3b8-8ef5-4d7f-a819-f24604828d06} services.sync.declinedEngines: addons services.sync.engine.addons: false services.sync.engine.prefs.modified: false services.sync.lastPing: 1478027833 services.sync.lastSync: Wed Nov 02 2016 10:02:12 GMT-0700 (Pacific Standard Time) services.sync.numClients: 1 social.enabledByActivityStream: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1476886301 ui.osk.debug.keyboardDisplayReason: IKPOS: Keyboard presence confirmed. Important Locked Preferences ---------------------------- Places Database --------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 1 Library Versions ---------------- NSPR Expected minimum version: 4.13.1 Version in use: 4.13.1 NSS Expected minimum version: 3.28 Beta Version in use: 3.28 Beta NSSSMIME Expected minimum version: 3.28 Beta Version in use: 3.28 Beta NSSSSL Expected minimum version: 3.28 Beta Version in use: 3.28 Beta NSSUTIL Expected minimum version: 3.28 Beta Version in use: 3.28 Beta Experimental Features --------------------- Name: SKIA Content on Windows ID: skia-windows-nightly@experiments.mozilla.org Description: Measuring the effect of using SKIA as the default software rendering backend for content. Active: false End Date: 1476230196689 Homepage: Branch: user-changed Sandbox ------- Content Process Sandbox Level: 2
Flags: needinfo?(dtownsend)
Updated•8 years ago
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Flags: needinfo?(mconley)
Comment 3•8 years ago
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Hey Mossop, which printer is selected in the Print Dialog when you try to do a print?
Flags: needinfo?(mconley) → needinfo?(dtownsend)
Reporter | ||
Comment 4•8 years ago
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I'm not sure. I ended up removing my printer setup and trying again from scratch. That didn't seem to help but now I have no access to the printer. I don't think this is going to go anywhere for now, feel free to resolve as incomplete.
Flags: needinfo?(dtownsend)
Comment 5•7 years ago
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I found that this fixed the problem for me; try it if you want... about:config Set option security.sandbox.content.tempDirSuffix to null (right-click on it, Reset). My issue was fixed with the (mentioned in other big reports) about:config key of "security.sandbox.content.level" set to either 0 OR 1. Doesn't matter. Just null out the one mentioned at the top of this post. Please let me know if this fixes the issue. I've been trying to find the cause of the "Preview in Firefox" PDF viewer printing a blank page and displaying the error message you mentioned above for over 6 months and just fixed it with the above. Thanks. - Kev
Updated•2 years ago
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Severity: normal → S3
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Description
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