Closed
Bug 1320090
Opened 8 years ago
Closed 8 years ago
Writing to Microsoft Answers Forum produces error
Categories
(Firefox :: Untriaged, defect)
Tracking
()
RESOLVED
INVALID
People
(Reporter: support, Unassigned, NeedInfo)
Details
User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0 Build ID: 20161104212021 Steps to reproduce: E.g. I accessed the forum https://answers.microsoft.com/en-us/msoffice/forum/msoffice_otherapps-mso_win10/microsoft-works/2762e0f3-dbfa-4477-bf29-bdd5b1f0a84f to attempt post the reply at the end of that thread dated 24/11/2016. Responding to messages is something I do regularly and it was not a problem before version 50.0. It is still not a problem with Chrome or Microsoft Browsers. Now I am unable to reply to any messages when logged in with Firefox. Actual results: The reply failed with a message "Oops! Something went wrong. Please try again." No amount of retrying will send the message (which I later sent with Chrome). Expected results: The reply you see in the thread should have been posted.
Hi, thanks for reproting the issue. Unfortunately, I can't reproduce with the following specs (below) Mozilla/5.0 (Windows NT 10.0; WOW64; rv:53.0) Gecko/20100101 Firefox/53.0 I am able to reply just fine. Try testing on the newest version of Nightly and see if you can reproduce the issue. If you still can, can you send us your about:support info? Thanks. https://answers.microsoft.com/en-us/msoffice/forum/msoffice_otherapps-mso_win10/microsoft-works/2762e0f3-dbfa-4477-bf29-bdd5b1f0a84f?page=2&tm=1480615136320#LastReply
I have tested with the latest version of Nightly - and, even in Safe mode, the problem is still apparent. Nightly also has some issues with one of the most useful plug-ins (Roomy Bookmarks Toolbar) when present, however this does not affect the issue at hand. The issue is not present in Google Chrome. I have produced a short video to demonstrate - https://www.youtube.com/watch?v=l9IO6-qD3as Support info is below: { "application": { "name": "Firefox", "osVersion": "Windows_NT 10.0", "version": "53.0a1", "buildID": "20161201030205", "userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:53.0) Gecko/20100101 Firefox/53.0", "safeMode": true, "updateChannel": "nightly", "supportURL": "https://support.mozilla.org/1/firefox/53.0a1/WINNT/en-US/", "numTotalWindows": 1, "numRemoteWindows": 1, "remoteAutoStart": true, "autoStartStatus": 1 }, "modifiedPreferences": { "accessibility.typeaheadfind.flashBar": 0, "accessibility.lastLoadDate": 1480422186, "accessibility.blockautorefresh": true, "browser.cache.disk.smart_size.first_run": false, "browser.cache.disk.hashstats_reported": 1, "browser.cache.disk.filesystem_reported": 1, "browser.cache.disk.capacity": 358400, "browser.cache.frecency_experiment": 1, "browser.cache.disk.smart_size.use_old_max": false, "browser.download.importedFromSqlite": true, "browser.download.useDownloadDir": false, "browser.places.smartBookmarksVersion": 8, "browser.search.useDBForOrder": true, "browser.sessionstore.upgradeBackup.latestBuildID": "20161201030205", "browser.startup.homepage_override.mstone": "53.0a1", "browser.startup.homepage": "about:blank", "browser.startup.homepage_override.buildID": "20161201030205", "browser.tabs.remote.disabled-for-a11y": true, "browser.urlbar.userMadeSearchSuggestionsChoice": true, "dom.apps.lastUpdate.buildID": "20161019084923", "dom.push.userAgentID": "fdbff67a3b414cdda3ccb36d1a1f988e", "dom.disable_open_during_load": false, "dom.apps.reset-permissions": true, "dom.gamepad.extensions.enabled": true, "dom.apps.lastUpdate.mstone": "49.0.2", "dom.mozApps.used": true, "extensions.lastAppVersion": "53.0a1", "font.internaluseonly.changed": false, "gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11": false, "gfx.crash-guard.d3d11layers.appVersion": "50.0.2", "gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle": true, "gfx.crash-guard.d3d11layers.driverVersion": "21.21.13.4200", "gfx.crash-guard.d3d11layers.deviceID": "0x0402", "gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle": true, "gfx.crash-guard.d3d11layers.feature-d3d11": true, "gfx.crash-guard.status.d3d11video": 2, "gfx.crash-guard.status.glcontext": 2, "gfx.crash-guard.d3d11layers.feature-d2d": true, "gfx.crash-guard.status.d3d11layers": 2, "gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp": false, "gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11": true, "gfx.direct3d.last_used_feature_level_idx": 1, "gfx.crash-guard.status.d3d9video": 2, "media.gmp-eme-adobe.lastUpdate": 1477395425, "media.webrtc.debug.aec_log_dir": "C:\\Users\\GRAHAM~1\\AppData\\Local\\Temp", "media.autoplay.enabled": false, "media.webrtc.debug.log_file": "C:\\Users\\GRAHAM~1\\AppData\\Local\\Temp\\WebRTC.log", "media.benchmark.vp9.versioncheck": 1, "media.gmp-eme-adobe.abi": "x86-msvc-x64", "media.hardware-video-decoding.failed": false, "media.gmp-manager.lastCheck": 1480655195, "media.gmp-eme-adobe.version": "17", "media.gmp.storage.version.observed": 1, "media.benchmark.vp9.fps": 136, "media.gmp-manager.buildID": "20161201030205", "network.predictor.cleaned-up": true, "network.cookie.prefsMigrated": true, "places.history.expiration.transient_current_max_pages": 113799, "places.database.lastMaintenance": 1480577954, "plugin.importedState": true, "plugin.state.npctrl": 2, "plugin.disable_full_page_plugin_for_types": "application/pdf", "plugin.state.nppdf": 0, "plugin.state.npdeployjava": 0, "print.printer_Canon_MG5300_series_Printer.print_unwriteable_margin_right": 0, "print.printer_Canon_MG5300_series_Printer.print_paper_data": 9, "print.printer_Canon_MG5300_series_Printer.print_margin_left": "0.5", "print.printer_Canon_MG5300_series_Printer.print_edge_top": 0, "print.printer_Canon_MG5300_series_Printer.print_scaling": " 1.00", "print.printer_Canon_MG5300_series_Printer.print_headerleft": "&T", "print.printer_Canon_MG5300_series_Printer.print_paper_height": " -1.00", "print.printer_Canon_MG5300_series_Printer.print_unwriteable_margin_left": 0, "print.printer_Canon_MG5300_series_Printer.print_orientation": 0, "print.printer_Canon_MG5300_series_Printer.print_margin_bottom": "0.5", "print.printer_Canon_MG5300_series_Printer.print_shrink_to_fit": true, "print.printer_Canon_MG5300_series_Printer.print_paper_size_unit": 1, "print.printer_Canon_MG5300_series_Printer.print_edge_bottom": 0, "print.printer_Canon_MG5300_series_Printer.print_edge_right": 0, "print.printer_Canon_MG5300_series_Printer.print_margin_right": "0.5", "print.printer_Canon_MG5300_series_Printer.print_reversed": false, "print.printer_Canon_MG5300_series_Printer.print_bgcolor": false, "print.printer_Canon_MG5300_series_Printer.print_page_delay": 50, "print.printer_Canon_MG5300_series_Printer.print_margin_top": "0.5", "print.printer_Canon_MG5300_series_Printer.print_paper_width": " -1.00", "print.printer_Canon_MG5300_series_Printer.print_paper_size_type": 0, "print.printer_Canon_MG5300_series_Printer.print_duplex": -437918235, "print.printer_Canon_MG5300_series_Printer.print_footerleft": "&PT", "print.printer_Canon_MG5300_series_Printer.print_in_color": true, "print.printer_Canon_MG5300_series_Printer.print_paper_name": "", "print.printer_Canon_MG5300_series_Printer.print_edge_left": 0, "print.printer_Canon_MG5300_series_Printer.print_headerright": "&U", "print.printer_Canon_MG5300_series_Printer.print_footerright": "&D", "print.printer_Canon_MG5300_series_Printer.print_resolution": 600, "print.printer_Canon_MG5300_series_Printer.print_bgimages": false, "print.printer_Canon_MG5300_series_Printer.print_footercenter": "", "print.printer_Canon_MG5300_series_Printer.print_evenpages": true, "print.printer_Canon_MG5300_series_Printer.print_oddpages": true, "print.printer_Canon_MG5300_series_Printer.print_unwriteable_margin_bottom": 0, "print.printer_Canon_MG5300_series_Printer.print_unwriteable_margin_top": 0, "print.printer_Canon_MG5300_series_Printer.print_headercenter": "", "print.printer_Canon_MG5300_series_Printer.print_to_file": false, "privacy.sanitize.migrateClearSavedPwdsOnExit": true, "privacy.sanitize.migrateFx3Prefs": true, "security.sandbox.content.tempDirSuffix": "{bd2006c3-452a-4856-a127-e801475d8583}", "services.sync.declinedEngines": "prefs,forms,history,tabs,bookmarks,addons", "services.sync.lastPing": 1480654615, "services.sync.lastSync": "Fri Dec 02 2016 07:09:28 GMT+0200 (GTB Standard Time)", "services.sync.numClients": 2, "services.sync.engine.tabs": false, "services.sync.engine.prefs": false, "services.sync.engine.bookmarks": false, "services.sync.engine.history": false, "services.sync.engine.addons": false, "storage.vacuum.last.places.sqlite": 1478423561, "storage.vacuum.last.index": 1, "ui.osk.debug.keyboardDisplayReason": "IKPOS: Touch screen not found." }, "lockedPreferences": {}, "javaScript": { "incrementalGCEnabled": true }, "accessibility": { "isActive": false, "forceDisabled": 0 }, "libraryVersions": { "NSPR": { "minVersion": "4.13.1", "version": "4.13.1" }, "NSS": { "minVersion": "3.29 Beta", "version": "3.29 Beta" }, "NSSUTIL": { "minVersion": "3.29 Beta", "version": "3.29 Beta" }, "NSSSSL": { "minVersion": "3.29 Beta", "version": "3.29 Beta" }, "NSSSMIME": { "minVersion": "3.29 Beta", "version": "3.29 Beta" } }, "userJS": { "exists": false }, "crashes": { "submitted": [], "pending": 0 }, "sandbox": { "contentSandboxLevel": 2 }, "extensions": [ { "name": "Application Update Service Helper", "version": "1.0", "isActive": true, "id": "aushelper@mozilla.org" }, { "name": "FlyWeb", "version": "1.0.0", "isActive": true, "id": "flyweb@mozilla.org" }, { "name": "Form Autofill", "version": "1.0", "isActive": true, "id": "formautofill@mozilla.org" }, { "name": "Multi-process staged rollout", "version": "1.6", "isActive": true, "id": "e10srollout@mozilla.org" }, { "name": "Pocket", "version": "1.0.5", "isActive": true, "id": "firefox@getpocket.com" }, { "name": "Presentation", "version": "1.0.0", "isActive": true, "id": "presentation@mozilla.org" }, { "name": "Web Compat", "version": "1.0", "isActive": true, "id": "webcompat@mozilla.org" }, { "name": "Adblock Plus", "version": "2.8.2", "isActive": false, "id": "{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}" }, { "name": "Cookie Monster", "version": "1.3.4.8", "isActive": false, "id": "{45d8ff86-d909-11db-9705-005056c00008}" }, { "name": "Download Status Bar", "version": "15.0.0.1", "isActive": false, "id": "{6c28e999-e900-4635-a39d-b1ec90ba0c0f}" }, { "name": "Roomy Bookmarks Toolbar", "version": "1.4.11", "isActive": false, "id": "ALone-live@ya.ru" }, { "name": "Translate This!", "version": "3.5.1", "isActive": false, "id": "jid0-k75TfRGfOXPHfEZmJ9cKu5eCgLc@jetpack" } ], "experiments": [], "graphics": { "numTotalWindows": 1, "numAcceleratedWindows": 0, "windowLayerManagerType": "Basic", "windowLayerManagerRemote": true, "supportsHardwareH264": "No; Hardware video decoding disabled or blacklisted", "currentAudioBackend": "wasapi", "numAcceleratedWindowsMessage": [ "" ], "adapterDescription": "NVIDIA GeForce 8600 GT ", "adapterVendorID": "0x10de", "adapterDeviceID": "0x0402", "adapterSubsysID": "00000000", "adapterRAM": "256", "adapterDrivers": "nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um", "driverVersion": "21.21.13.4200", "driverDate": "10-18-2016", "adapterDescription2": "", "adapterVendorID2": "", "adapterDeviceID2": "", "adapterSubsysID2": "", "adapterRAM2": "", "adapterDrivers2": "", "driverVersion2": "", "driverDate2": "", "isGPU2Active": false, "direct2DEnabled": false, "directWriteEnabled": true, "directWriteVersion": "10.0.10586.633", "clearTypeParameters": "Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ", "direct2DEnabledMessage": [ "" ], "webglRenderer": "WebGL is currently disabled.", "webgl2Renderer": "WebGL is currently disabled.", "info": { "AzureCanvasBackend": "skia", "AzureCanvasAccelerated": 0, "AzureFallbackCanvasBackend": "cairo", "AzureContentBackend": "skia", "ApzWheelInput": 1, "ApzTouchInput": 1 }, "featureLog": { "features": [ { "name": "HW_COMPOSITING", "description": "Compositing", "status": "blocked", "log": [ { "type": "default", "status": "available" }, { "type": "runtime", "status": "blocked", "message": "Acceleration blocked by safe-mode" } ] }, { "name": "D3D11_COMPOSITING", "description": "Direct3D11 Compositing", "status": "unavailable", "log": [ { "type": "default", "status": "unavailable", "message": "Hardware compositing is disabled" } ] }, { "name": "D3D9_COMPOSITING", "description": "Direct3D9 Compositing", "status": "unavailable", "log": [ { "type": "default", "status": "unavailable", "message": "Hardware compositing is disabled" } ] }, { "name": "DIRECT2D", "description": "Direct2D", "status": "unavailable", "log": [ { "type": "default", "status": "unavailable", "message": "Direct2D requires Direct3D 11 compositing" } ] }, { "name": "D3D11_HW_ANGLE", "description": "Direct3D11 hardware ANGLE", "status": "disabled", "log": [ { "type": "default", "status": "unavailable", "message": "D3D11 compositing is disabled" }, { "type": "env", "status": "disabled", "message": "D3D11 compositing is disabled" } ] }, { "name": "GPU_PROCESS", "description": "GPU Process", "status": "blocked", "log": [ { "type": "default", "status": "available" }, { "type": "runtime", "status": "blocked", "message": "Safe-mode is enabled" } ] } ], "fallbacks": [] }, "crashGuards": [] } }
Whatever was causing this problem appears to have resolved itself. This may be attributable to changes at the Micropsoft end of the problem as I reported the issue there also. I have therefore marked the issue as 'resolved'
Status: UNCONFIRMED → RESOLVED
Closed: 8 years ago
Resolution: --- → INVALID
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Description
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