1320657 - "Saving Pop-up" to small

Status: RESOLVED INCOMPLETE

(Firefox :: File Handling, defect)

Description

[thomas.biasion]

Attachment: Screen Shot 2016-11-28 at 12.01.05.png

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.12; rv:50.0) Gecko/20100101 Firefox/50.0
Build ID: 20161104212021

Steps to reproduce:

Happend on Mac OSX Sierra - also after reinstallation of Firefox


Actual results:

Whenever saving a file (zip, doc, whatever...) the pop up windows is to small to click the buttons. It can not be resized


Expected results:

Windows should be big enough to see options and buttons for "save file", "open file" or similar

Comment 1

[Virtual_ManPL [:Virtual] 🇵🇱 - (please needinfo? me - so I will see your comment/reply/question/etc.)]

Can you reproduce the issue in Safe Mode[1]?
If yes and you can reproduce the issue in Safe Mode,
can you still reproduce it even with clean new fresh profile without any addons (extensions and plugins)[2]?

You can also try a standard troubleshoot and diagnose procedure[3].



[1] = https://support.mozilla.org/kb/troubleshoot-firefox-issues-using-safe-mode
[2] = https://support.mozilla.org/kb/refresh-firefox-reset-add-ons-and-settings
[3] = https://support.mozilla.org/kb/troubleshoot-and-diagnose-firefox-problems

Comment 2

[thomas.biasion]

(In reply to Virtual_ManPL [:Virtual] - (ni? me) from comment #1)
> Can you reproduce the issue in Safe Mode[1]?
> If yes and you can reproduce the issue in Safe Mode,
> can you still reproduce it even with clean new fresh profile without any
> addons (extensions and plugins)[2]?
> 
> You can also try a standard troubleshoot and diagnose procedure[3].
> 
> 
> 
> [1] =
> https://support.mozilla.org/kb/troubleshoot-firefox-issues-using-safe-mode
> [2] =
> https://support.mozilla.org/kb/refresh-firefox-reset-add-ons-and-settings
> [3] =
> https://support.mozilla.org/kb/troubleshoot-and-diagnose-firefox-problems

I faced the problem over several days. I tried the steps [1] + [2] and all (but the new profile) in step [3] without success. 

Today, after several restarts, the problem seems resolved now. I do not now what caused the issue. 
Thanks for your help!

Comment 3

[thomas.biasion]

(In reply to thomas.biasion from comment #2)
> (In reply to Virtual_ManPL [:Virtual] - (ni? me) from comment #1)
> > Can you reproduce the issue in Safe Mode[1]?
> > If yes and you can reproduce the issue in Safe Mode,
> > can you still reproduce it even with clean new fresh profile without any
> > addons (extensions and plugins)[2]?
> > 
> > You can also try a standard troubleshoot and diagnose procedure[3].
> > 
> > 
> > 
> > [1] =
> > https://support.mozilla.org/kb/troubleshoot-firefox-issues-using-safe-mode
> > [2] =
> > https://support.mozilla.org/kb/refresh-firefox-reset-add-ons-and-settings
> > [3] =
> > https://support.mozilla.org/kb/troubleshoot-and-diagnose-firefox-problems
> 
> I faced the problem over several days. I tried the steps [1] + [2] and all
> (but the new profile) in step [3] without success. 
> 
> Today, after several restarts, the problem seems resolved now. I do not now
> what caused the issue. 
> Thanks for your help!


The problem appeared again when using a second display over HDMI

Comment 4

[:Paolo Amadini]

Does the problem go away if you rename the "xulstore.json" file from the profile folder while Firefox is not running? This file stores dialog position and sizes from last time, maybe it gets confused when there are multiple screen resolutions.

Comment 5

[thomas.biasion]

(In reply to :Paolo Amadini from comment #4)
> Does the problem go away if you rename the "xulstore.json" file from the
> profile folder while Firefox is not running? This file stores dialog
> position and sizes from last time, maybe it gets confused when there are
> multiple screen resolutions.

(I am now on macOS Sierra 10.12.2 (16C67) running Firefox 50.1.0)

I tried what you suggested but it does not resolve the issue.

Comment 6

[:Paolo Amadini]

Can you try the same steps, but do these while all external monitors are disconnected, so we have only one resolution when Firefox starts? It's important that Firefox is not running while you delete the file, and the monitor is disconnected when you start the browser again.

Comment 7

[:Paolo Amadini]

Any success with comment 6?

Comment 8

[:Paolo Amadini]

I'm closing the bug, because at the moment we don't have enough information to turn this into an actionable bug fix.