1322647 - After startup, previously deleted messages appeared in the unified Inbox. And "gloda.indexer ERROR Worker 'message' cleanup function itself failed"

Status: RESOLVED INCOMPLETE

(Thunderbird :: Folder and Message Lists, defect)

Description

[TJ]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0
Build ID: 20161129173726

Steps to reproduce:

Opened Thunderbird the other day and a lot of previously deleted messages appeared in the unified Inbox - many multiple times.  This has continued every since even after using the Repair Folder option and also deleting the respective .msi files

Also noticed that it now takes a very long time before all messages are displayed in the unified Inbox.


Actual results:

This keeps showing up in the error console

Timestamp: 12/8/2016 10:38:33 PM
Error: 2016-12-08 22:38:33	gloda.indexer	ERROR	Worker 'message' cleanup function itself failed: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIMsgDatabase.Commit]"  nsresult: "0x80004005 (NS_ERROR_FAILURE)"  location: "JS frame :: resource:///modules/gloda/index_msg.js :: gloda_index_indexerLeaveFolder :: line 879"  data: no]

Source File: resource:///modules/gloda/log4moz.js
Line: 691


Expected results:

Inbox has become unstable.  Sometimes I launch it and it seems fine - next time it may show all recently deleted messages as new.

Comment 1

[TJ]

Attachment: screenshot of unified Inbox showing duplicate messages which had been deleted

Comment 2

[TJ]

Sorry, I mentioned .msi files when I meant .msf files.  I should note each time I launch Thunderbird, different previously deleted messages show back up in the Inbox.  Sometimes just one copy, sometimes two identical copies.

Comment 3

[Wayne Mery (:wsmwk)]

TJ,
Are you still seein the problem in the last few days?

yahoo has been a mess in recent months. I don't think this is being caused by Thunderbird.

Comment 4

[TJ]

Hi Wayne.  This had nothing to do with Yahoo as I do not check that box via Thunderbird. If I remember correctly, this started after the latest automatic update on the release version.

In the process of trying to fix the issue (compressing the boxes, Repair Folder option) - I ended up loosing years of emails that were in saved sub-folders. Since I didn't notice this until the next day, the backup of my profile file was replaced with the corrupted one.

Anyway, after I upgraded to the latest Beta version (50.0b3) the error/problem went away. So it must have been something in the latest stable version update.

Comment 5

[Wayne Mery (:wsmwk)]

What antivirus software do you use?

Comment 6

[TJ]

Ah, good point as it may be relevant. Prior to this bug I was using Avast Free but switched to BitDefender 2016 full version.  It has an anti-spam feature that installs a special add-on to Thunderbird.  However, the problem continued even after I disabled the add-on and set BitDefender not to perform anti-spam functions.

Interesting that the 50.0b3 version will enable the Bitdefender toolbar - but it is non-functional - none of the buttons do anything.

Comment 7

[Wayne Mery (:wsmwk)]

Does the problem reproduce if you start windows in safe mode, and then start TB in safe mode, using current beta?
- win7 https://support.microsoft.com/en-us/help/17419/windows-7-advanced-startup-options-safe-mode#start-computer-safe-mode=windows-7
Still In Windows safe mode, start thunderbird in safe mode
- https://support.mozilla.org/kb/safe-mode-thunderbird

Comment 8

[Wayne Mery (:wsmwk)]

TJ...

(In reply to Wayne Mery (:wsmwk, NI for questions) from comment #7)
> Does the problem reproduce if you start windows in safe mode, and then start
> TB in safe mode, using current beta?
> - win7
> https://support.microsoft.com/en-us/help/17419/windows-7-advanced-startup-
> options-safe-mode#start-computer-safe-mode=windows-7
> Still In Windows safe mode, start thunderbird in safe mode
> - https://support.mozilla.org/kb/safe-mode-thunderbird

Comment 9

[Phoenix]

Resolved per whiteboard