Closed Bug 1331332 Opened 7 years ago Closed 7 years ago

Hardcoded In Product Redirects

Categories

(support.mozilla.org - Lithium :: General, defect)

Product:
support.mozilla.org - Lithium
Component:
General
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED INVALID

People

(Reporter: giorgos, Unassigned, NeedInfo)

References

Details

For the Lithium migration we will be migrating current list of In Product Redirects (IPR) via Apache htaccess redirects.

In bug 1325046 there's discussion about the possibility of a special Lithium customization to mimic the "redirects" Kitsune app behavior which serves IPR today.
See Also: → 1325046
Blocks: 1324400
List of IPR to be hardcoded.

 - * must match anything
 - First match should be followed
 - Implement in given order

Redirects:


https://support.mozilla.org/1/firefox-home/*/iPhone/*/log-in -> kb/Cannot log in to Firefox Home App
https://support.mozilla.org/1/*/*/iPhone/*/install -> kb/How to set up Firefox Home
https://support.mozilla.org/1/mobile/*/*/*/firefox-help -> products/mobile/popular-articles-android
https://support.mozilla.org/1/mobile/*/*/*/how-can-i-help-submitting-performance-data -> kb/how-can-i-help-submitting-mobile-performance-data
https://support.mozilla.org/1/touch/*/*/*/firefox-help -> products/firefox-windows-8-touch
https://support.mozilla.org/1/mobile/*/*/*/launcher -> kb/find-and-organize-apps-firefox-launcher
https://support.mozilla.org/1/firefox/*/*/*/failed-update -> kb/firefox-failed-update-how-update-manually
https://support.mozilla.org/1/firefox/*/*/*/tracking-protection-pbm -> kb/tracking-protection-pbm
https://support.mozilla.org/1/firefox-os/*/*/*/gmail-password-error -> kb/fix-gmail-password-errors-firefox-os
https://support.mozilla.org/1/firefox/*/*/*/sslv3-error-messages -> kb/how-resolve-sslv3-error-messages-firefox
https://support.mozilla.org/1/firefox/*/*/*/prefs-search -> kb/change-your-default-search-settings-firefox
https://support.mozilla.org/1/Firefox/*/*/*/sync-upgrade -> kb/firefox-sync-upgrade-frequently-asked-questions
https://support.mozilla.org/1/firefox/*/*/*/drm-content -> kb/enable-drm
https://support.mozilla.org/1/firefox/*/*/*/find-and-install-add-ons -> kb/find-and-install-add-ons-add-features-to-firefox
https://support.mozilla.org/1/firefox/*/*/*/search-hijacking -> kb/what-search-hijacking
https://support.mozilla.org/1/firefox/*/*/*/pocket -> kb/access-mozilla-services-firefox-accounts
https://support.mozilla.org/1/firefox/*/*/*/unsigned-addons -> kb/add-on-signing-in-firefox
https://support.mozilla.org/1/mobile/*/*/*/unsigned-addons -> kb/unsigned-addons
https://support.mozilla.org/1/firefox/*/*/*/shumway -> /kb/shumway-watch-videos-without-flash
https://support.mozilla.org/1/firefox/*/*/*/heartbeat -> kb/rate-your-firefox-experience-heartbeat
https://support.mozilla.org/1/firefox/*/*/*/win10-default-browser -> kb/make-firefox-your-default-browser
https://support.mozilla.org/1/firefox/*/*/*/tracking-protection -> kb/tracking-protection-firefox
https://support.mozilla.org/1/firefox/*/*/*/hello-tiles -> tiles-firefox-hello
https://support.mozilla.org/1/mobile/*/*/*/kids -> kb/firefox-android-kids
https://support.mozilla.org/1/firefox/*/*/*/suggestions -> kb/search-suggestions-firefox
https://support.mozilla.org/1/mobile/*/*/*/faq -> products/mobile/popular-articles-android
https://support.mozilla.org/1/mobile/*/*/*/private-browsing-ios -> kb/private-browsing-firefox-ios
https://support.mozilla.org/1/firefox-os/*/*/*/tracking-protection -> kb/tracking-protection
https://support.mozilla.org/1/firefox/*/*/*/insecure-password -> kb/insecure-password-warning-firefox
https://support.mozilla.org/1/Firefox/*/*/*/push -> kb/push-notifications-firefox
https://support.mozilla.org/1/Firefox/*/*/*/tab-groups-removal -> kb/tab-groups-removal
https://support.mozilla.org/1/mobile/*/*/*/honeycomb -> kb/unsupported-version
https://support.mozilla.org/1/Firefox/*/*/*/cobrowsing -> kb/browse-web-pages-together-firefox-hello
https://support.mozilla.org/1/Firefox/*/*/*/fxadevices -> kb/fxa-managing-devices
https://support.mozilla.org/1/mobile/*/*/*/fxadevices -> kb/fxa-managing-devices
https://support.mozilla.org/1/firefox/*/*/*/accessibility-ppt -> kb/accessibility-and-ppt
https://support.mozilla.org/1/firefox-os/*/*/*/control-center -> kb/mixed-content-blocking-firefox-os
https://support.mozilla.org/1/mobile/*/*/*/adjust -> kb/adjust-firefox-mobile-devices
https://support.mozilla.org/1/mobile/*/*/*/new-ios -> /kb/whats-new-firefox-ios-20?mobile=1&minimal=1
https://support.mozilla.org/1/mobile/*/*/*/gingerbread -> kb/unsupported-version
https://support.mozilla.org/1/mobile/*/*/*/new-android -> kb/whats-new-firefox-android?mobile=1&minimal=1
https://support.mozilla.org/1/mobile/*/*/*/unsupported-version -> kb/unsupported-version
https://support.mozilla.org/1/firefox/*/*/*/runtime -> kb/runtime-disabled
https://support.mozilla.org/1/mobile/*/*/*/reading-list -> kb/save-web-pages-your-reading-list-firefox-android
https://support.mozilla.org/1/mobile/*/*/*/new-ios-30 -> kb/whats-new-firefox-ios-30?mobile=1&minimal=1
https://support.mozilla.org/1/mobile/*/*/*/notifications -> kb/control-notifications-firefox-android
https://support.mozilla.org/1/mobile/*/*/*/new-ios-40 -> kb/whats-new-firefox-ios-version-40?mobile=1&minimal=1
https://support.mozilla.org/1/firefox/*/*/*/fix-video-audio-problems-firefox-windows -> kb/fix-video-audio-problems-firefox-windows
https://support.mozilla.org/1/firefox/*/*/*/osx -> kb/firefox-osx
https://support.mozilla.org/1/mobile/*/*/*/sync-status-ios -> kb/bookmark-sync-error-message-firefox-ios
https://support.mozilla.org/1/mobile/*/*/*/new-ios-50 -> kb/whats-new-firefox-ios-version-50?mobile=1&minimal=1
https://support.mozilla.org/1/firefox/*/*/*/time-errors -> kb/troubleshoot-time-errors-secure-websites
https://support.mozilla.org/1/firefox/*/*/*/security-error -> kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER
https://support.mozilla.org/1/firefox/*/*/*/hello-status -> kb/hello-status
https://support.mozilla.org/1/firefox/*/*/*/containers -> kb/containers-experiment
https://support.mozilla.org/1/mobile/*/*/*/mobile-help -> products/mobile
https://support.mozilla.org/1/firefox/*/*/*/non-sse2 -> kb/your-hardware-no-longer-supported
https://support.mozilla.org/1/firefox/*/*/*/accounts-blocked -> kb/accounts-blocked
https://support.mozilla.org/1/firefox/*/*/*/screenshare-safety -> kb/screenshare-safety
https://support.mozilla.org/1/mobile/*/*/*/usage-data -> kb/send-anonymous-usage-data-firefox-mobile-devices
https://support.mozilla.org/1/firefox/*/*/*/insecure-form-field-warning -> kb/insecure-password-warning-firefox
https://support.mozilla.org/1/mobile/*/*/*/new-ios-6 -> kb/whats-new-ios-6
https://support.mozilla.org/1/firefox/*/*/*/storage-permissions -> kb/permission-store-data
https://support.mozilla.org/1/firefox/*/*/*/npapi -> kb/npapi-plugins
https://support.mozilla.org/1/*/*/*/*/pageinfo_general -> kb/Page Info window#General
https://support.mozilla.org/1/*/*/*/*/pageinfo_media -> kb/Page Info window#Media
https://support.mozilla.org/1/*/*/*/*/pageinfo_feed -> kb/Page Info window#Feeds
https://support.mozilla.org/1/*/*/*/*/pageinfo_permissions -> kb/Page Info window#Permissions
https://support.mozilla.org/1/*/*/*/*/pageinfo_security -> kb/Page Info window#Security
https://support.mozilla.org/1/*/*/*/*/prefs-weave -> kb/How to sync Firefox settings between computers
https://support.mozilla.org/1/*/*/*/*/plugin-crashed -> kb/Plugin crash reports
https://support.mozilla.org/1/*/*/*/*/firefox-help -> products/firefox
https://support.mozilla.org/1/*/*/*/*/firefox-f1 -> products/firefox
https://support.mozilla.org/1/*/*/*/*/firefox-osxkey -> products/firefox
https://support.mozilla.org/1/*/*/*/*/keyboard-shortcuts -> kb/Keyboard shortcuts
https://support.mozilla.org/1/*/*/*/*/prefs-main -> kb/Options window - General panel
https://support.mozilla.org/1/*/*/*/*/prefs-clear-private-data -> kb/Clear Recent History
https://support.mozilla.org/1/*/*/*/*/prefs-fonts-and-colors -> kb/Options window - Content panel#fonts_and_colors
https://support.mozilla.org/1/*/*/*/*/prefs-privacy -> kb/Options window - Privacy panel
https://support.mozilla.org/1/*/*/*/*/prefs-applications -> kb/Options window - Applications panel
https://support.mozilla.org/1/*/*/*/*/prefs-connection-settings -> kb/Options window - Advanced panel#connection_settings
https://support.mozilla.org/1/*/*/*/*/prefs-tabs -> kb/Options window - Tabs panel
https://support.mozilla.org/1/*/*/*/*/prefs-advanced-javascript -> kb/Options window - Content panel#advanced_javascript
https://support.mozilla.org/1/*/*/*/*/prefs-languages -> kb/Options window - Content panel#languages
https://support.mozilla.org/1/*/*/*/*/prefs-content -> kb/Options window - Content panel
https://support.mozilla.org/1/*/*/*/*/prefs-security -> kb/Options window - Security panel
https://support.mozilla.org/1/*/*/*/*/prefs-advanced-general -> kb/Options window - Advanced panel
https://support.mozilla.org/1/*/*/*/*/prefs-advanced-network -> kb/Options window - Advanced panel#advanced_network
https://support.mozilla.org/1/*/*/*/*/prefs-advanced-update -> kb/Options window - Advanced panel#advanced_update
https://support.mozilla.org/1/*/*/*/*/prefs-advanced-encryption -> kb/Options window - Advanced panel#advanced_encryption
https://support.mozilla.org/1/*/*/*/*/ieusers -> products/firefox
https://support.mozilla.org/1/*/*/*/*/places-locked -> kb/The bookmarks and history system will not be functional
https://support.mozilla.org/1/*/*/*/*/private-browsing -> kb/Private Browsing
https://support.mozilla.org/1/*/*/*/*/plugin-crashed-notificationbar -> kb/Plugin crash reports
https://support.mozilla.org/1/*/*/*/*/how-can-i-help-submitting-performance-data -> kb/how-can-i-help-submitting-performance-data
https://support.mozilla.org/1/*/*/*/*/w2k -> kb/firefox-no-longer-works-windows-2000
https://support.mozilla.org/1/*/*/*/*/xp -> kb/firefox-no-longer-works-some-versions-windows-xp
https://support.mozilla.org/1/*/*/*/*/mixed-content -> kb/how-does-content-isnt-secure-affect-my-safety
https://support.mozilla.org/1/*/*/*/*/prefs-advanced-data-choices -> kb/advanced-settings-browsing-network-updates-encryption
https://support.mozilla.org/1/*/*/*/*/social-api -> kb/firefox-services-add-social-features-your-browser
https://support.mozilla.org/1/*/*/*/*/secure-connection -> kb/how-do-i-tell-if-my-connection-is-secure
https://support.mozilla.org/1/*/*/*/*/content-settings -> kb/settings-fonts-languages-pop-ups-javascript
https://support.mozilla.org/1/*/*/*/*/phishing-malware -> kb/how-does-phishing-and-malware-protection-work
https://support.mozilla.org/1/*/*/*/*/clicktoplay -> kb/why-do-i-have-click-activate-plugins
https://support.mozilla.org/1/*/*/*/*/mobile-flash-unsupported -> kb/why-cant-firefox-mobile-play-flash-on-my-device
https://support.mozilla.org/1/*/*/*/*/customize -> kb/customize-firefox-controls-buttons-and-toolbars
https://support.mozilla.org/1/*/*/*/*/old-sync -> kb/how-to-update-to-the-new-firefox-sync
https://support.mozilla.org/1/*/*/*/*/sync-master-password -> kb/why-cant-i-sync-my-passwords
https://support.mozilla.org/1/*/*/*/*/troubleshooting -> kb/troubleshoot-and-diagnose-firefox-problems
https://support.mozilla.org/1/*/*/iPhone/*/ -> kb/What is Firefox Home
https://support.mozilla.org/1/mobile/*/*/*/ -> products/mobile/popular-articles-android
https://support.mozilla.org/1/firefox/*/*/*/ -> products/firefox
https://support.mozilla.org/1/firefox-os/*/*/*/ -> products/firefox-os
https://support.mozilla.org/1/touch/*/*/*/ -> products/firefox-windows-8-touch
https://support.mozilla.org/1/*/*/*/*/ -> /
The redirects listed in the previous comment work as expected except from the following:

 The following redirects are 404s (or redirects to /) on both Kitsune and Lithium. Since they are already implemented they can be left there for the migration and get cleaned-up with the rest when bug 1325046 gets resolved.

  1/*/*/iPhone/*/install -> kb/How to set up Firefox Home 
  1/mobile/*/*/*/launcher -> kb/find-and-organize-apps-firefox-launcher 
  1/firefox/*/*/*/shumway -> /kb/shumway-watch-videos-without-flash 
  1/firefox/*/*/*/hello-tiles -> tiles-firefox-hello 
  1/mobile/*/*/*/kids -> kb/firefox-android-kids 
  1/firefox-os/*/*/*/tracking-protection -> kb/tracking-protection 
  1/firefox-os/*/*/*/control-center -> kb/mixed-content-blocking-firefox-os 
  1/firefox/*/*/*/runtime -> kb/runtime-disabled 
  1/firefox/*/*/*/storage-permissions -> kb/permission-store-data 

 
 The following redirects redirect to '/' on Lithium while they should redirect to a special page which lists the popular articles under the android section:

  1/mobile/*/*/*/firefox-help -> products/mobile/popular-articles-android 
  1/mobile/*/*/*/faq -> products/mobile/popular-articles-android 
  1/mobile/*/*/*/ -> products/mobile/popular-articles-android  


 The following redirect return a 404 on Lithium and not on Kitsune but they are implemented. The reason of 404 is that Lithium test site does not have the latest Kitsune database. These will be checked after migration and get verified.

  1/firefox/*/*/*/accounts-blocked -> kb/accounts-blocked 
  1/firefox/*/*/*/screenshare-safety -> kb/screenshare-safety
  1/mobile/*/*/*/new-ios-6 -> kb/whats-new-ios-6
  1/firefox/*/*/*/npapi -> kb/npapi-plugins
(In reply to Giorgos Logiotatidis [:giorgos] from comment #2) 
>  The following redirects redirect to '/' on Lithium while they should
> redirect to a special page which lists the popular articles under the
> android section:
> 
>   1/mobile/*/*/*/firefox-help -> products/mobile/popular-articles-android 
>   1/mobile/*/*/*/faq -> products/mobile/popular-articles-android 
>   1/mobile/*/*/*/ -> products/mobile/popular-articles-android  


Scott is there a special page in Lithium that lists popular articles of the android section? If yes can we change those redirects to link there?
Flags: needinfo?(scott.riley)
Note that all the redirects redirect to the english article atm, due to Lithium not supporting Accept-Language redirects or having implemented l10n relations between kb articles.
(In reply to Giorgos Logiotatidis [:giorgos] from comment #2)
>  The following redirect return a 404 on Lithium and not on Kitsune but they
> are implemented. The reason of 404 is that Lithium test site does not have
> the latest Kitsune database. These will be checked after migration and get
> verified.
> 
>   1/firefox/*/*/*/accounts-blocked -> kb/accounts-blocked 
>   1/firefox/*/*/*/screenshare-safety -> kb/screenshare-safety
>   1/mobile/*/*/*/new-ios-6 -> kb/whats-new-ios-6
>   1/firefox/*/*/*/npapi -> kb/npapi-plugins

These are verified working.
(In reply to Giorgos Logiotatidis [:giorgos] from comment #3)
> (In reply to Giorgos Logiotatidis [:giorgos] from comment #2) 
> >  The following redirects redirect to '/' on Lithium while they should
> > redirect to a special page which lists the popular articles under the
> > android section:
> > 
> >   1/mobile/*/*/*/firefox-help -> products/mobile/popular-articles-android 
> >   1/mobile/*/*/*/faq -> products/mobile/popular-articles-android 
> >   1/mobile/*/*/*/ -> products/mobile/popular-articles-android  
> 
> 
> Scott is there a special page in Lithium that lists popular articles of the
> android section? If yes can we change those redirects to link there?

Madalina this is pending. Needinfo-ing you so you can prioritize at will.
Flags: needinfo?(mana)
Flags: needinfo?(mana)
We have pages like this that are attached to leaderboards (both users and content) like https://hwsfp35778.lithium.com/t5/kudos/leaderboardpage/category-id/firefox/timerange/one_month/tab/posts

There are all sorts of configurations of these in the Admin (exclusionary roles, time frame, content type).  At the moment, mozilla is not using any of these components so there isn't a link to them from the support site.

It may be possible for us to build these redirects (need one day to eval and build).  Our question is should we attempt this given the above and the fact that Mozilla may add these components eventually.

If there are references to Support articles from outside the Support site, it might be a better option to use the API to surface them versus a link to a subset.
Flags: needinfo?(scott.riley) → needinfo?(mana)
(In reply to Giorgos Logiotatidis [:giorgos] from comment #5)
> (In reply to Giorgos Logiotatidis [:giorgos] from comment #2)
> >  The following redirect return a 404 on Lithium and not on Kitsune but they
> > are implemented. The reason of 404 is that Lithium test site does not have
> > the latest Kitsune database. These will be checked after migration and get
> > verified.
> > 
> >   1/firefox/*/*/*/accounts-blocked -> kb/accounts-blocked 
> >   1/firefox/*/*/*/screenshare-safety -> kb/screenshare-safety
> >   1/mobile/*/*/*/new-ios-6 -> kb/whats-new-ios-6
> >   1/firefox/*/*/*/npapi -> kb/npapi-plugins
> 
> These are verified working.

These are redirect to SUMO homepage now, pls help to check what happened, thanks!
Severity: normal → critical
Flags: needinfo?(mana)
(In reply to Yanfang Liu from comment #8)
> (In reply to Giorgos Logiotatidis [:giorgos] from comment #5)
> > (In reply to Giorgos Logiotatidis [:giorgos] from comment #2)
> > >  The following redirect return a 404 on Lithium and not on Kitsune but they
> > > are implemented. The reason of 404 is that Lithium test site does not have
> > > the latest Kitsune database. These will be checked after migration and get
> > > verified.
> > > 
> > >   1/firefox/*/*/*/accounts-blocked -> kb/accounts-blocked 
> > >   1/firefox/*/*/*/screenshare-safety -> kb/screenshare-safety
> > >   1/mobile/*/*/*/new-ios-6 -> kb/whats-new-ios-6
> > >   1/firefox/*/*/*/npapi -> kb/npapi-plugins
> > 
> > These are verified working.
> 
> These are redirect to SUMO homepage now, pls help to check what happened,
> thanks!

Unable to replicate this.  All the above redirects are working.

Regarding the Special Page, we need to know what this page should be given the options listed.
Scott, most of these seem to redirect to  a REDIRECT header page instead of the article itself. E.g.: https://support.mozilla.org/t5/Troubleshooting/The-bookmarks-and-history-system-will-not-be-functional/ta-p/15993

Is that the expected behaviour? It looks like a very bad user experience.
Flags: needinfo?(scott.riley)
(In reply to madalina from comment #10)
> Scott, most of these seem to redirect to  a REDIRECT header page instead of
> the article itself. E.g.:
> https://support.mozilla.org/t5/Troubleshooting/The-bookmarks-and-history-
> system-will-not-be-functional/ta-p/15993
> 
> Is that the expected behaviour? It looks like a very bad user experience.

Yes for this bug this is the expected behavior. I agree it's a very bad user experience and we need to fix bug 1336374
Component: Lithium Migration → Knowledge Base Content
Product: support.mozilla.org → support.mozilla.org - Lithium
Component: Knowledge Base Content → General
Lithium to deploy short term fix to prod today. QA to manually test once this is done.
Depends on: 1337562
Status: NEW → RESOLVED
Closed: 7 years ago
Resolution: --- → INVALID
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