Closed Bug 1339974 Opened 7 years ago Closed 7 years ago

Remove All Products in Support Questions

Categories

(support.mozilla.org - Lithium :: Contributor and Question Forums, defect)

Product:
support.mozilla.org - Lithium
Component:
Contributor and Question Forums
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED FIXED

People

(Reporter: guigs, Unassigned, NeedInfo)

Details

The "All Products" section of the forum used to be a filter to see all product questions. This does not serve that purpose anymore. 

Expected: To see posts from all boards including Firefox for Desktop, Firefox for Android, Firefox for iOS, Firefox Focus, and Thunderbird. 

Actual: It has posts that do not have an indicator which product they are asking about,as well as sync questions that were not properly tagged or wrongly posted questions with little information, or old products that are no longer supported. 

Suggested Change: 
Please create a view to see all posts from all the product boards or hide the option of All Products all together.
Flags: needinfo?(rtanglao)
Flags: needinfo?(mdziewonski)
Flags: needinfo?(jsavage)
Maybe tagging all the questions in all the forums as "support question" (there should be a way of doing this, iirc - have to check all the settings), which will allow people to look for this tag through the search page?
Flags: needinfo?(mdziewonski)
i agree with auto-tagging "support question" or somesuch!
Component: Lithium Migration → Contributor and Question Forums
Product: support.mozilla.org → support.mozilla.org - Lithium
QA Contact: nobody
Fixed for english. Further audit needed to determine which locales that still have the "All products" support questions available.
I just hid and made the category read only for the following visible structure: 
 Mozilla Support - English
 دعم فَيَرفُكس- عربي

Podpora Mozilly - Čeština
Mozilla Support - Dansk
Mozilla Hilfe - Deutsch
Mozilla Support - Ελληνικά
Soporte de Mozilla - Español
Mozilla-tuki - suomi
Assistance de Mozilla - Français
Mozilla támogatás - Magyar
Dukungan Mozilla - Bahasa Indonesia
Supporto Mozilla - Italiano
Mozilla サポート - 日本語
Mozilla 도움말 - 한국어
Mozilla Support - Nederlands
Pomoc Mozilli - polski
Suporte Mozilla - Português (do Brasil)
Apoio da Mozilla - Português (Europeu)
Поддержка Mozilla - Русский
Podpora Mozilly - slovenčina
Podpora Mozilla - slovenščina
Mozilla Support - Svenska
Mozilla Destek - Türkçe
Підтримка Mozilla - Українська
Mozilla Support - Tiếng Việt
Mozilla 技术支持 - 中文 (简体)
Mozilla 技術支援 - 正體中文 (繁體)
Status: NEW → RESOLVED
Closed: 7 years ago
Resolution: --- → FIXED
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