Closed
Bug 1343658
Opened 7 years ago
Closed 6 years ago
browser crashing when opening the box before uploading file
Categories
(Core Graveyard :: Plug-ins, defect)
Tracking
(Not tracked)
RESOLVED
INCOMPLETE
People
(Reporter: petitelouise, Unassigned)
References
Details
(Keywords: crash)
Attachments
(1 file)
22.76 KB,
image/jpeg
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Details |
User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:51.0) Gecko/20100101 Firefox/51.0 Build ID: 20170125094131 Steps to reproduce: As soon as I open the dialog box to select a file for uploading, the browser crashes. Though, when I drag and drop the selected files, it works. Actual results: The browser crashes. Expected results: The files should be uploaded and the browser shouldn't crash.
Comment 1•7 years ago
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do you see Crash Reporter [1] when it happens? if so, can you send the Crash Report and provide the Crash Report ID shown in about:crashes page? https://support.mozilla.org/en-US/kb/mozillacrashreporter
Flags: needinfo?(petitelouise)
Reporter | ||
Comment 2•7 years ago
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Yes here is the report: https://crash-stats.mozilla.com/report/index/1b652dd9-44dc-41ce-8c98-419412170301 and the crash ID: bp-1b652dd9-44dc-41ce-8c98-419412170301
Comment 3•7 years ago
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it's a crash inside flash. maybe a dupe of bug 774281
Flags: needinfo?(petitelouise)
Updated•7 years ago
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Component: Untriaged → Plug-ins
Product: Firefox → Core
Comment 4•7 years ago
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If you have precise steps to reproduce this crash, it's not a duplicate: that bug only tracks F139... crashes that we don't know how to reproduce. petitelouise, could you try to write down precise steps to reproduce this bug? In particular: The exact URL you are visiting. The precise key strokes or mouse clicks you use to reproduce the problem. The contents of your about:support data and anything else "unusual" about your computer or setup that might make it easier for somebody else to repeat the same crash you're seeing.
Flags: needinfo?(petitelouise)
Reporter | ||
Comment 5•7 years ago
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Hey, so I deleted the flashplayer.exe I had in my downloads folder and it's not crashing anymore! Thanks for the inputs :)
Reporter | ||
Updated•7 years ago
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Status: UNCONFIRMED → RESOLVED
Closed: 7 years ago
Resolution: --- → INVALID
Reporter | ||
Updated•7 years ago
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Status: RESOLVED → UNCONFIRMED
Resolution: INVALID → ---
Reporter | ||
Comment 6•7 years ago
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Hey, so it was working fine and it's doing the same again... @Benjamin Smedberg I don't use a URL in particular because the bug happens when I try to upload files through my email, through Facebook or like this transcription website for example: https://transcribe.wreally.com/app# So I click "browse", the window opens to browse in my computer's files and then the whole browser closes within 3 secs. here the data of my about:support. The only thing I can think of is that I downloaded a new plug-in yesterday (AdBockPlus)... Application Basics ------------------ Name: Firefox Version: 51.0.1 Build ID: 20170125094131 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:51.0) Gecko/20100101 Firefox/51.0 OS: Windows_NT 6.3 Multiprocess Windows: 0/1 (Disabled by accessibility tools) Safe Mode: false Crash Reports for the Last 3 Days --------------------------------- Report ID: bp-1b652dd9-44dc-41ce-8c98-419412170301 Submitted: 3 days ago All Crash Reports Extensions ---------- Name: Adblock Plus Version: 2.8.2 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} Name: Application Update Service Helper Version: 1.5 Enabled: true ID: aushelper@mozilla.org Name: Diagnostics Version: 1.0 Enabled: true ID: diagnostics@mozilla.org Name: Multi-process staged rollout Version: 1.7 Enabled: true ID: e10srollout@mozilla.org Name: Pocket Version: 1.0.5 Enabled: true ID: firefox@getpocket.com Name: Send HSTS Priming Requests Version: 1.0 Enabled: true ID: hsts-priming@mozilla.org Name: SHA-1 deprecation staged rollout Version: 1.3 Enabled: true ID: disableSHA1rollout@mozilla.org Name: TLS 1.3 Compatibility Testing 3 Version: 1.0.3 Enabled: true ID: tls13-compat-ff51@mozilla.org Name: Web Compat Version: 1.0 Enabled: true ID: webcompat@mozilla.org Name: Avast Online Security Version: 12.0.88 Enabled: false ID: wrc@avast.com Name: Avast SafePrice Version: 10.3.5.39 Enabled: false ID: sp@avast.com Graphics -------- Features Compositing: Direct3D 11 Asynchronous Pan/Zoom: none WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0) WebGL2 Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0) Hardware H264 Decoding: Yes; D3D11 blacklisted with DLL igd10iumd32.dll (10.18.10.3496); Using D3D9 API Audio Backend: wasapi Direct2D: true DirectWrite: true (6.3.9600.18468) GPU #1 Active: Yes Description: Intel(R) HD Graphics Vendor ID: 0x8086 Device ID: 0x0f31 Driver Version: 10.18.10.3496 Driver Date: 3-11-2014 Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Subsys ID: 398517aa RAM: Unknown Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo Decision Log D3D9_COMPOSITING: disabled by default: Disabled by default Important Modified Preferences ------------------------------ accessibility.lastLoadDate: 1488643659 accessibility.loadedInLastSession: true accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 3 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20170125094131 browser.startup.homepage_override.buildID: 20170125094131 browser.startup.homepage_override.mstone: 51.0.1 browser.tabs.remote.autostart.2: true browser.urlbar.daysBeforeHidingSuggestionsPrompt: 0 browser.urlbar.lastSuggestionsPromptDate: 20170304 extensions.lastAppVersion: 51.0.1 gfx.crash-guard.d3d11layers.appVersion: 51.0.1 gfx.crash-guard.d3d11layers.deviceID: 0x0f31 gfx.crash-guard.d3d11layers.driverVersion: 10.18.10.3496 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 media.benchmark.vp9.fps: 88 media.benchmark.vp9.versioncheck: 1 media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.enabled: false media.gmp-eme-adobe.lastUpdate: 1488400969 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.enabled: false media.gmp-gmpopenh264.lastUpdate: 1488400970 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20170125094131 media.gmp-manager.lastCheck: 1488643721 media.gmp-widevinecdm.abi: x86-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1488400981 media.gmp-widevinecdm.version: 1.4.8.903 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1488411753 places.history.expiration.transient_current_max_pages: 122334 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.flash: 0 plugin.state.java: 0 plugin.state.npadobeaamdetect: 0 plugin.state.npdeployjava: 0 plugin.state.npgarmin: 0 plugin.state.npgoogletalk: 0 plugin.state.npgoogleupdate: 0 plugin.state.npmeetingjoinpluginoc: 0 plugin.state.npo1d: 0 plugin.state.nppdf: 0 plugin.state.npqtplugin: 0 plugin.state.npspwrap: 0 plugin.state.npzoomplugin: 0 security.pki.sha1_enforcement_level: 3 security.sandbox.content.tempDirSuffix: {7ed78a19-c880-4a7f-b724-7c2a34a6005b} storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1488411753 ui.osk.debug.keyboardDisplayReason: IKPOS: Keyboard presence confirmed. Important Locked Preferences ---------------------------- Places Database --------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: true Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.13.1 Version in use: 4.13.1 NSS Expected minimum version: 3.28.1 Version in use: 3.28.1 NSSSMIME Expected minimum version: 3.28.1 Version in use: 3.28.1 NSSSSL Expected minimum version: 3.28.1 Version in use: 3.28.1 NSSUTIL Expected minimum version: 3.28.1 Version in use: 3.28.1 Experimental Features --------------------- Sandbox ------- Content Process Sandbox Level: 1
Comment 7•6 years ago
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petitelouise Do you still see this issue when using newer version of flash and firefox?
Resolved per whiteboard
Status: UNCONFIRMED → RESOLVED
Closed: 7 years ago → 6 years ago
Flags: needinfo?(petitelouise)
Resolution: --- → INCOMPLETE
Whiteboard: [closeme 2018-07-25]
Updated•2 years ago
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Product: Core → Core Graveyard
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Description
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