1348721 - Gecko profiler crashing when analyze button is used

Status: RESOLVED INCOMPLETE

(Core :: Gecko Profiler, defect)

Description

[Anonymous]

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:52.0) Gecko/20100101 Firefox/52.0
Build ID: 20170316213829

Steps to reproduce:

Im using the gecko profiler addon and for some reason it now causes firefox to crash when i click analyze. The cleopatra tab is opened for a few seconds before it crashes.

Event viewer shows :

Faulting application name: firefox.exe, version: 52.0.1.6284, time stamp: 0x58cb77fc
Faulting module name: nvd3d9wrapx.dll, version: 21.21.13.7866, time stamp: 0x589ce931
Exception code: 0xc0000417
Fault offset: 0x000000000001069d
Faulting process id: 0x1524
Faulting application start time: 0x01d2a11417d04997
Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe
Faulting module path: C:\Program Files\NVIDIA Corporation\CoProcManager\nvd3d9wrapx.dll
Report Id: f1d74a15-0d07-11e7-8cf0-001826408b18



Expected results:

Im not sure why its pointing towards a nvidia dll because it should be using my integrated card for firefox anyway...what does that dll control? Any ideas?

Currently using the latest nvidia drivers, reinstalling hasnt made a difference.

Comment 1

[Anonymous]

Forgot to mention : This also happens on a fresh profile.

Comment 2

[Anonymous]

Still crashing on firefox 53.0.3 64 bit.

Comment 3

[Markus Stange [:mstange]]

David, is this bug 1180561? Looks like we're dealing with Windows 7 here, but comment 0 says "Faulting module name: nvd3d9wrapx.dll".

Comment 4

[(Away)]

This is unlikely to be bug 1180561. I do vaguely recall nvidia drivers not playing nice with our hooks in another bug somewhere. However it's going to be very hard to make a diagnosis based on this limited information. At a minimum we would need a callstack.

Anonymous, your report sounds like it's coming through Windows Error Reporting. Are you not using the Firefox crash reporter for some reason? It would be very helpful if you could submit a report through Firefox's reporter and paste us the crash ID.

Comment 5

[(No longer employed by Mozilla) Aaron Klotz]

(In reply to David Major [:dmajor] from comment #4)
> This is unlikely to be bug 1180561. I do vaguely recall nvidia drivers not
> playing nice with our hooks in another bug somewhere.

https://bugzilla.mozilla.org/show_bug.cgi?id=1218473#c39

Comment 6

[Gerald Squelart (he/him) (not at Mozilla since 2022-09-15)]

Too old, and I haven't heard of this issue recently. Please re-open/re-file if necessary.