Closed Bug 1359770 Opened 7 years ago Closed 5 years ago

'Always prefer display name over message header' not always honoured for at least one address

Categories

(Thunderbird :: Untriaged, defect)

52 Branch
defect
Not set
normal

Tracking

(Not tracked)

RESOLVED INCOMPLETE

People

(Reporter: najoll, Unassigned)

Details

User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:53.0) Gecko/20100101 Firefox/53.0
Build ID: 20170413192749

Steps to reproduce:

Receive an e-mail from a particular contact.


Actual results:

Text that is not my configured display name appears for that contact. Sometimes.


Expected results:

My display name should have been used.
Can you work out why it sometimes works and sometimes doesn't?

Is the From: address perhaps slightly different?
Not as far as I can tell. Perhaps you should direct me to look somewhere within the source (i.e. full headers version) of the e-mail.
View > Message Source. Or Ctrl+U.
Thanks. However: I mean what information should I seek *within* that source? I don't want to post the whole thing - complete with someone's e-mail address - here.
As I said in comment #1: The From: header.
At present, *all* the e-mails that I possess - that are from the address in question - appear in Thunderbird wrongly, i.e. the 'display' field in the address book is ignored. So I have no unproblematic e-mails with which to compare the problematic ones (if we require that both terms of the comparison share the same address).

Yet, an opportunity for comparison should arise soon enough, for I'll ask the person concerned to e-mail me from multiple devices.

I am not happy to post a whole 'from' header (which seems large, but I am unsure I am identifying it correctly) here. However, I can look up your e-mail, Jorg, and send it that way instead. I can do that now, or I can wait until I have the header from a fully working e-mail (in which latter case I can send the two headers for comparison).
It should just be a matter to compare the address in the address book with the address in the From: header. You don't need to publish it.

Are you sure you don't have the person in the address book twice? And the other card without the setting?
This still needs more data from reporter.
Status: UNCONFIRMED → RESOLVED
Closed: 5 years ago
Resolution: --- → INCOMPLETE
Here is the information requested. The contact does seem to have two address book entries, though in both entries the display name is set (to something other than the e-mail address) and in both cases the 'prefer display name' option is enabled. I have deleted one entry. I will see what happens. If the problem persists I will report back here, with more information on exactly how the problem manifests itself.
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