Closed
Bug 1373327
Opened 7 years ago
Closed 7 years ago
Sending mails from earthlink webmail account stopped working in Firefox 54
Categories
(Web Compatibility :: Site Reports, defect)
Tracking
(firefox-esr52 unaffected, firefox54 wontfix, firefox55 wontfix, firefox56 wontfix)
RESOLVED
FIXED
Tracking | Status | |
---|---|---|
firefox-esr52 | --- | unaffected |
firefox54 | --- | wontfix |
firefox55 | --- | wontfix |
firefox56 | --- | wontfix |
People
(Reporter: philipp, Unassigned)
References
Details
(Keywords: regression, site-compat, Whiteboard: [sitewait])
Attachments
(1 file)
269 bytes,
text/html
|
Details |
We got a couple of user reports on sumo that sending emails from the earthlink webmail interface stopped working after the firefox 54 update & their support is apparently recommending a firefox downgrade as solution at the moment: https://mzl.la/2rvQlrF
Updated•7 years ago
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Keywords: site-compat
Whiteboard: [needsdiagnosis]
Comment 1•7 years ago
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Since it's difficult to troubleshoot this without an account, I reached out by phone and was transferred to their level 3 tech support. Apparently they are getting a lot of calls about it. Thy said there's an issue with the script on the submit button and that other buttons are still functioning normally. They suggested something has changed with the release of 54, I'll try to find out what exactly broke their script here. The web developer, who works on this is off but will give me a call back.
Reporter | ||
Comment 2•7 years ago
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maybe they could provide us with credentials for a dummy account so we can regression-test it...
Comment 3•7 years ago
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http://twitter.com/MozWebCompat/status/875498496832323585 > Anyone from @mozilla with a Earthlink webmail account and JS-fu @FirefoxDevTools can help us with this one.
Comment 4•7 years ago
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Hi Mike, I found your Bug 1305204 Comment 3. Can you please help us solve this new issue by creating a test account for EarthLink webmail again? Thanks!
Flags: needinfo?(kjb1611mikeiv)
Also, v53.0.3 worked fine as I mentioned in my https://bugzilla.mozilla.org/show_bug.cgi?id=1373569 bug report.
Reporter | ||
Comment 8•7 years ago
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(In reply to Ant from comment #6) > FYI. I can help if it is easy and quick. I don't know JS script though. if you'd have a bit of time to come up with the regression range for this problem this would be of great help - more infos at https://blog.nightly.mozilla.org/2017/06/07/using-mozregression-on-windows/ thank you
Flags: needinfo?(ant)
I tried to watch its video, but had problems reading and hearing. :( So, I tried it what I could figure out. The retests took hours to finish in my slow updated 64-bit W7 VM with Firefoxes on webmail.earthlink.net: 56.0a1 (2017-06-14) = reproduced/bad 54.0.0 stable (64-bit Mac OSes El Capitan v10.11.6 and Sierra v10.12.5 MBPs; 32-bit Firefox in 64-bit W7 HPE SP1 VM) = reproduced/bad 54.0a1 (2017-02-13) = reproduced/bad 54.0a1 (2017-02-11) = reproduced/bad 54.0a1 (2017-02-10) = reproduced/bad 54.0a1: 2017-02-09 = reproduced/bad 2017-02-08 = unable to reproduce/good f2bccdc9 = reproduced/bad 438b18da = unable to reproduce/good f4f18619 = reproduced/bad b28f8c1a = unable to reproduce/good effda19d = reproduced/bad 6a43afee = reproduced/bad ed323d0c = reproduced/bad 17157072 = reproduced/bad 08f0cf02 = reproduced/bad 2017-02-03 = unable to reproduce/good 53.0.3 and earlier stable versions = unable to reproduce/good -- End of Log View: ... 2017-06-16T12:56:28: INFO : Launching c:\users\tester\appdata\local\temp\tmpx4cwc1\firefox\firefox.exe 2017-06-16T12:56:28: INFO : Application command: c:\users\tester\appdata\local\temp\tmpx4cwc1\firefox\firefox.exe -profile c:\users\tester\appdata\local\temp\tmprz4nzw.mozrunner 2017-06-16T12:56:28: INFO : application_buildid: 20170208072457 2017-06-16T12:56:28: INFO : application_changeset: 08f0cf02c96cc6c6819bc5d336c9338583aa6f21 2017-06-16T12:56:28: INFO : application_display_name: Nightly 2017-06-16T12:56:28: INFO : application_id: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} 2017-06-16T12:56:28: INFO : application_name: Firefox 2017-06-16T12:56:28: INFO : application_remotingname: firefox 2017-06-16T12:56:28: INFO : application_repository: https://hg.mozilla.org/integration/mozilla-inbound 2017-06-16T12:56:28: INFO : application_vendor: Mozilla 2017-06-16T12:56:28: INFO : application_version: 54.0a1 2017-06-16T12:56:28: INFO : platform_buildid: 20170208072457 2017-06-16T12:56:28: INFO : platform_changeset: 08f0cf02c96cc6c6819bc5d336c9338583aa6f21 2017-06-16T12:56:28: INFO : platform_repository: https://hg.mozilla.org/integration/mozilla-inbound 2017-06-16T12:56:28: INFO : platform_version: 54.0a1 2017-06-16T12:56:57: INFO : [Child 1144] WARNING: pipe error: 109: file c:/builds/moz2_slave/m-in-w64-000000000000000000000/build/src/ipc/chromium/src/chrome/common/ipc_channel_win.cc, line 346 2017-06-16T12:59:18: INFO : 1497643158151 addons.xpi WARN Exception running bootstrap method shutdown on shield-recipe-client@mozilla.org: ReferenceError: LogManager is not defined (resource://gre/modules/addons/XPIProvider.jsm -> jar:file:///c:/users/tester/appdata/local/temp/tmpx4cwc1/firefox/browser/features/shield-recipe-client@mozilla.org.xpi!/bootstrap.js:65:3) JS Stack trace: this.shutdown@resource://gre/modules/addons/XPIProvider.jsm -> jar:file:///c:/users/tester/appdata/local/temp/tmpx4cwc1/firefox/browser/features/shield-recipe-client@bootstrap.js:65:3 < callBootstrapMethod@XPIProvider.jsm:4903:11 < observe@XPIProvider.jsm:2884:15 2017-06-16T12:59:27: INFO : Narrowed inbound regression window from [b28f8c1a, 17157072] (3 revisions) to [b28f8c1a, 08f0cf02] (2 revisions) (~1 steps left) 2017-06-16T12:59:27: DEBUG : Starting merge handling... 2017-06-16T12:59:27: DEBUG : Using url: https://hg.mozilla.org/integration/mozilla-inbound/json-pushes?changeset=08f0cf02c96cc6c6819bc5d336c9338583aa6f21&full=1 2017-06-16T12:59:27: DEBUG : Found commit message: Bug 1275746 - nsNavHistory::AsciiHostNameFromHostString return empty string if host is empty r=mak MozReview-Commit-ID: 3AKgNCXPKoU 2017-06-16T12:59:27: INFO : The bisection is done. 2017-06-16T12:59:28: INFO : Stopped I hope it didn't record and upload anything sensitives like my e-mails and passwords!
Flags: needinfo?(ant)
Reporter | ||
Comment 10•7 years ago
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thank you ant, all this testing happened locally on your machine - no private information recorded or even uploaded. so it seems like bug 1275746 has introduced this behaviour. can we make earthlink aware of https://www.fxsitecompat.com/en-CA/docs/2017/urls-with-no-host-name-are-now-treated-as-invalid/ ?
Comment 11•7 years ago
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You're welcome, philipp. Please kindly let me know if you need more non-personal datas. Hopefully, not tedious and hard like this regression test. :O
Comment 12•7 years ago
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Thank you Ant and philipp! As mentioned earlier, the developer responsible at Earthlink has my contact information. If we don't get a response in a few days, I'll reach back out. Setting this report as sitewait.
Whiteboard: [needsdiagnosis] → [sitewait]
Comment 13•7 years ago
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OK cool. Can I go ahead and shut down and revert my VM snapshot of my hours long regression tests? For now, EarthLink webmailers will have to avoid the newer Firefox versions and stick with v53.0.3 and earlier and/or use other web browsers (and/or email clients). :(
Comment 14•7 years ago
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Ah so this is basically a dup of Bug 1305204 that simply backed out Bug 1275746. Bug 1275746 was re-landed to 49 after Bug 1319078 is solved, but not one has verified the fix with Earthlink webmail.
Comment 15•7 years ago
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I mean "re-landed to 54", the current release.
Comment 16•7 years ago
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Do we have contacts at earthlink? This would be reasonably easy to fix on their side, there's detailed information in bug 1305204. :-\ On the flip side, I have no idea how we managed to regress this again - bug 1319078 should have dealt with the issue. :-\
Flags: needinfo?(miket)
Comment 17•7 years ago
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Ah, but maybe the issue is that we no longer show UI, but form submission still fails because the input validation check is failing? (I'm just speculating, don't have access to an earthlink account.) I did think that bug 1319078 comment 0, quoting bug 1305204 comment #22, indicated that it's just the popup that chrome isn't showing... but perhaps it's also not actually validating hidden form fields? That would be... interesting...
Comment 18•7 years ago
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Not sure about the exact code on Earthlink but this form for example won't get submitted even though the <input type="url"> is not displayed. In this way, there are several ways to hide an element, not only display:none and visibility:hidden.
Comment hidden (me-too) |
Reporter | ||
Comment 20•7 years ago
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we had one affected user on support.mozilla.org saying that the issue apparently got solved on the server-side. could you confirm that it's working as expected for you too now (maybe after clearing the browser cache)?
Flags: needinfo?(ant)
Comment 21•7 years ago
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Yes, seems to be ok now. Thanks!
Comment 22•7 years ago
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Ditto in my 64-bit W7 HPE SP1 VM when trying ELN's Webmail's send and save draft e-mail buttons. I am going to assume it will be fine in Macs too later on when I try them. Do I assume this is the web site that had problems with Firefox v54 web browsers?
Flags: needinfo?(ant)
Comment 23•7 years ago
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Yep. Firefox 54 for Windows.
[Tracking Requested - why for this release]: A recent regression in 54. If we have a fix ready in time, we should consider inclusion in 54.0.1 depending on the overall risk.
tracking-firefox54:
--- → ?
Comment 25•7 years ago
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The bug has been fixed by Earthlink as per the previous bug comments and SUMO forum replies. We don't have to track this any more \o/
Comment 26•7 years ago
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Per comment #25, mark 54/55/56 won't fix.
Comment 27•7 years ago
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Thanks Ant, Kohei and Adam for helping us get this fixed! (Earthlink too....)
Flags: needinfo?(miket)
Comment 28•6 years ago
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I cannot send from earthlink webmail using firefox 59.0.3 64 bit. Sending works from Chrome. Have tried safemode while clearing cache (cookies and history dumped automatically when closing browser). Cleared site data also, just for good luck! I reported this under Bug 809296 also. Am not sure of the procedure. Anyone know if I should be reporting this under all related bugs or if I should start a new bug since it is a new version of Firefox?
Comment 29•6 years ago
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cope2522, please file a new bug for this issue. Also you may want to contact Earthlink support. They were very helpful with me and will know if there's been an increase of issues with Firefox reported to them. https://bugzilla.mozilla.org/enter_bug.cgi?product=Tech%20Evangelism
Comment 30•6 years ago
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Will do. Thanks for the guidance!
Comment 31•6 years ago
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Am not filing a bug! Something I did while trying to get firefox back to normal speeds broke the send function in my webmail -- and broke nothing else as far as I can tell. I started over and have been testing send after each change.
Updated•6 years ago
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Flags: needinfo?(kjb1611mikeiv)
Assignee | ||
Updated•5 years ago
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Product: Tech Evangelism → Web Compatibility
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Description
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