Closed Bug 1373659 Opened 7 years ago Closed 7 years ago

Sometimes freezes for about 2-3 minutes especially after starting.

Categories

(Thunderbird :: Untriaged, defect)

Product:
Thunderbird
Component:
Untriaged
Version:
52 Branch
Type:
defect
Priority:
Not set
Severity:
major

Tracking

(Not tracked)

Status:
RESOLVED INCOMPLETE

People

(Reporter: atsitubeman, Unassigned)

Details

(Keywords: perf) 

User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:53.0) Gecko/20100101 Firefox/53.0
Build ID: 20170518000419

Steps to reproduce:

Can't always repro


Actual results:

Have to wait 3 minutes for app to unfreeze.


Expected results:

Unfreezes after 3 min. Using Windows 8. Running in compatibility mode for Windows 7.
Ken, 
Please start *Windows'* safe mode with networking enabled
- win8 https://support.microsoft.com/en-us/help/17076/windows-8-startup-settings-safe-mode
Still In Windows safe mode, start thunderbird in safe mode
- https://support.mozilla.org/kb/safe-mode-thunderbird

Does problem go away? 

(Joe has been seeing startup freeze in 55 beta)
Flags: needinfo?(atsitubeman)
Keywords: perf
I heard of safe mode, but don't know how to start it. Doesn't that mess up the appearance of your graphics?
Flags: needinfo?(atsitubeman)
I gave you links with instructions.  Safe mode is temporary.
Can't proceed without more input from user
Severity: normal → major
Status: UNCONFIRMED → RESOLVED
Closed: 7 years ago
Resolution: --- → INCOMPLETE
Summary: App freezes for about 2-3 minutes especially after starting. → Sometimes freezes for about 2-3 minutes especially after starting.
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