1373941 - Flashplayer keeps crashing since the last 2 updates of Firefox.

Status: RESOLVED INCOMPLETE

(Core Graveyard :: Plug-ins, defect)

Description

[Sharon Klentz]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:54.0) Gecko/20100101 Firefox/54.0
Build ID: 20170608105825

Steps to reproduce:

My flashplayer just keeps crashing whenever It wants. I do play games and that is where I really notice it. It has been doing this ever since the last 2 updates of firefox.It never does it in IE 11. It's terrible as it is constant crashing as well as the Firefox browser. No other!

Comment 1

[Loic]

Did you try to test with the protected mode disabled (https://support.mozilla.org/en-US/kb/adobe-flash-protected-mode-firefox) and the hardware acceleration disabled too (https://www.adobe.com/support/documentation/en/flashplayer/help/help01.html)?

Comment 2

[Sharon Klentz]

Yes I disabled protected mode quite a while ago. Thank-you. It didn't seem to make any difference. Have a great day.

Comment 3

[Benjamin Smedberg]

Sharon, I'm sorry to hear about your problem. In order to make this report useful for engineering diagnosis, can you provide the following information:

* crash report IDs of the Flash crashes. You can look in about:crashes to get a list of recent crashes and copy the crash report IDs into this bug
* about:support information: please copy that and put it into an attachment here
* If this happens primarily on certain sites, can you provide some URLs or specific games that I could try to reproduce this one?
* Do you have any antivirus or utility software that might be interfering with Flash?

Comment 4

[Benjamin Smedberg]

Resolving because of no response, but if you're still seeing this and can help provide diagnostics, I'm happy to reopen!