1378378 - Autophone - autophone-1 pixel-03 pixel-04, autophone-3 nexus-6p-7 offline

Status: RESOLVED FIXED

(Testing Graveyard :: Autophone, defect)

Description

[Bob Clary [:bc] (inactive)]

pixel-03 attached to autophone-1 and nexus-6p-3 attached to autophone-3 have disconnected.

Van, Stephen: Can you take a look at this ?

Comment 1

[Stephen Donner [:stephend] Not actively reading bugmail]

(In reply to Bob Clary [:bc:] from comment #0)
> pixel-03 attached to autophone-1 and nexus-6p-3 attached to autophone-3 have
> disconnected.
> 
> Van, Stephen: Can you take a look at this ?

Apologies: was WFH today and meant to respond sooner.  I'll get this early tomorrow morning.

Comment 2

[Bob Clary [:bc] (inactive)]

Stephen: Van looked into this yesterday. I mistakenly listed nexus-6p-3. It is is a reboot loop that did not recover after being reflashed and we are going to be recycling it. The pixel-03 was discharged. Van put it on ac to recharge and should be good today. Please coordinate with Van to make sure he doesn't make an unnecessary trip.

Comment 3

[Bob Clary [:bc] (inactive)]

nexus-6p-7 suffered network disconnects over night and could not be recovered automatically. I looked into it this morning and rebooted the device but it did not reconnect afterwards. Stephend, can you add nexus-6p-7 to the pixel-03 ? Thanks.

Comment 4

[Bob Clary [:bc] (inactive)]

Please also add autophone-1 pixel-04 to the list.

Comment 5

[Stephen Donner [:stephend] Not actively reading bugmail]

1) pixel-03 is rotated back in, and should be good
2) pixel-04 was at 0% charge, and is now being charged via outlet/AC (will rotate back in once a good base charge is attained)
3) nexus-6p-7 was restarted and should now also be online

Comment 6

[Bob Clary [:bc] (inactive)]

nexus-6p-7 is available and has 100% battery but it is not getting on the network. Nothing I've tried regarding manipulating the service, the wpa_supplicant.conf file and rebooting has helped. You'll need to check its wifi settings.

Comment 7

[Stephen Donner [:stephend] Not actively reading bugmail]

(In reply to Bob Clary [:bc:] from comment #6)
> nexus-6p-7 is available and has 100% battery but it is not getting on the
> network. Nothing I've tried regarding manipulating the service, the
> wpa_supplicant.conf file and rebooting has helped. You'll need to check its
> wifi settings.

Both the nexus-6p-7 and the pixel-04 (which I put in ~80% charge) should be connected/working.

Comment 8

[Bob Clary [:bc] (inactive)]

autophone-1 pixel-03 has disconnected again and I can not recover it. If it has discharged then I would blame the port it is connected to. There should be sufficient ports available to move it to a different one.

autophone-3 nexus-6p-7 has disconnected again and I can not recover it. It looks like it handled over 64 builds before falling down. I expect it has discharged and may need to move to a different port where it can get a full charge.

Comment 9

[Stephen Donner [:stephend] Not actively reading bugmail]

Hopefully the nexus-6p-7 is online, again; pixel-03 was completely drained, so I'm manually charging it, and will find a new USB port for it once its base charge is pretty high.

Comment 10

[Bob Clary [:bc] (inactive)]

Thanks. I've added 6p-7 again. Thanks for taking care of pixel-03.

Comment 11

[Stephen Donner [:stephend] Not actively reading bugmail]

(In reply to Bob Clary [:bc:] from comment #10)
> Thanks. I've added 6p-7 again. Thanks for taking care of pixel-03.

https://www.youtube.com/watch?v=79DijItQXMM

pixel-03 is/was at 96% charge, so I rotated it back in, to a different port.  How does it look?

Comment 12

[Bob Clary [:bc] (inactive)]

Looks good. I'll keep an eye on the charge. Thank you! You aren't stealing my boat are you?

-> FIXED.