Closed
Bug 1380194
Opened 7 years ago
Closed 7 years ago
Unable to Log into Fx Account and Reconnect to Sync
Categories
(Firefox :: Sync, defect)
Tracking
()
RESOLVED
DUPLICATE
of bug 1380412
People
(Reporter: julie, Unassigned)
Details
Attachments
(7 files)
After seeing an exclamation point over the hamburger menu, I clicked on it and discovered a "Reconnect to Sync" message. When I clicked on the "Reconnect to Sync", it took me to the Firefox Accounts section of Preferences where I got a message that said, "Please sign in to reconnect jmccracken@mozilla.com". When I clicked the Login button, it took me to the Sign in to continue to Firefox Sync form that asked for my email and password. I entered both and it hung. I tried to log into my account in Firefox release. I didn't have the hamburger menu warning, but when I tried to login, it told me that my account had been deleted. The "Reconnect to Sync" errors started on July 5th, according to the logs. Sometime on July 8th, I enabled Master Password when I used Address Forms Auto-fill for the first time, just to see what it was all about. I deleted the master password July 11th. Logs and screen shots to walk you through what I experienced are attached.
Reporter | ||
Comment 1•7 years ago
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Reporter | ||
Comment 2•7 years ago
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Comment 3•7 years ago
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Updated•7 years ago
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Flags: needinfo?(markh)
Comment 4•7 years ago
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Thanks Julie - can you please upload all your logs - in finder, right-click on the folder with the logs, select "compress" and a .zip file should be created.
Flags: needinfo?(markh) → needinfo?(jmccracken)
Reporter | ||
Comment 5•7 years ago
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Zipped log files
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Comment 6•7 years ago
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Today I tried signing into my Firefox account in Firefox for iOS, beta version 8.0. I got the same error message I got yesterday, where it tells me my Firefox account doesn't exist. But at the same time it told me that, I received an email notification that there was a new sign-in to Firefox. See screen shot attachments.
Flags: needinfo?(jmccracken) → needinfo?(markh)
Reporter | ||
Comment 7•7 years ago
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Screen capture of Account doesn't exist message presented within Firefox iOS beta 8.0 when trying to login to my firefox account.
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Comment 8•7 years ago
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Screen capture of message received re. new signin to fxa at same time I was being told the account doesn't exist.
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Updated•7 years ago
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Flags: needinfo?(markh)
Updated•7 years ago
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Flags: needinfo?(markh)
Updated•7 years ago
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Status: NEW → RESOLVED
Closed: 7 years ago
Flags: needinfo?(markh)
Resolution: --- → DUPLICATE
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Description
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