Closed Bug 1380194 Opened 7 years ago Closed 7 years ago

Unable to Log into Fx Account and Reconnect to Sync

Categories

(Firefox :: Sync, defect)

56 Branch
defect
Not set
normal

Tracking

()

RESOLVED DUPLICATE of bug 1380412

People

(Reporter: julie, Unassigned)

Details

Attachments

(7 files)

After seeing an exclamation point over the hamburger menu, I clicked on it and discovered a "Reconnect to Sync" message. When I clicked on the "Reconnect to Sync", it took me to the Firefox Accounts section of Preferences where I got a message that said, "Please sign in to reconnect jmccracken@mozilla.com".

When I clicked the Login button, it took me to the Sign in to continue to Firefox Sync form that asked for my email and password. I entered both and it hung.

I tried to log into my account in Firefox release. I didn't have the hamburger menu warning, but when I tried to login, it told me that my account had been deleted.

The "Reconnect to Sync" errors started on July 5th, according to the logs.

Sometime on July 8th, I enabled Master Password when I used Address Forms Auto-fill for the first time, just to see what it was all about. I deleted the master password July 11th.

Logs and screen shots to walk you through what I experienced are attached.
Flags: needinfo?(markh)
Thanks Julie - can you please upload all your logs - in finder, right-click on the folder with the logs, select "compress" and a .zip file should be created.
Flags: needinfo?(markh) → needinfo?(jmccracken)
Attached file logs.zip
Zipped log files
Today I tried signing into my Firefox account in Firefox for iOS, beta version 8.0. I got the same error message I got yesterday, where it tells me my Firefox account doesn't exist. But at the same time it told me that, I received an email notification that there was a new sign-in to Firefox. See screen shot attachments.
Flags: needinfo?(jmccracken) → needinfo?(markh)
Screen capture of Account doesn't exist message presented within Firefox iOS beta 8.0 when trying to login to my firefox account.
Screen capture of message received re. new signin to fxa at same time I was being told the account doesn't exist.
Flags: needinfo?(markh)
Flags: needinfo?(markh)
Status: NEW → RESOLVED
Closed: 7 years ago
Flags: needinfo?(markh)
Resolution: --- → DUPLICATE
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