1384617 - lufthansa.com (lh.com) and www.miles-and-more.com (www.milesandmore.com) force Firefox users to fill out captcha to access sites

Status: RESOLVED FIXED

(Web Compatibility :: Site Reports, defect, P1)

Description

[Sebastian Hengst [:aryx] (needinfo me if it's about an intermittent or backout)]

If one opens http://www.lufthansa.com/ or http://www.miles-and-more.com/ in Firefox (happens both on 54 and 56.0a1) on Windows 8.1, the site says that they think that it is a visit by a robot / script / crawler and one has to complete a captcha to access the site. There is no such captcha in latest Google Chrome and Internet Explorer.

Comment 1

[Mike Taylor [:miketaylr]]

Yikes... this also happens in OSX.

Karl, Adam, Dennis... do any of you have contacts with Lufthansa? Something about their bot detection is mega wrong.

Comment 2

[Mike Taylor [:miketaylr]]

(argh, sorry. See question in Comment #1)

Spoofing as Chrome makes the bot-block go away.

Comment 3

[Dennis Schubert [:denschub]]

I do, but they may be in the wrong department. I will give it a try, though.

Comment 4

[Dennis Schubert [:denschub]]

Done. He basically confirmed that he is in the wrong department, but he is able to create a ticket and send it over to the right people.

Comment 5

[Karl Dubost💡 :karlcow]

note that UA sniffing at Lufthansa has been always a kind of an issue.
Bug 905120

Thanks a lot Dennis.

Comment 6

[Mike Taylor [:miketaylr]]

Great!

Comment 7

[Oana Arbuzov [:oanaarbuzov]]

I'm not able to reproduce it anymore.

[Tested with:]
Browser / Version: Firefox Nightly 63.0a1 (2018-07-04)
Operating System: Windows 10 Pro

Comment 8

[ppaulojr]

Still happens with Safari. I hope they don't manage their Aircraft like their IT systems.