Closed Bug 1418230 Opened 7 years ago Closed 7 years ago

Specific email not receiving emails Investigation of kate.k@zone3000.net

Categories

(Cloud Services :: Server: Firefox Accounts, enhancement)

Product:
Cloud Services
Component:
Server: Firefox Accounts
Type:
enhancement
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED FIXED

People

(Reporter: katharine.kashkarova, Unassigned)

Details

User: 
Support Case


The user has tried the following:
*

I verified with the user that their email is indeed working. 

Can we investigate on our side what might be happening or to see if we can unlock the account by attached identity verification.
I pulled the email bounce logs (see below). It looks like the mail provider temporarily prevented email from being delivered, but (hopefully) it should go through now

MySQL [fxa]> select * from emailBounces where email = 'kate.k@zone3000.net';
+---------------------+------------+---------------+---------------+
| email               | bounceType | bounceSubType | createdAt     |
+---------------------+------------+---------------+---------------+
| kate.k@zone3000.net |          1 |             2 | 1510901881020 |
+---------------------+------------+---------------+---------------+
1 row in set (0.01 sec)

MySQL [fxa]> delete from emailBounces where email = 'kate.k@zone3000.net';
Query OK, 1 row affected (0.01 sec)
Status: UNCONFIRMED → RESOLVED
Closed: 7 years ago
Resolution: --- → FIXED
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