1470183 - Point to merchant site for any vague errors

Status: VERIFIED FIXED

(Firefox :: WebPayments UI, enhancement, P1)

Description

[Eric Pang [:epang] UX]

Work with Brian on content for this

Comment 1

[Matthew N. [:MattN]]

A new bullet point was added to the failure page in the spec to address this.

Comment 2

[Sam Foster [:sfoster] (he/him)]

Attachment: Bug 1470183 - Add 3rd suggestion to failure page directing users to merchant for more info. r?MattN

Comment 3

[Matthew N. [:MattN]]

Comment on attachment 9010430 [details]
Bug 1470183 - Add 3rd suggestion to failure page directing users to merchant for more info. r?MattN

Matthew N. [:MattN] (PM me if requests are blocking you) has approved the revision.

Comment 4

[Pulsebot]

Pushed by [e-mail]:
https://hg.mozilla.org/integration/autoland/rev/45df249c3895
Add 3rd suggestion to failure page directing users to merchant for more info. r=MattN

Comment 5

[Bogdan Tara[:bogdan_tara | bogdant]]

https://hg.mozilla.org/mozilla-central/rev/45df249c3895

Comment 6

[Hani Yacoub, Desktop QA]

Attachment: error.png

Could this bug be verified on this test page "https://bug1447777.bmoattachments.org/attachment.cgi?id=8988961"?

These are the only bullet points displayed in the failure page and none of them is referring to direct users to merchant for more info.

The most likely cause is a hiccup with your credit 
* Make sure the card you’re using hasn’t expired
* Double check the card number and expiration date
* If your credit card information is correct, contact the merchant for more information

Comment 7

[Sam Foster [:sfoster] (he/him)]

(In reply to Hani Yacoub from comment #6)
> Created attachment 9012153 [details]
> error.png
> 
> Could this bug be verified on this test page
> "https://bug1447777.bmoattachments.org/attachment.cgi?id=8988961"?

Yes, that would work. I have hosted the same/similar page at https://sfoster.github.io/payments-scratch/completeTimeout.html

Comment 8

[Matthew N. [:MattN]]

(In reply to Hani Yacoub from comment #6)
> These are the only bullet points displayed in the failure page and none of
> them is referring to direct users to merchant for more info.
> 
> …
> * If your credit card information is correct, contact the merchant for more
> information

^ This is the added message you're looking for. See how it says "…contact the merchant…"

Comment 9

[Hani Yacoub, Desktop QA]

oops my bad, somehow every time I read that point I skipped the last part.

Verified as fixed on Firefox Nightly 64.0a1 on Windows 10 x 64, Windows 7 x32, Mac OS X 10.12 and Ubuntu 16.04 x64.