165232 - jre 1.4.0_01 install/uninstall issue on windows 2K

Status: VERIFIED INVALID

(Core Graveyard :: Java: OJI, defect)

Description

[Patty Mac]

A few people are seeing a weird issue with not being able to uninstall jre 
1.4.0_01 on their win2k boxes. They are using Nscp 7 candidate build 
(2002-08-23-10-1.0)) and seeing this issue. What happening is, basically,  they 
cannot seem to run the 1.4.0_01 uninstaller from 'Add Remove Progs' under the 
control panel. The uninstaller just quits after starting off. Manually removing 
the registry entries and all folders related to java (javasoft under prog files) 
does not help. If one tries to downlaod the same jre from sun's site, the 
installer pops up an alert dialog saying "the same jre was detected, would you
like to uninstall it " ? clicking 'ok' quits the installer and clicking 'cancel' 
also quits the installer and nothing happens. :-(  However, downloading and 
installing the jre 1.4.1 RC1 build from the sun site works fine(plugin files get 
copied over automatically,applets are rendered within the browser just fine). 
(there is an additional entry in the add/remove programs folder for this new 
jre, however the older one, 1.4.0_01 also stays)

Can any of the Sun engineers comment on this behaviour ? Is there any known 
issue with the Jre 1.4.0_01 uninstaller and why it may fail ? This is a minor 
issue but still a bad one.  Pls note that not everyone is seeing this issue. 
Just some random people who either have too many nscp builds (test builds) or 
even those who only have nscp4.7 and nscp7 preview release(with jre 1.4.0_01) 
and a current candidate build ( Rtm build) installed.

Comment 1

[Patty Mac]

Below here is the message from [e-mail]:

Here is some info on how to manually remove 1.4.0_01 in this situation:

http://java.sun.com/j2se/1.4/install-windows.html#troubleshooting

We don't see this very often, but we have had customer complaints.  It is not 
reproducible in any other release.

-Bill

Comment 2

[Jason Bassford]

Bugs reported here should be about Mozilla - not Netscape.  From the
description, it doesn't even sound like a Netscape problem but, if it is, it
should be reported here:

http://wp.netscape.com/browsers/7/feedback/problem.html

Comment 3

[Patty Mac]

Chris Petersen is a new QA contact for oji component. His email is:
[e-mail]

Comment 4

[Matthias Versen [:Matti]]

fixing small error for [e-mail] (filter with : SPAMMAILSUCKS)

Comment 5

[Matthias Versen [:Matti]]

v