171398 - Jaguar.com - Detects Netscape 7, Does not detect Gecko

Status: RESOLVED FIXED

(Tech Evangelism Graveyard :: English US, defect, P3)

Description

[Bryan Keller]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.1) Gecko/20020826
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.1) Gecko/20020826

When surfing to Jaguar's web site, I'm greeted with the following message:

"Your browser will not be supported. Please update or upgrade your browser".

Reproducible: Always

Steps to Reproduce:
1. Enter www.jaguar.com in the address bar
2. Press return


Actual Results:  
You should be presented with an error page stating the browser is not supported.

Expected Results:  
The page should load as with Internet Explorer, Navigator, etc.

Comment 1

[Susie Wyshak]

Indeed the browser is not supported because the site is not fully compatible. If
you change your user agent string to IE or Netscape 4 you can see it has issues.

I'll try to contact them. 

Comment 2

[Susie Wyshak]

This is more trivial than I thought...phew, just a matter of them properly
detecting all the Gecko browsers. It actually functions fine in Netscape 7. 

Comment 3

[Susie Wyshak]

Provided detection info to the correct contact.

Comment 4

[Ian McCall]

Heavily related bug: http://www.jaguar.co.uk should redirect to
http://www.jaguar.com/uk.

Instead, under Gecko-based browsers the page redirects to
http://www.jaguar.com/error_page.asp?404;http://www.jaguar.com/uk/error_no_browser_support.asp,
 which is a page that does not exist. (My browser string is: Mozilla/5.0
(Windows; U; Windows NT 5.1; en-US; rv:1.3a) Gecko/20021207 Phoenix/0.5)

I have sent a message via the Feedback section requesting that
http://www.jaguar.co.uk be changed to a simple HTTP redirect command. However, I
notice from the comments here that a technical contact was made. Could that
person be contacted again? It might help speed things up.

Comment 5

[Bob Clary [:bc] (inactive)]

not fixed.

Comment 6

[Matthew A. McGuigan]

Not fixed.  Functions fine if UA string changed to Netscape 7.

Comment 7

[Bob Clary [:bc] (inactive)]

contacted.

Comment 8

[Ben Basson]

This appears to be resolved.

Comment 9

[Bob Clary [:bc] (inactive)]

the main page and the usa site at least seem to be fixed. thanks ben.