178795 - Suntrust blocks Mozilla, not based on User Agent string.

Status: RESOLVED DUPLICATE of bug 73894

(Tech Evangelism Graveyard :: English US, defect)

Description

[Jase Roberts]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.2b) Gecko/20021016
Build Identifier: User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.2b) Gecko/20021016

http://www.suntrust.com/ blocks Mozilla.  Using the User Agent switching tool at
http://uabar.mozdev.org/ to emulate IE does not fix this. 
https://internetbanking.suntrust.com/ lets Mozilla through.  Based on the
"Browser Check" link on that page, looks like Suntrust is using
"document.write(navigator.appName + " " + navigator.appVersion)" to check
browsers.  Dumb, but I'm really glad that the actual online account part doesn't
block moz.

Reproducible: Always

Steps to Reproduce:
1. Visit http://www.suntrust.com/ using Mozilla



Actual Results:  
You get an error page:
Your browser is not compatible with www.suntrust.com at this time.
If you are using Netscape 6.x, Netscape has chosen to alter their communication
standards resulting in this incompatibility. In the interim, we recommend you
use one of the following browsers: 

Expected Results:  
They should have let me in.

Comment 1

[Bob Clary [:bc] (inactive)]

we have been working to get them to allow Mozilla and other Gecko based browsers
into their site. Please help by complaining to them directly.

*** This bug has been marked as a duplicate of 73894 ***

Comment 2

[Nick Bebout]

Moving to new component