Closed
Bug 210940
Opened 21 years ago
Closed 20 years ago
Won't printe: Crashes Spool32.exe, must restart Windows; also Print Preview heading text overwritten
Categories
(Core :: Printing: Output, defect)
Tracking
()
RESOLVED
WORKSFORME
People
(Reporter: raych, Unassigned)
References
()
Details
(Keywords: crash)
User-Agent: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.4) Gecko/20030529 Build Identifier: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.4) Gecko/20030529 I guess this is another page not written to some purist standard, but Netscape 4.79 handles it fine. However, IE 6.0 won't print it either, although it does display the Print Preview correctly. If you try to print this page (either from the printer icon or from the 'File' menu) clicking OK on the printer setup window in the process, in my case the printer being the HP 932C (most recent driver) -- thereafter, Moz's horizontal-bar progress indicator goes only to 30% (in one case 40%) and stops. A CTL-ALT-DEL shows the spool32.exe file as not responding and Windows must be restarted in order to get my computer unfrozen. (The printing problem occurs whether I set my printer to do single-sided printing or double.) If you look at a preview of your print instead of trying to print it, you see the FindLaw heading, on the page to be printed, as having its text containing overwritten characters. The body text is OK. While it's true that IE can't print this page either, still Netscape 4.79 prints it normally; and I thought Moz was supposed to do essentially everything Netscape could do and more. A Web browser, that coughs or totally chokes on so many Web pages that Netscape 4.79 can handle properly, is just no damn good as a general-purpose browser; it is only a curiosity of some self-styled standards purists. Reproducible: Always Steps to Reproduce: 1. Display the Web page of the above URL. 2. Try either to preview a print of it or to actually print it. 3. See overwritten text in the heading of this page in its print preview -- or, whether or not previewed beforehand, or whether attempting printing from either the printer icon or the 'Print' item in the 'File' menue, observe that Moz' progress indicator stops spooling at 30% and freezes, requiring Windows to be restarted in order to run anything. Actual Results: See "Details". Expected Results: Either properly displayed a preview of the page to be printer, in the case of viewing such preview, or finished spooling the page to my printer and then properly printing it. No crash display.
Comment 1•20 years ago
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Win98se, Mozilla/5.0 (Windows; U; Win98; en-US; rv:) Gecko/20040309 My Epson printer is currently possessed by the devil, so I can't actually print anything out. I was able to do a 'print to file' of this page in both Mozilla and IE without a problem. The progress bar made it to 100%. The file that was generated was 14-17mb, which makes me think that maybe it is this large size that is giving your system problems. Try doing a print to file of this page (in the Print dialog box, there's a checkbox for this), or try printing out comparably large webpages. I was able to see the overlapping in the title during print preview, but I think that is an unrelated issue. BTW, please only include information in your bug reports directly related to reproducing or solving the bug in question; there are plenty of newsgroups for ranting ;)
Comment 2•20 years ago
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No reply. marking WFM just like all the other crashes that only occur with your system. Reopen if you have new info to add.
Severity: normal → critical
Status: UNCONFIRMED → RESOLVED
Closed: 20 years ago
Keywords: crash
Resolution: --- → WORKSFORME
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Description
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