Closed Bug 211140 Opened 21 years ago Closed 20 years ago

Buy.com: logging in opens tabs and forces multiple attempts to log in

Categories

(Firefox :: General, defect)

Product:
Firefox
Component:
General
Platform:
x86
Linux
Type:
defect
Priority:
Not set
Severity:
major

Tracking

()

Status:
RESOLVED WORKSFORME

People

(Reporter: don, Assigned: bugzilla)

References

(
URL
)

Details

(Whiteboard: needs to reproduce on Linux) 

User-Agent:       Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.4b) Gecko/20030616 Mozilla Firebird/0.6
Build Identifier: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.4b) Gecko/20030616 Mozilla Firebird/0.6

When I want to peruse my buy.com login, I go to their site and try to login. 
After I enter my login info and submit it, a new Untitled tab opens and does
nothing.  I go back to the original tab, where my info is gone.  I enter it
again and a new Untitled tab is opened.  This time however the original tab is
now logged in and I'm at the profile screen as expected.  This only works when
the login is valid.  I've tested with bunk login info and it doesn't open new tabs.

Reproducible: Always

Steps to Reproduce:
1. Go to http://buy.com
2. Click on the "my account" button in the upper-right
3. Attempt to log-in (requires existing buy.com login)

Actual Results:  
New tab opened up with nothing.  Went back to original tab and tried to log in
again.  After that a third tab opened and the original tab was then logged in to
buy.com.

Expected Results:  
Just log in right away and not open tabs for no reason.
This works for me using Mozilla/5.0 (Windows; U; WinNT4.0; en-US; rv:1.5a)
Gecko/20030630 Mozilla Firebird/0.6

I remember some weird problems where pages opened in a new tab on Linux, but I
think they dealed with the URL bar...

Nevertheless did you already tried with a vanilla profile or is an old one? If
so, try creating a new profile by calling Moz.Firebird with option "-p" just to
make sure problem is not caused by some extensions or a corrupt environment.
I moved my .phoenix folder to _phoenix_old and tried again.  Same exact behavior
as before.  As my initial report states, I'm using Firebird 0.6 on Linux.
Don, I knew you're using Linux! :o) But it's necessary to know, if this is a
platform / OS independent issue or not.

My question concerning a new profile was just because you didn't mention that
you already tried with a fresh profile - if you'd go through bugzilla and search
for bugs resolved as "WFM" and check the large number of bugs just caused by
corrupt profiles you'd probably get an idea on why I've asked you to create a
new one - though it didn't help you in this case... :)

=> adding keywords & waiting for someone with Linux to confirm this...

btw: do you see this also using latest SeaMonkey?
Keywords: qawanted
Whiteboard: needs to reproduce on Linux
Marking worksforme, no response from bug reporter, no confirmation or duplicates
found.
Status: UNCONFIRMED → RESOLVED
Closed: 21 years ago
Resolution: --- → WORKSFORME
Sorry if you thought I was away.

Anyway I just confirmed this bug still exists with mozilla-firebird-0.6.1.  This
is on both my home and work desktop machines.  Both run Gentoo linux.
Status: RESOLVED → UNCONFIRMED
Resolution: WORKSFORME → ---
I can have some of my co-workers (also gentoo linux users) to confirm this if
they use mozilla firebird.  I'll report back in tomorrow.
I can confirm that this is happening in Firebird 0.6.1 (Mozilla/5.0 (X11; U;
Linux i686; en-US; rv:1.5a) Gecko/20030804 Mozilla Firebird/0.6.1), compiled
from source.

Don't know if this matters, but here are the flags specified with configure
(compiled w/ gcc 3.2.3):
--disable-composer \
      --with-x \
      --with-system-jpeg \
      --with-system-zlib \
      --with-system-png \
      --with-system-mng \
      --disable-mailnews \
      --disable-calendar \
      --disable-pedantic \
      --disable-svg \
      --enable-mathml \
      --without-system-nspr \
      --enable-nspr-autoconf \
      --enable-xsl \
      --enable-crypto \
      --enable-xinerama=no \
      --with-java-supplement \
      --with-pthreads \
      --with-default-mozilla-five-home=/usr/lib/MozillaFirebird \
      --with-user-appdir=.phoenix \
      --disable-jsd \
      --disable-accessibility \
      --disable-tests \
      --disable-debug \
      --disable-dtd-debug \
      --disable-logging \
      --enable-reorder \
      --enable-strip \
      --enable-strip-libs \
      --enable-cpp-rtti \
      --enable-xterm-updates \
      --enable-optimize=-O2 \
      --disable-ldap \
      --disable-toolkit-qt \
      --disable-toolkit-xlib \
      --enable-extensions=default,-inspector,-irc,-venkman,-content-packs,-help \
      --enable-toolkit-gtk \
      --enable-default-toolkit=gtk \
      --disable-toolkit-gtk2 \
      --enable-xft --disable-freetype2
Actually, I just found out about about:buildconfig, so here's a more "official"
config:

Build platform
target
i686-pc-linux-gnu

Build tools
Compiler 	Version 	Compiler flags
gcc 	gcc version 3.2.3 20030422 (Gentoo Linux 1.4 3.2.3-r1, propolice) 	-Wall -W
-Wno-unused -Wpointer-arith -Wcast-align -Wno-long-long -march=pentium3 -O3
-pipe -Wno-return-type -w -Wno-return-type -w -Wno-return-type -w -s
-fforce-addr -pthread -pipe
g++ 	gcc version 3.2.3 20030422 (Gentoo Linux 1.4 3.2.3-r1, propolice) 	-frtti
-fno-handle-exceptions -Wall -Wconversion -Wpointer-arith -Wcast-align
-Woverloaded-virtual -Wsynth -Wno-ctor-dtor-privacy -Wno-long-long -O2
-mcpu=i686 -pipe -Wno-return-type -w -Wno-return-type -w -Wno-return-type -w -s
-fforce-addr -fshort-wchar -pthread -pipe -I/usr/X11R6/include

Configure arguments
--prefix=/usr --host=i686-pc-linux-gnu --mandir=/usr/share/man
--infodir=/usr/share/info --datadir=/usr/share --sysconfdir=/etc
--localstatedir=/var/lib --disable-composer --with-x --with-system-jpeg
--with-system-zlib --with-system-png --with-system-mng --disable-mailnews
--disable-calendar --disable-pedantic --disable-svg --enable-mathml
--without-system-nspr --enable-nspr-autoconf --enable-xsl --enable-crypto
--enable-xinerama=no --with-java-supplement --with-pthreads
--with-default-mozilla-five-home=/usr/lib/MozillaFirebird
--with-user-appdir=.phoenix --disable-jsd --disable-accessibility
--disable-tests --disable-debug --disable-dtd-debug --disable-logging
--enable-reorder --enable-strip --enable-strip-libs --enable-cpp-rtti
--enable-xterm-updates --enable-optimize=-O2 --disable-ldap --disable-toolkit-qt
--disable-toolkit-xlib
--enable-extensions=default,-inspector,-irc,-venkman,-content-packs,-help
--enable-toolkit-gtk --enable-default-toolkit=gtk --disable-toolkit-gtk2
--enable-xft --disable-freetype2 --enable-old-abi-compat-wrappers
Ah cool.  Here is my about:buildconfig

Build platform
target
i686-pc-linux-gnu

Build tools
Compiler 	Version 	Compiler flags
gcc 	gcc version 3.2.3 20030422 (Gentoo Linux 1.4 3.2.3-r2, propolice) 	-Wall -W
-Wno-unused -Wpointer-arith -Wcast-align -Wno-long-long -march=pentium3 -O3
-pipe -Wno-return-type -w -Wno-return-type -w -Wno-return-type -w -s
-fforce-addr -pthread -pipe
g++ 	gcc version 3.2.3 20030422 (Gentoo Linux 1.4 3.2.3-r2, propolice) 	-frtti
-fno-handle-exceptions -Wall -Wconversion -Wpointer-arith -Wcast-align
-Woverloaded-virtual -Wsynth -Wno-ctor-dtor-privacy -Wno-long-long
-march=pentium3 -O3 -pipe -Wno-return-type -w -Wno-return-type -w
-Wno-return-type -w -s -fforce-addr -fshort-wchar -pthread -pipe
-I/usr/X11R6/include

Configure arguments
--prefix=/usr --host=i686-pc-linux-gnu --mandir=/usr/share/man
--infodir=/usr/share/info --datadir=/usr/share --sysconfdir=/etc
--localstatedir=/var/lib --disable-composer --with-x --with-system-jpeg
--with-system-zlib --with-system-png --with-system-mng --disable-mailnews
--disable-calendar --disable-pedantic --disable-svg --enable-mathml
--without-system-nspr --enable-nspr-autoconf --enable-xsl --enable-crypto
--enable-xinerama=no --with-java-supplement --with-pthreads
--with-default-mozilla-five-home=/usr/lib/MozillaFirebird
--with-user-appdir=.phoenix --disable-jsd --disable-accessibility
--disable-tests --disable-debug --disable-dtd-debug --disable-logging
--enable-reorder --enable-strip --enable-strip-libs --enable-cpp-rtti
--enable-xterm-updates --enable-optimize=-O2 --disable-ldap --disable-toolkit-qt
--disable-toolkit-xlib
--enable-extensions=default,-inspector,-irc,-venkman,-content-packs,-help
--enable-toolkit-gtk --enable-default-toolkit=gtk --disable-toolkit-gtk2
--enable-xft --disable-freetype2 --enable-old-abi-compat-wrappers 
Ok, more than one person is seeing this -> NEW
Status: UNCONFIRMED → NEW
Ever confirmed: true
QA Contact: asa
This is still happening in 0.7, which I would expect since you didn't say it was
fixed.  ;)

Anyway just some more case studies.  The behavior described in the original
comment is when attempting to login on a single window with no tabs.

HOWEVER, if I open a second tab in a window (let's say the first tab is on
slashdot or something) and use that to log in, then a third blank tab will be
opened, but the second tab will log in right away.

Now if I have two tabs already open (let's say google news and slashdot) and go
to buy.com on the third tab and login, it opens a fourth tab (blank) and logs in
right away on the third tab, so it is the same as the second tab scenario in
that it opens one new tab and logs in right away.
question on this: if you try in mozilla, can you find out what link is getting
called?  specifically looking for | characters, which break URLs in Firebird due
to how we handle multiple homepages...
QA Contact: mconnor
I have been seeing this for a long while now but just got around to looking to
see if there was a bug filed since I am still seeing it in Firefox 0.8.

And I am seeing this on Win2000 by the way so OS needs to be moved to All.

There is a way to get the page to work "right" and "wrong" depending on how you
_submit_ the page.  For both ways, go to the login page
(https://secure.buy.com/corp/support/login.asp).  Enter any email address and
password string (if you use real account info you will be logged in, fake info
will bring up a "no account info found" but both will show the results).

Now, to get the new tab "wrong" action, hit enter in the password field.

If you want the "right" action, do not hit enter and click on the Login button.

For some reason these two ways to submit the form get treated differently.
I can duplicate David Evola's results.  Clicking the "Login" button evokes
desired behavior.  Hitting "return" opens new tab, while original tab is still
not logged in.  Nutters.
Forgot to note that this is with Mozilla Firefox 0.8.0 on linux (gentoo).
Is this bug still holding on for dear life on 0.9.1?
Flags: blocking-aviary1.0?
Keywords: qawanted
It looks like the page is behaving correctly now for me.  
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7) Gecko/20040626 Firefox/0.9.1

Can someone else try as well?
Yes!  I confirm that this is now working in firefox 0.9.1 as should be with just
the one tab/window.

I'm resolving FIXED.  Hope I'm not over-stepping my bounds.
Status: NEW → RESOLVED
Closed: 21 years ago → 20 years ago
Resolution: --- → FIXED
Status: RESOLVED → REOPENED
Resolution: FIXED → ---
Status: REOPENED → RESOLVED
Closed: 20 years ago → 20 years ago
Resolution: --- → WORKSFORME
Flags: blocking-aviary1.0?
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