Closed
Bug 211484
Opened 21 years ago
Closed 21 years ago
Crashes on install unless installed w/o plugins or xpi's
Categories
(Core :: XPCOM, defect)
Tracking
()
RESOLVED
INVALID
People
(Reporter: rschwartz, Assigned: dougt)
Details
User-Agent: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.4) Gecko/20030624 Build Identifier: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.4) Gecko/20030624 See 211363. I uninstalled 1.3.1 and Java 1.4.1. I renamed the old mozilla directory to "Lizard" (it still had old plugins, icons and spellcheck xpi). I backed-up my profile. I installed Java 1.4.2. Rebooted. Installed Moz 1.4 to a new directory. It worked. I copied old plugins and icons to the new directory. It still worked. I downloaded new xpi for spellcheck. Reproducible: Always Steps to Reproduce: 1.uninstall 1.3.1 2.rename old directory 3.Install 1.4 to a new directory. Actual Results: worked Expected Results: should have worked in old directory after uninstall of 1.3.1. I have installed every version since 0.9.4, this is the first time that I had to install to a new directory instead of a cleaned out old directory with my plugins and icons. Please reword the New Issues note as follows: http://www.mozilla.org/releases/mozilla1.4/README.html#new-issues If you are experiencing crashes on startup in xpcom.dll it is very likely that there is an incompatibility with your old plug-ins or xpi's. To work around this problem, uninstall your previous version of Mozilla, and rename or completely delete the Mozilla install directory before performing the new install. You will not lose your profile data (such as bookmarks, preferences and cookies) but any third party extensions and plugins may be lost, unless they are copied or backed-up. After installation of Mozilla 1.4 you may copy your old plugins to your new plugin directories. NOTE: do not use your old Java plug-ins unless you previously installed Java 1.4.2, see above. replaces #211363 Almost identical to #211353 diff is that he was using XP. Also #205277 but that was in 1.4 beta Bug 211458 has been marked as a duplicate of this bug. http://www.mozilla.org/releases/mozilla1.4/README.html#new-issues * If you are experiencing crashes on startup in xpcom.dll it is very likely that there is an incompatibility with some third-party extension. To work around this problem, uninstall your previous version of Mozilla, and completely delete the Mozilla install directory before performing the new install. You will not lose your profile data (such as bookmarks, preferences and cookies) but any third party extensions and plugins may be lost. The following threads from mozilla news should be reviewed: http://groups.google.com/groups?threadm=3F025523.7020102%40tired.of.hotmail.spam.com&prev=/groups%3Fhl%3Den%26lr%3Dlang_en%26ie%3DUTF-8%26safe%3Doff%26group%3Dnetscape.public.mozilla.browser http://groups.google.com/groups?threadm=1gsEa.9843%248l.638006%40news2.telusplanet.net&prev=/groups%3Fhl%3Den%26lr%3Dlang_en%26ie%3DUTF-8%26safe%3Doff%26group%3Dnetscape.public.mozilla.crash-data http://groups.google.com/groups?threadm=bd80i7%248nu1%40ripley.netscape.com&prev=/groups%3Fhl%3Den%26lr%3Dlang_en%26ie%3DUTF-8%26safe%3Doff%26group%3Dnetscape.public.mozilla.crash-data http://groups.google.com/groups?threadm=69809db8.0306300031.6ddf51cf%40posting.google.com&prev=/groups%3Fhl%3Den%26lr%3Dlang_en%26ie%3DUTF-8%26safe%3Doff%26group%3Dnetscape.public.mozilla.crash-data http://groups.google.com/groups?dq=&hl=en&lr=lang_en&ie=UTF-8&group=netscape.public.mozilla.crash-data&safe=off&selm=126ee2c2.0307010854.95f60f0%40posting.google.com http://groups.google.com/groups?threadm=bdt56b%24voivv%243%40ID-106624.news.dfncis.de&prev=/groups%3Fhl%3Den%26lr%3Dlang_en%26ie%3DUTF-8%26safe%3Doff%26group%3Dnetscape.public.mozilla.qa.general
Comment 1•21 years ago
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Do you installed in a directory with an old build (old build with installed spellchecker in that directory) ? That would make this bug invalid because it's the spellchecker addon and the Mozilla uninstaller doesn't delete the spellchecker. Also note that Mozilla now stores some Data in a different directory (GRE) if you use the installer. A working plugin doesn't make a new build crashing and this would be a valid plugin bug. (addon!=plugin) bug 20577 is opened in the 1.4b timeframe but still valid (it's still open).
Reporter | ||
Comment 2•21 years ago
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Matti (Matthias "hating marquee" Versen) wrote: >Do you installed in a directory with an old build (old build with installed >spellchecker in that directory)? Robert Schwartz replied: AMD Duron 850 256 MB Win98SE. I have installed and used each Mozilla version since 0.9.4. I was running 1.3.1. On 7/1/03 I uninstalled 1.3.1. using the Windows Control Panel Add/Remove applet & cleaned out the old directory (as I had done with installations of versions from 0.9.5 through 1.3.1), but I did not delete my old plugins, icons or spellchecker. I installed 1.4. It would not start and gave me an XPCOM.DLL error. I uninstalled 1.4 using the Windows Control Panel Add/Remove applet rebooted, re-installed it in the old directory with the same result and did it one more time -- no joy. I uninstalled 1.4 and installed 1.3.1. On 7/2/03 I researched the newsgroup archive on Google and re-read the New Issues Notes. I uninstalled 1.3.1 and Java 1.4.1. using the Windows Control Panel Add/Remove applet I renamed the old mozilla directory to "Lizard" (it still had the old plugins, icons and spellcheck xpi). I backed-up my profile. I installed Java 1.4.2. and Rebooted. I installed Moz 1.4 to a new directory. It worked. I copied NPJava11.dll, NPJava12.dll, NPJava13.dll, NPJava14.dll, NPJava32.dll, NPJPI142.dll, NPOJI610.dll from the Java 1.4.2 directory "C:\Program Files\Java\j2re1.4.2\bin" to the new plugin directory "C:\Program Files\Mozilla\plugins" I then copied the old plugins and icons to the new directory. It still worked. I downloaded a new xpi from mozdev.org for spellcheck. It still worked. Sigh! Matti (Matthias "hating marquee" Versen) wrote: >That would make this bug invalid because it's the spellchecker addon and the >Mozilla uninstaller doesn't delete the spellchecker. Robert Schwartz replied: The bug is: "Crashes on install unless installed w/o plugins or xpi's" I do not know whether the plugins, the icons or the spellchecker caused the crash. I do know that the first 3 times I installed 1.4, I installed it the same way that I installed 0.9.5,0.9.6,0.9.7,0.9.8,0.9.9,1.0,1.1,1.2.1, and 1.3.1 and I never had a problem with any of those installations like this one. This is a bug. It is not a big ugly wasp but it is an annoying housefly. Matti (Matthias "hating marquee" Versen) wrote: >A working plugin doesn't make a new build crashing and this would be a valid >plugin bug. (addon!=plugin) Robert Schwartz replied: Again, I do not know whether the plugins, the icons or the spellchecker or some combination of 2 or more or all 3 caused the crash. I do know that the same installation procedure worked for previous versions. Matti (Matthias "hating marquee" Versen) wrote: >bug 20577 is opened in the 1.4b timeframe but still valid (it's still open). Robert Schwartz replied: Yeah but this one is fully described. -------------------------------------- Final note: I revised my suggested wording of the New Issues Note Please reword the New Issues note as follows: http://www.mozilla.org/releases/mozilla1.4/README.html#new-issues Windows users: If you upgrade from a previous version of Mozilla and Version 1.4 crashes on startup with an error message indicating a problem in xpcom.dll, it is most likely that the crash was caused by an incompatibility between 1.4 and your old plug-ins or xpi's. To avoid this problem or to work around it if it has occured, uninstall your installed version of Mozilla using the Windows Add/Remove facility or MozillaUninstall.exe. Then rename or completely delete the directory the old Mozilla was installed in. Finally, install version 1.4 in a new empty directory. NOTE: You will not lose your mail, news or profile data (such as bookmarks, preferences and cookies) but plug-ins and xpi's may be lost, unless they are saved in a renamed directory or copied or backed-up to a new directory. After installation of Mozilla 1.4 you may copy your old plugins to your new plugin directories, but do not use your old Java plug-ins unless you previously installed Java 1.4.2, see above.
Comment 3•21 years ago
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>but I did not delete my old plugins, icons or spellchecker.
^^^^^^^^^^^^^
->invalid
Status: UNCONFIRMED → RESOLVED
Closed: 21 years ago
Resolution: --- → INVALID
Reporter | ||
Comment 4•21 years ago
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Rubish. its a bug
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Description
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