Closed
Bug 216213
Opened 21 years ago
Closed 20 years ago
Only the first page of a popup window gets printed.
Categories
(Core :: Printing: Output, defect)
Tracking
()
RESOLVED
DUPLICATE
of bug 178554
People
(Reporter: dafydd, Unassigned)
References
()
Details
Attachments
(7 files)
User-Agent: Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.5b) Gecko/20030814 Build Identifier: Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.5b) Gecko/20030814 Starting the CSAA home page, I tried to start an "Internet TripTik," as seen in the second column. When I started I ran into issues that may have been related to Bug 101190, but upgrading to 1.5b/20030814 appears to have solved that. Now, with popup blocker on and www.csaa.com set as an Allowed Site, I can get to the popup window fine. The problem comes up when I finish building the TripTik and try to print it. When I get the print window and click on "OK," I will get a progress bar window as normal. I'll get the message "Printing page 1" and one page worth of blue progress in the progress bar. Then the progress bar window will go away. Only the first page will print. I've tried this with standard printing and printing 2 pages per sheet for no change. Reproducible: Always Steps to Reproduce: 1. Go to http://www.csaa.com/home/ 2. Select "Internet TripTik" from the "Travel" column. 3. Log in with your membership information, or get a test login from AAA. (See below.) 4. Get the Internet TripTik popup window. 5. Choose and enter starting and ending locations. (Los Angeles, CA, to Chicago, IL, will work.) 6. Select "Create a TripTik of my trip" and let it run. 7. When the directions come up, click on "Print" at the top right. 8. Click on "Create Print Version." Get a second popup window with the printable version of the directions. 9. File -> Print 10. Note the progress bar as described above, and note that only page 1 prints. Actual Results: I got page 1 only. Expected Results: I should have got upwards of 15 pages. Jennifer, 800-228-6339 x3189, support@aaaemail.com, was helping me work through the blocked popup windows. She's not aware of this problem, but may be willing to provide a test login to allow Mozilla folks to test this printing weirdness. I'm not sure if I should rate this as "Normal" or "Major." Printing is a major feature, but this seems to be a "Normal" level corner of the printing functionality...
Comment 1•21 years ago
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Related to bug 223978?
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Comment 2•21 years ago
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This is still showing up in Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.6b) Gecko/20031126
Comment 3•21 years ago
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David, can you attach the relevant page in this bug report (use the "Create a New Attachment" link)? Just make sure you don't include any private information. BTW, how many pages do you see in the print preview?
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Comment 4•20 years ago
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Comment 5•20 years ago
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Comment 6•20 years ago
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Comment 7•20 years ago
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Comment 8•20 years ago
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Comment 9•20 years ago
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Comment 10•20 years ago
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I'm now at Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.7b) Gecko/20040330 and still seeing this. I'm sorry this took so long to do. I hope this gives you a good visual idea of what I'm seeing. What log files/process files (?) can I get that would help?
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Comment 11•20 years ago
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Whoops, sorry. Print preview also only gets the first page.
Comment 12•20 years ago
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David, can you please attach the source code of the printable version (or the actual html page itself). That might tell us if the problem is connected with the code or not.
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Comment 13•20 years ago
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Feh. The printable pop-up window is a frame. Do the debug features having something that will let me get you the individual frame elements? +++ <HTML> <HEAD> <META HTTP-EQUIV="Cache-Control" CONTENT="no-cache"> <META HTTP-EQUIV="pragma" CONTENT="no-cache"> <TITLE>AAA Internet TripTik</TITLE> </HEAD> <FRAMESET ROWS="40,*" BORDER=0> <FRAME NAME="MSG" SRC="/itt/docs/printMsg.html" MARGINHEIGHT="5" MARGINWIDTH="1" NORESIZE> </FRAME> <FRAME NAME="ITS_PRINT" SRC="/itt/docs/marketing/travelmoney.html" MARGINHEIGHT="1" MARGIN WIDTH="1" NORESIZE> </FRAME> <NOFRAMES> <BODY> </BODY> </NOFRAMES> </FRAMESET> </HTML> +++ Page info gets me information on links and such, which I can pass on if you think it's useful. I just need a hint on how to get the indvidual frame elements.
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Comment 14•20 years ago
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And, just to make things more annoying, the frame elements are "Please wait while loading..." and an add for AAA Traveler's Checks. Those two elements show up in a new pop-up once the "Go" command is given to create a printable page. During the actual appearance the MSG frame switches to a "Ready to Print" message and a Close Window area. The ITS_PRINT frame holds the actual map. That's what it looks like, at least. Does a method exist for me to log the incoming html stream?
Comment 15•20 years ago
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(In reply to comment #13) > Feh. The printable pop-up window is a frame. Do the debug features having > something that will let me get you the individual frame elements? Right-click and "This Frame" --> View Frame Source"?
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Comment 16•20 years ago
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(In reply to comment #15) > (In reply to comment #13) > > Feh. The printable pop-up window is a frame. Do the debug features having > > something that will let me get you the individual frame elements? > > Right-click and "This Frame" --> View Frame Source"? Oh, that's too easy... :-p File to follow...
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Comment 17•20 years ago
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Comment 18•20 years ago
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One page of this gets me to line 10 in the directions. The last text on the page includes content, route practicability or efficiency. User assumes<BR> on the left and <TR><TD VALIGN=TOP ALIGN=RIGHT><FONT FACE="ARIAL" SIZE=2><B>10.</TD><TD><FONT FACE="ARIAL" SIZE=2><B>Turn RIGHT onto I-80-BL. Drive for 0.5 miles.</TD></TR> on the right. I did see <P STYLE="page-break-before:always"> further down, but I can't immediately tell if that's related.
Comment 19•20 years ago
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*** This bug has been marked as a duplicate of 178554 ***
Status: UNCONFIRMED → RESOLVED
Closed: 20 years ago
Resolution: --- → DUPLICATE
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Description
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