232823 - Lost Mail when using Junk Mail Control with IMAP

Status: RESOLVED EXPIRED

(MailNews Core :: Networking, defect)

Description

[Johan Parin]

User-Agent:       
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.6) Gecko/20040113

I haven't actually verified that this problem is directly related to Junk Mail Control or IMAP. That is just an assumption at this point, since that is my setup.

My Junk Mail Control setttings for my IMAP account is:

x Enable JMC
x Do no mark messages as junk if sender is in Personal Address Book
x Move incoming messages determined to be junk mail to Junk on Local Folders
x When I manually mark messages as Junk: Move them to the Junk folder

I have also seen the problem while I did not have "Move incoming..." ticked.

The settings for the Local Folders are the same except that "Move incoming..."
is not ticked.

On the IMAP server I filter messages into IMAP folders, one of which is my primary source for email (this is not the IMAP "Inbox"). It's for this folder I have noticed the problem, but it could well exist for all the IMAP folders. This folder is called "newmail".

During the last 2 weeks or so I have notcied at least 5 times that messages are disappearing. I have noticed this several ways:

1. When selecting the newmail folder, I briefly see the summary listing. Then all the messages from the summary disappear. On the IMAP server, the folders are stored in refular mbox files. I have then been able to read those and see those messages which I could briefly see in the summary. When doing a "Compact Folder" in mozilla, the messages would disappear from the mbox file on the server. In one instance when the summary listing disappeared I noticed a message about "lost contact with IMAP server" or something to that effect.

2. I have now taken steps to copy all incoming mail on the server side to a folder not visible to Mozilla, in addition to storing them in "newmail". I have been able to see in this folder messages that are are neither in "newmail" nor present in the local folders (including "Junk"). 

I also have message filters enabled for the IMAP account. They all filter messages into local folders.

I have seen this problem both with 1.6b and 1.6 which I'm using now.



Reproducible: Didn't try
Steps to Reproduce:
1.
2.
3.

Comment 1

[Peter Lairo]

(OT) Why is your text (comment 0) overflowing the browser window on the right
side? It makes your bug report very difficult to read (I chose not to read it at
all).

Comment 2

[Johan Parin]

(In reply to comment #1)
> (OT) Why is your text (comment 0) overflowing the browser window on the right
> side? It makes your bug report very difficult to read

When you enter a bug report it appears that the text you enter is automatically
word wrapped. Apparantly it is not. I have found no way to edit the message
either.

Comment 3

[bob parker]

(In reply to comment #2)
> (In reply to comment #1)
> > (OT) Why is your text (comment 0) overflowing the browser window on the right
> > side? It makes your bug report very difficult to read
> > When you enter a bug report it appears that the text you enter is
automatically word wrapped. Apparantly it is not. I have found no way to edit
the message either.
> 
User-Agent:      
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1;
en-US; rv:1.6) Gecko/20040113

I haven't actually verified that this problem is directly
related to Junk Mail Control or IMAP. That is just an
assumption at this point, since that is my setup.

My Junk Mail Control setttings for my IMAP account is:

x Enable JMC
x Do no mark messages as junk if sender is in Personal Address
Book
x Move incoming messages determined to be junk mail to Junk on
Local Folders
x When I manually mark messages as Junk: Move them to the Junk
folder

I have also seen the problem while I did not have "Move
incoming..." ticked.

The settings for the Local Folders are the same except that
"Move incoming..."
is not ticked.

On the IMAP server I filter messages into IMAP folders,
one of which is my primary source for email (this is not
the IMAP "Inbox"). It's for this folder I have noticed
the problem, but it could well exist for all the IMAP
folders. This folder is called "newmail".

During the last 2 weeks or so I have notcied at least 5
times that messages are disappearing. I have noticed this
several ways:

1. When selecting the newmail folder, I briefly see the
summary listing. Then all the messages from the summary
disappear. On the IMAP server, the folders are stored in
refular mbox files. I have then been able to read those
and see those messages which I could briefly see in the
summary. When doing a "Compact Folder" in mozilla, the
messages would disappear from the mbox file on the
server. In one instance when the summary listing
disappeared I noticed a message about "lost contact with
IMAP server" or something to that effect.

2. I have now taken steps to copy all incoming mail on
the server side to a folder not visible to Mozilla, in
addition to storing them in "newmail". I have been able
to see in this folder messages that are are neither in
"newmail" nor present in the local folders (including
"Junk").

I also have message filters enabled for the IMAP account.
They all filter messages into local folders.

I have seen this problem both with 1.6b and 1.6 which I'm
using now.



Reproducible: Didn't try
Steps to Reproduce:
1.
2.
3.

Comment 4

[Aron Vrtala]

We here in Vienna have the same kind of problems.
It typically comes with the need for a permanent station
filtering spam in mozilla (here 1.4.x) and concurrent access
to mailbox via other process/thread/system. We use unix type
imap access on a variety of linux or tru64 hosts.

Typically people won't loose mail, but removed mails will
"show up" again, as unread. In behind "kiss of death" is
done to that imapd comming late.

I postulate there is a concurrency problem with imap handling
by mozilla, since shared access of mailboxes otherwise won't
create problems. We don't use ~/mbox and we don't access using
pop3.

Truly yours, Aron
Vienna Univ. Computer Center

Comment 5

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
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Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 6

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.