239887 - no helper app == useless error message && no way to select an app

Status: RESOLVED EXPIRED

(MailNews Core :: Attachments, enhancement)

Description

[Chris Webster]

User-Agent:       Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.6) Gecko/20040113
Build Identifier: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.6) Gecko/20040113

This is more a change request than a bug and I'm probably submitting it to the
wrong place.....

A .doc arrived today an I clicked on the attachment, error says "Could not open,
helper app does not exist.  Change preferences."

Well, I've been opening .docs with ooffice without problem until today.  I don't
know whether this is an incorrectly identified .doc and it's looking for some
other app or what.

#1) It would be nice for trouble shooting on my end if the error included the
app path/name and maybe what type it thought the attachment was.

#2) for productivity purposes it would then also be nice so that I can move on
that the user were given the option to select the same or different app.  Or
maybe even just add option to the "right-click" on attachment (e.g. "Open with...")


Reproducible: Always
Steps to Reproduce:
1.  Open attachment where helper app is not found.
2.
3.

Comment 1

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
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If it is not a problem any longer, you need take no action. If this bug is not
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Comment 2

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.