Closed
Bug 243148
Opened 20 years ago
Closed 19 years ago
unable to log into usaa.com with firefox, but mozilla/IE both work
Categories
(Firefox :: General, defect)
Tracking
()
RESOLVED
DUPLICATE
of bug 291052
People
(Reporter: quinlan, Assigned: bugzilla)
References
()
Details
User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.6) Gecko/20040506 Firefox/0.8 Build Identifier: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.6) Gecko/20040506 Firefox/0.8 When I fill in my correct USAA number and password on this page, then click on the "Log On" button, absolutely nothing happens. If I leave both fields blank, then clicking does work, but that obviously isn't too helpful if you're trying to log on. I tried Mozilla 0.6 instead of Firefox, then I'm able to log in just fine and clicking on the button works. I have JavaScript turned on and cookies allowed for the site. The Mozilla browser that works is: Mozilla 1.6, Copyright (c) 2003 mozilla.org, build 2004042607 Reproducible: Always Steps to Reproduce: 1. load http://www.usaa.com/ 2. page redirects to https://www.lc.usaa.com/inet/lcs_corp/Logon (or similar the name of the page changes occasionally) 3. fill in USAA member number and password 4. click on "Log On", nothing happens I expect if you try a random number and password, the same will happen. The USAA member number is typically 7 numbers (all digits) and my password is 6 letters (mixed numbers and lowercase letters). Actual Results: nothing happens Expected Results: successful login to site IE also works. I am using the password manager, but clearing the information and typing it in again does not change the result.
Reporter | ||
Updated•20 years ago
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Summary: when number and password entered, click on "Log On" button does nothing → unable to log into usaa.com with firefox, but mozilla/IE both work
Comment 1•20 years ago
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Works for me using Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8a) Gecko/20040510 Firefox/0.8.0+ Is there any errors in the javascript console?
Reporter | ||
Comment 2•20 years ago
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> Is there any errors in the javascript console?
No errors or warnings.
Reporter | ||
Comment 3•20 years ago
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Just a bit more information: when I say nothing happens, truly nothing happens. No page is loaded, the whatever-that-is in the upper right hand corner doesn't spin, the button is dead as a doornail.
Comment 4•20 years ago
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When attempting to connect to www.usaa.com using both Firefox .8 and .9, I get an error message from the site saying the page is unavailable. Mozilla, Netscape, IE, Konqueror work properly. After hitting the refresh button, the normal login screen appears. I can then login; however, randomly throughout the site, I am told that pages do not exist, and I am kicked out. In particular, links that should create a pop-up window, instead redirect the main window to an error screen. For example https://www.gc.usaa.com/inet/gas_corp/CpGlossary?Cond=browser&area=Investing&topic=brokerage&term=margin+account&ReferringUrl=https://www.im.usaa.com/inet/gas_imco/StaticPages#glossaryLink Should create a pop-up window. Instead I am redirected to a search screen, though the URL stays the same. https://www.gc.usaa.com/inet/gas_corp/CpGlossary?Cond=browser&area=Investing&topic=brokerage&term=margin+account&ReferringUrl=https://www.im.usaa.com/inet/gas_imco/StaticPages#glossaryLink When I enter search criteria, I am bounced out of the site with an error page: https://www.im.usaa.com/inet/gas_imco/StaticPages All of this works fine with other browers. There are no errors in the Java Script console. I am using .9 on Windows XP. I should be able to test .9 on Linux this weekend.
Comment 5•20 years ago
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this sounds like the famous submit button not working bug. Can't find the # anymore :-(
*** This bug has been marked as a duplicate of 291052 ***
Status: UNCONFIRMED → RESOLVED
Closed: 19 years ago
Resolution: --- → DUPLICATE
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Description
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