247418 - Thunderbird does not load remote images

Status: RESOLVED WORKSFORME

(Thunderbird :: Mail Window Front End, defect)

Description

[mark5miller]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7) Gecko/20040608
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7) Gecko/20040608

The Thunderbird 0.7 release does not load email remote images. 

Before installing 0.7 I uninstalled 0.6 and deleted the Thunderbird directory in
the Application Data directory. After installing Thunderbird 0.7 and using the
default profile created, I selected Get Mail. Remote images do not display
regardless of the "Block loading of remote images" setting under Options. An
image placeholder is all that appears.

Reproducible: Always
Steps to Reproduce:
1. Receive email with remote images
2. View email
3. Email contant pane shows image placeholders only.

Actual Results:  
Images are not displayed.

Expected Results:  
Displayed the remote images.

I did see similar bugs reported as resolved or unconfirmed, but was unable to
supply additional information. Most of these bugs referred to OSes other than XP.

Comment 1

[Bernard Alleysson]

I've had this bug too (clean 0.7 install and old 0.6 profile)
I tried everything, I noticed that the pref "don't load remote images" wouldn't
persist after restart. I tried changing it several times, I reinstalled my
profile, and now it works for me so I'm sure there's a problem but I cant' help
much.

Comment 2

[Bernard Alleysson]

ah now I remember that I was trying View messages (or junk) as simple HTML, so
maybe there's a problem with simple HTML & loading of remote images

Comment 3

[Mark B. Elrod]

*** Bug 250225 has been marked as a duplicate of this bug. ***

Comment 4

[Mark B. Elrod]

I think I figured out the issue. By default tbird does not display images when
it thinks the email is junk. It just so happens that all the email I was
receiving with images were marked as junk even if they were not. The fix is to
turn off "HTML Sanitization" in Junk mail filtering.

Comment 5

[mark5miller]

Some additional information. I'm running Sygate Personal Firewall. After
uninstallling and then reinstalling the firewall, remote images are displayed.
So, the problem (at least for me) occurs when updating Thunderbird w/ Sygate
(not sure if this happens with other firewalls) installed. Note: the problem
occurs even if the firewall is turned off. It must be completely uninstalled and
reinstalled after installing Thunderbird. These steps are not required for other
email clients     ; e.g., Mozilla, Outlook, Pegasus.

Comment 6

[Mike Cowperthwaite]

=>WFM per reporter's comment 5, and also comment 4.