267915 - Download is not functioning after software update

Status: RESOLVED WORKSFORME

(Toolkit :: Downloads API, defect)

Description

[Peter Rydén]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8a5) Gecko/20041101 Firefox/0.9.1+
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8a5) Gecko/20041101 Firefox/0.9.1+

I will describe the whole scenario:
I had a problem with some webpages with looking at some swedish letters (å, å,
ö) and I then decided to download the latest trunk
[http://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/latest-trunk/]. This
went well but the letters did not look right anyway (every inordinary letter was
replaced by a question mark - ?). I will make a special bug note about this
letter scenario.

Now to the place where everything with the download gets wrong: 
Maybe a day later I get a internal notification that the Firefox software needed
to be updated and the note says there are three parts that needs to be updated.
The first (which I also tell it to download) is something about "downloading
issues" and that it's a security risk to leave it as it is. I accept this part
and clicks OK (or whatever that button now said). Then the program says it is
downloading but no progress is watchable. Nothing happens, it just says
"downloading and installing" but the percentage bar doesn't change (stands at,
probably, before zero %). After a few hours I give up and cancels everything.
Right after this I decide to clear everything and restarts the computer. There
is from now not possible to download. 

The next time I go to the update via "Tools --> Options --> Advanced", only one
component is left to install according to the list (Something with pre-release
1.0) and when I accept that to be installed nothing happens. This time, I give
up after 30 minutes. 

I've tried to re-install the whole Firefox package but there has been small
success in geting a better response when downloading. 

Reproducible: Always
Steps to Reproduce:
1. Right click on a picture or a link, and choose to download/save, 
2. The appropriate square comes up and I choose where to put the file and with
what name, clinking then OK
3. Nothing after that happens and I assume that the download is complete.
4. When I go to the directory where I saved the file there is no such file there. 

Actual Results:  
Nothing was downloaded. :(

Expected Results:  
Everything should be downloaded!

Comment 1

[Peter Rydén]

Now I realise that I can't print from the Firefox browser. This must be related,
as I see it.

Comment 2

[Peter Rydén]

I have now (again) reinstalled the whole software, and it is now fully
functional. I'm not that sure, however, that I should be able to use the
automatic update function in Firefox. If you can fix that problem, I will dare
to move on. Otherwise, I hope it's enogh to just check for the latest trunk and
hope that will be enough. 

The bug isn't fixed, because it will most probably appear again. Therefore I
will not change this to "fixed". 

Comment 3

[Asa Dotzler [:asa]]

I cannot reproduce any download problems with Firefox after updating from 1.0 to
1.0.2