287039 - First printed page is blank

Status: RESOLVED EXPIRED

(Core :: Printing: Output, defect)

Description

[Pelham Gore]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.6) Gecko/20050225 Firefox/1.0.1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.6) Gecko/20050225 Firefox/1.0.1

When printing various web pages, e.g.
http://lbsu.ac.uk/caxton/studyskills/materials/learn-extra.htm and some bbc news
pages, the first page of a multi-page document is printed with all the headings
but is otherwise blank.  The main text of the document then commences on the
second page and is OK.  This can result in a single page document becoming a
two-page document, etc.

Reproducible: Didn't try

Steps to Reproduce:
1. Access URL
2. Click on 'Print' icon, (and normally choose double sided, although the
problem occurs on single sided too).
3. Click OK


Actual Results:  
Pages print quite happily but the first page, although showing the headings,
etc. (frame??) does not show the text that should be there.  The text then
starts on page 2.  I've tried 'clicking into' the text of the page or not doing
so but the blank page is printed either way.

Expected Results:  
Print as normal

Mostly MS software (XP, Office, etc.)

Assuming this isn't down to me being stupid (always possible!), this could be
costly to users.  If one page documents need two pages to print (single sided)
or two pagers become three pagers (double sided), the user wastes an extra sheet
of paper (and the printed document looks odd).  Increased costs mean lower take-up.

Comment 1

[Bill Gianopoulos [:WG9s]]

If this page is in fact in frames (I cannot access the URL you referenced) then
this is most likely a duplicate of bug 169132.  Try printing again and make sure
you select the radio button to print frames "As laid out on the screen" and
report back on this bug if that fixes the problem.

Comment 2

[Pelham Gore]

(In reply to comment #1)
> If this page is in fact in frames (I cannot access the URL you referenced) then
> this is most likely a duplicate of bug 169132.  Try printing again and make sure
> you select the radio button to print frames "As laid out on the screen" and
> report back on this bug if that fixes the problem.

Thanks for this.  I've tried what you suggest (it certainly looks likely to be
the answer) but when I Print, the relevant "Print Frames" section with its three
buttons is not 'live', i.e I cannot access it to choose my preference.  Again,
I'm probably missing something here so would welcome advice on how to make these
buttons live.  (Note: in my original posting, the URL I gave was wrong. It
should have started http://www.lsbu.ac.uk/  sorry about that

Comment 3

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
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you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
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If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

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Comment 4

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.