Closed Bug 313062 Opened 19 years ago Closed 6 years ago

Printing on HP Laserjet 8150 stops printer - Error 79.01FE

Categories

(Core :: Printing: Output, defect, P2)

Product:
Core
Component:
Printing: Output
Platform:
PowerPC
macOS
Type:
defect

Tracking

()

Status:
RESOLVED INCOMPLETE

People

(Reporter: ppsli, Unassigned)

References

(
URL
)

Details

(Keywords: regression)

Attachments

(1 file)

Patch to back out bug 295737
9.97 KB, patch
Details | Diff | Splinter Review 
User-Agent:       Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.8b5) Gecko/20051006 Firefox/1.4.1
Build Identifier: Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.8b5) Gecko/20051006 Firefox/1.4.1

FF 1.5 beta2
MacOS 10.3.9
HP Laserjet 8150 Series

Printing some Web pages (mainly with graphics) stops(crashes) the printer.
The printer shows 
Error
79.01FE  
and has to be restarted. (Kill reponsible print job before that!)

Examples
Clean keyboard etc hardware maintenance
http://www.sterpin.net/uk/dossiersuk.htm
http://www.sterpin.net/uk/2silentuk.htm
http://www.sterpin.net/uk/prokeyboarduk.htm
http://www.sterpin.net/uk/usbkeyboarduk.htm

http://java.about.com/od/beginningjava/a/beginjavatutor_p.htm
(not this page but at least the lessons from 3 onward )

The pages print fine in Safari 1.3.1 and MSIE

Some more:
FontExplorer X Help

http://spanish.about.com  :
About:  In the Mood: The Subjunctive Part 2,3 - Spanish Language
http://spanish.about.com/library/weekly/aa110899.htm

(Installing) PhpGedView - Online genealogy at its best

Silver ADSL:Home: Silverserver
Silver ADSL:Office: Silverserver

David Christensen - Putting Logic in its Place: Formal Constraints on Rational
Belief - Reviwed by William J. Talbott.University of Washington - Philosophical
Reviews -…

10/07/05 How much cooling and power is enough for my computer? Community
Newsletter: Q&A - CNET Forums


Reproducible: Always

Steps to Reproduce:
1.Open Web page
2.Print
3.

Actual Results:  
Printer comes to a halt with Error
79.01FE

(The print monitor hangs - one has to hold or delete the print-job such that it
does not stop the printer again after restarting it)

Usually no data are lost but you have to find the page you printed again (if you
remember what you did)


Expected Results:  
Print page. Printer undisturbed.

You never know when it prints correctly.
I have not switched back to FF 1.0.7 (which I used only for short time) and it
never happened in FF1.0.3

The error 79.01FE was reported as a HP defect in this series but was corrected
by a previous firmware update. It is not present with the other browsers or on
PCs (I am the only MacUser in the deparment of about 12 users)
Manual HP Laserjet 8150:
PRINTER ERROR
The printer detected an error. The numbers (xxxx) indicate the
specific type of error.
Turn the printer off, and then turn the printer on.
If the message appears only with a specific software application or
print job, simplify the job, or print from a different application. If the
message persists, contact the software vendor for assistance.
If the message is not related to a specific file or software
application, turn the printer off, disconnect the power cable and
reseat the formatter, EIO cards, or memory DIMMs. Reconnect the
power cable and turn the printer on.
If the message persists, contact HP Customer Care for assistance.

(All not too helpful)

Compare Firmware advice:

http://ftp.hp.com/pub/printers/software/lj8150lbreadmefw.txt
  Hewlett-Packard LaserJet 8150 Series Printers
	Firmware Update/Download Release/Installation Notes

...
Improvements provided with firmware revision 20020311 MB7.104.
...
* ----> The printer will generate a 79.01FE Service Error on 
	the control panel when printing Duotones EPS files.
...
* 	Some PDF files may generate 79.XXXX ("X" may represent 
	any hex number) service errors on the control panel of 
	the printer.

( see also
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bpm01340 

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=615599
 )
Version: unspecified → 1.5 Branch
Last comment should have started

Manual HP Laserjet 8150:

79.xxxx
PRINTER ERROR
The printer detected an error. The numbers (xxxx) indicate the
specific type of error.
reporter: could you verify that this happens using camino?
Assignee: nobody → printing
Component: General → Printing
Product: Firefox → Core
QA Contact: general
Version: 1.5 Branch → 1.8 Branch
I am not a user of Camino.
However I found an older version on my machine 0.8b+ (on a non-system-disk)
prints ok
http://www.sterpin.net/uk/usbkeyboarduk.htm

(I repeat: I never had problems on Firefox 1.0.3, 
 only after installing FF 1.5beta2
  I have not yet recovered printing page numbers and 
   URL of origin as headers/footers.
  Firefox also crashes occasionally /twice a month or so?/ or freezes.
  I have not yet tried re-installing FirefoxBeta. Wating for beta3)

Downloaded Camino 0.8.4   :
prints also everything
http://www.silverserver.at/produkte/internet/silveradsl/bestellungsilveradsl/nocache/
http://www.sterpin.net/uk/prokeyboarduk.htm

but it crashes repeatedly (including a version on the startup disk):

Oct 20 06:51:49 Sint... crashdump: Started writing crash report to:
/Users/.../Library/Logs/CrashReporter/Camino.crash.log

Oct 20 06:52:10 Sint... crashdump: Finished writing crash report to:
/Users/.../Library/Logs/CrashReporter/Camino.crash.log

Host Name:      Sint... .local
Date/Time:      2005-10-20 06:51:33 +0200
OS Version:     10.3.9 (Build 7W98)
Report Version: 2

Command: Camino
Path:    /Applications/Camino.app/Contents/MacOS/Camino
Version: 0.8.4 (0.8.4)
PID:     899
Thread:  0

Exception:  EXC_BAD_ACCESS (0x0001)
Codes:      KERN_PROTECTION_FAILURE (0x0002) at 0x00000020

Thread 0 Crashed:
0   org.mozilla.navigator          	0x004ac0b4
nsBlockFrame::SplitPlaceholder(nsIPresContext&, nsIFrame&) + 0x44
1   org.mozilla.navigator          	0x004abe94
nsBlockFrame::ReflowInlineFrame(nsBlockReflowState&, nsLineLayout&,
nsLineList_iterator, nsIFrame*, unsigned char*) + 0x234
2   org.mozilla.navigator          	0x004aba74
nsBlockFrame::DoReflowInlineFrames(nsBlockReflowState&, nsLineLayout&,
nsLineList_iterator, int*, unsigned char*, int, int) + 0x1a4
3   org.mozilla.navigator          	0x004ab848
nsBlockFrame::DoReflowInlineFramesAuto(nsBlockReflowState&, nsLineList_iterator,
int*, unsigned char*, int, int) + 0x88
4   org.mozilla.navigator          	0x004ab6cc
nsBlockFrame::ReflowInlineFrames(nsBlockReflowState&, nsLineList_iterator, int*,
int, int) + 0x8c
5   org.mozilla.navigator          	0x004aa48c
nsBlockFrame::ReflowLine(nsBlockReflowState&, nsLineList_iterator, int*, int) +
0x3f0
6   org.mozilla.navigator          	0x004a9be8
nsBlockFrame::ReflowDirtyLines(nsBlockReflowState&) + 0x1e8
7   org.mozilla.navigator          	0x004a866c
nsBlockFrame::Reflow(nsIPresContext*, nsHTMLReflowMetrics&, nsHTMLReflowState
const&, unsigned int&) + 0x3f0
8   org.mozilla.navigator          	0x0053f0bc
nsBlockReflowContext::ReflowBlock(nsRect const&, int, nsCollapsingMargin&, int,
nsMargin&, nsHTMLReflowState&, unsigned int&) + 0x510
9   org.mozilla.navigator          	0x004ab248
nsBlockFrame::ReflowBlockFrame(nsBlockReflowState&, nsLineList_iterator, int*) +
0x2d0
10  org.mozilla.navigator          	0x004aa138
nsBlockFrame::ReflowLine(nsBlockReflowState&, nsLineList_iterator, int*, int) + 0x9c
11  org.mozilla.navigator          	0x004a9be8
nsBlockFrame::ReflowDirtyLines(nsBlockReflowState&) + 0x1e8
12  org.mozilla.navigator          	0x004a8e08
nsBlockFrame::ComputeFinalSize(nsHTMLReflowState const&, nsBlockReflowState&,
nsHTMLReflowMetrics&) + 0x21c
13  org.mozilla.navigator          	0x004a88fc
nsBlockFrame::Reflow(nsIPresContext*, nsHTMLReflowMetrics&, nsHTMLReflowState
const&, unsigned int&) + 0x680
14  org.mozilla.navigator          	0x0053f0bc
nsBlockReflowContext::ReflowBlock(nsRect const&, int, nsCollapsingMargin&, int,
nsMargin&, nsHTMLReflowState&, unsigned int&) + 0x510
15  org.mozilla.navigator          	0x004ad9b8
nsBlockFrame::ReflowFloat(nsBlockReflowState&, nsPlaceholderFrame*,
nsFloatCache*, unsigned int&) + 0x298
16  org.mozilla.navigator          	0x0053dfa4
nsBlockReflowState::FlowAndPlaceFloat(nsFloatCache*, int*, unsigned int&) + 0x110
17  org.mozilla.navigator          	0x0053dcac
nsBlockReflowState::AddFloat(nsLineLayout&, nsPlaceholderFrame*, int, unsigned
int&) + 0x94
18  org.mozilla.navigator          	0x00536304
nsLineLayout::ReflowFrame(nsIFrame*, unsigned int&, nsHTMLReflowMetrics*, int&)
+ 0x570
19  org.mozilla.navigator          	0x004abcd8
nsBlockFrame::ReflowInlineFrame(nsBlockReflowState&, nsLineLayout&,
nsLineList_iterator, nsIFrame*, unsigned char*) + 0x78
20  org.mozilla.navigator          	0x004aba74
nsBlockFrame::DoReflowInlineFrames(nsBlockReflowState&, nsLineLayout&,
nsLineList_iterator, int*, unsigned char*, int, int) + 0x1a4
21  org.mozilla.navigator          	0x004ab848
nsBlockFrame::DoReflowInlineFramesAuto(nsBlockReflowState&, nsLineList_iterator,
int*, unsigned char*, int, int) + 0x88
22  org.mozilla.navigator          	0x004ab6cc
nsBlockFrame::ReflowInlineFrames(nsBlockReflowState&, nsLineList_iterator, int*,
int, int) + 0x8c
23  ...
... (deleted by me)
62  org.mozilla.navigator          	0x003e038c
nsContainerFrame::ReflowChild(nsIFrame*, nsIPresContext*, nsHTMLReflowMetrics&,
nsHTMLReflowState const&, int, int, unsigned int, unsigned int&) + 0x98
63  org.mozilla.navigator          	0x004eca60
ViewportFrame::Reflow(nsIPresContext*, nsHTMLReflowMetrics&, nsHTMLReflowState
const&, unsigned int&) + 0x118
64  org.mozilla.navigator          	0x00276524 PresShell::InitialReflow(int,
int) + 0x1fc
65  org.mozilla.navigator          	0x0040bc30
nsPrintEngine::ReflowPrintObject(nsPrintObject*, int) + 0x980
66  org.mozilla.navigator          	0x0040b1e4
nsPrintEngine::ReflowDocList(nsPrintObject*, int, int) + 0xfc
67  org.mozilla.navigator          	0x0040ab98
nsPrintEngine::SetupToPrintContent(nsIDeviceContext*, nsIDOMWindow*) + 0xa0
68  org.mozilla.navigator          	0x00409e84
nsPrintEngine::DocumentReadyForPrinting() + 0x40
69  org.mozilla.navigator          	0x00407440
nsPrintEngine::Print(nsIPrintSettings*, nsIWebProgressListener*) + 0xf74
70  org.mozilla.navigator          	0x002c0a3c
DocumentViewerImpl::Print(nsIPrintSettings*, nsIWebProgressListener*) + 0x2fc
71  org.mozilla.navigator          	0x00020214 -[CHBrowserView printDocument] + 0xcc
72  com.apple.AppKit               	0x92f276fc -[NSApplication
sendAction:to:from:] + 0x6c
73  com.apple.AppKit               	0x92f5cf48 -[NSMenu
performActionForItemAtIndex:] + 0x188
74  com.apple.AppKit               	0x92fa17f4 -[NSCarbonMenuImpl
performActionWithHighlightingForItemAtIndex:] + 0x68
75  com.apple.AppKit               	0x92fa8124 -[NSMenu performKeyEquivalent:] +
0x104
76  com.apple.AppKit               	0x92f871dc -[NSApplication
_handleKeyEquivalent:] + 0x124
77  com.apple.AppKit               	0x92ea4840 -[NSApplication sendEvent:] + 0xa5c
78  com.apple.AppKit               	0x92ead0d0 -[NSApplication run] + 0x240
79  com.apple.AppKit               	0x92f697bc NSApplicationMain + 0x1d0
80  org.mozilla.navigator          	0x0000a308 _start + 0x17c
81  org.mozilla.navigator          	0x0000a188 start + 0x30

Thread 1:
0   libSystem.B.dylib              	0x9490546c select + 0xc
1   libnspr4.dylib                 	0x00e247d8 poll + 0x188
2   libnspr4.dylib                 	0x00e21024 _pr_poll_with_poll + 0x32c
3   org.mozilla.navigator          	0x000ad854 nsSocketTransportService::Run() +
0x198
4   libxpcom.dylib                 	0x05043ae0 nsThread::Main(void*) + 0x38
5   libnspr4.dylib                 	0x00e2246c _pt_root + 0xac
6   libSystem.B.dylib              	0x9491e990 _pthread_body + 0x28

and more... (available by mail)




hrm, that crash was probably bug 284434. unfortunately camino 0.8 is based on
1.7 which isn't what i was hoping to have you test.
Peter: If you can download and test with the latest nightly of Camino[1], that
will help us track down where this bug is.

[1] http://www.caminobrowser.org/download/releases/nightly/
Unfortunately I have the same problem F79.01FE
with Camino 1.0A (nightly  build 2005101904 (v1.0a1+) )
using:


10/07/05 How much cooling and power is enough for my computer? Community
Newsletter: Q&A - CNET Forums
http://reviews.cnet.com/5208-10149-0.html?forumID=7&threadID=129274&messageID=1460170&tag=nl.e497

David Christensen - Putting Logic in its Place: Formal Constraints on Rational
Belief - Reviwed by William J. Talbott.University of Washington - Philosophical
Reviews -…
http://ndpr.nd.edu/review.cfm?id=4181
Still present in 1.5RC1
(1.0.7 still ok)
Error 79.01FE (stops HP Laserjet 8150) still present in FF 1.5RC2
This problem also occurs on HP Laserjet 5100tn printers.

Printing will produce error using OS 10.3.9 and Firefox 1.5.x or Camino build 2005122909; and, OS 10.4.4 and Safari 2.2 or Firefox 1.5.x

Printing will function properly using OS 10.3.9 from Firefox 1.0.7, Mozilla 1.7.12, and Safari 1.3.1.

I've found cnn.com to be an easy test page to use.
If it helps, this problem appeared somewhere between Mac versions of Moz 1.7.12 and SeaMonkey 1.0.

I'll see if I can test the intermediate builds.
I didn't test every build but did a binary search and here's where it appears to show up. These are the folder names from the nightly builds. These are all done on Mac OS X 10.4.6.

2005-08-01-11 ok
2005-08-15-12 ok
2005-08-16-11 ok
2005-08-17-13 problem
2005-08-20-12 problem
2005-08-25-11 problem
2005-09-01-11 problem
Depends on: 332766
David, I assume this is still a problem?
(In reply to comment #13)
> David, I assume this is still a problem?
> 
Yes. I just tried released v1.0.2 and from:
ftp://ftp.mozilla.org/pub/mozilla.org/seamonkey/nightly/latest-trunk
the 6/6/06 build. Both lock up the printer.
Hmm.  So looking at the checkin range:

http://bonsai.mozilla.org/cvsquery.cgi?treeid=default&module=SeaMonkeyAll&branch=HEAD&branchtype=match&dir=&file=&filetype=match&who=&whotype=match&sortby=Date&hours=2&date=explicit&mindate=2005-08-16+11&maxdate=2005-08-17+13&cvsroot=%2Fcvsroot

the only thing that looks like it _might_ be relevant is the checkin for bug 295737.

Could that cause this bug?  David, do you build by any chance?
(In reply to comment #15)
> Hmm.  So looking at the checkin range:
> 
> http://bonsai.mozilla.org/cvsquery.cgi?treeid=default&module=SeaMonkeyAll&branch=HEAD&branchtype=match&dir=&file=&filetype=match&who=&whotype=match&sortby=Date&hours=2&date=explicit&mindate=2005-08-16+11&maxdate=2005-08-17+13&cvsroot=%2Fcvsroot
> 
> the only thing that looks like it _might_ be relevant is the checkin for bug
> 295737.
> 
> Could that cause this bug?  David, do you build by any chance?
> 

Sorry. No.
(In reply to comment #16)
> (In reply to comment #15)
> > Hmm.  So looking at the checkin range:
> > 
> > http://bonsai.mozilla.org/cvsquery.cgi?treeid=default&module=SeaMonkeyAll&branch=HEAD&branchtype=match&dir=&file=&filetype=match&who=&whotype=match&sortby=Date&hours=2&date=explicit&mindate=2005-08-16+11&maxdate=2005-08-17+13&cvsroot=%2Fcvsroot
> > 
> > the only thing that looks like it _might_ be relevant is the checkin for bug
> > 295737.
> > 
> > Could that cause this bug?  David, do you build by any chance?
> > 
> 
> Sorry. No.
> 

While I might be able to test something built by you or someone else Thursday (east coast US time), I'll be out of town after that till Sunday or Monday.

Let me know if there's something to test and I'll see what I can do.

Could a kind Mac soul post a build with bug 295737 backed out for David to test?
Flags: blocking1.9a2?
Flags: blocking1.8.1?
David, I've put a test build equivalent to Firefox 1.5.0.4 without the patch from bug 295737 at http://jackassofalltrades.com/tmp/firefox-1504-no295737.dmg .
(In reply to comment #19)
> Created an attachment (id=224718) [edit]
> Patch to back out bug 295737
> 
> David, I've put a test build equivalent to Firefox 1.5.0.4 without the patch
> from bug 295737 at http://jackassofalltrades.com/tmp/firefox-1504-no295737.dmg
> .
> 

Great. I should be able to get to it tomorrow afternoon, EDT/US. If not I have someone lined up to try it Friday.
(In reply to comment #20)
> (In reply to comment #19)
> > Created an attachment (id=224718) [edit]
> > Patch to back out bug 295737
> > 
> > David, I've put a test build equivalent to Firefox 1.5.0.4 without the patch
> > from bug 295737 at http://jackassofalltrades.com/tmp/firefox-1504-no295737.dmg
> 
Just tested 4 cases.
The test build does NOT have the problem.
FF 1.5.03, FF 1.5.04, SM 1.0.2 all HAVE the problem.

OS 10.4.6 with all the the very recent QT update.
Laser Jet 8150 with Ethernet connection. Latest firmware into the JetDirect print server. New HP printing downloaded as of a few weeks ago.

Thanks for the effort.
Status: UNCONFIRMED → NEW
Ever confirmed: true
Blocks: 295737
OK, so sounds like bug 295737 regressed this.  :(
When a fix is made, it should probably get on the 1.8.0 branch as well. Requesting blocking for 1.8.0.6 (since there's no patch yet).
Flags: blocking1.8.0.6?
Flags: blocking1.8.1? → blocking1.8.1+
Mark/Josh can you either take a look or bounce to the appropriate owner?  Seems like we'd like to either fix or backout the original bug...
Assignee: printing → joshmoz
This really feels like an HP problem, but there's not much I can do without a printer that shows the bug.  Do we know anyone at HP?  It would be a step in the right direction if someone there could at least tell us what about our output is causing the hang.  Their public information isn't exactly illuminating on this point.
The patch that supposedly caused this problem helps in a lot of cases, while this problem is rare it seems. I don't think backing out 295737 is a good idea right now. We need more information since this is hard to fix without being able to reproduce. Like Mark said, I wouldn't be surprised if this was an HP problem.
I agree; seems like a printer driver bug.
...although we could maybe disable the troublesome image tiling code for printing.
(In reply to comment #28)
> ...although we could maybe disable the troublesome image tiling code for
> printing.
> 
Please do!

I'm the one who did the version testing a few weeks back. And yes I truly beleive that this is an Apple/HP bug as there are reports of it happening to a few Quark and InDesign users on later versions of OS 10.4.x. But the architects and others I work with only see it as a SeaMonkey bug. And are clamoring for us to switch as that's the only time they see it.

In the mind of users slow and working always is infinitely better than faster and working mostly. And they don't care if it's Apple's or HP's fault. If the issue goes away if we switch browsers, that what they want to do.
I don't think it is a good idea to back out the tiling speedup patch because that fixes a lot of sites for a lot of users and this bug is relatively rare. We're not going to fix this without backing out the patch unless we have more information, so I recommend taking this off the blocker list.
I'm seeing lots of other problems with the 8150 and MacOSX 10.4:

http://forums1.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=964573

Given this and the perf improvements in this patch misusing for 1.8.1.
Flags: blocking1.8.1+ → blocking1.8.1-
If it's not baked in 1.8.1 it's not going in 1.8.0.x
Flags: blocking1.8.0.7? → blocking1.8.0.7-
Flags: blocking1.9a2? → blocking1.9-
Whiteboard: [wanted-1.9][reanalyze after cocoa and cairo landings]
(In reply to comment #30)
> I don't think it is a good idea to back out the tiling speedup patch because
> that fixes a lot of sites for a lot of users and this bug is relatively rare.

Josh, if I understand Simon's comment correctly, he was simply saying we could turn off the tiling speedup patch for printing only, not for everything. Would that be possible?
I just ran into this in my shop on Macs running OS X 10.3.9 and Firefox 1.5.0.7. Printing the page http://www.informationweek.com/news/showArticle.jhtml?articleID=193100650 from any Mac with that OS crashes any HP LJ 8150DN every time. No Mac running OS X 10.4.7 or later has the problem with any released Mozilla browser. (Fixing this specific HP crash is mentioned in the release notes of the OS X 10.4.7 update.)

Also tested under OS X 10.3.9:
Firefox 2.0rc3 (20061010) -- crashes the printer with 79.01FE
Firefox latest nightly "Minefield 3.0a1" (20061014) crashes while printing, printer is okay
Camino 1.03 -- crashes the printer, as above
Camino 1.1a1+ (2006102401) -- crashes the printer as above.
Assignee: joshmoz → nobody
Flags: wanted1.9+
Whiteboard: [wanted-1.9][reanalyze after cocoa and cairo landings] → [reanalyze after cocoa and cairo landings]
I had banned Firefox from my shop because of this bug. I just revisited that. Printing this same URL http://www.informationweek.com/news/showArticle.jhtml?articleID=193100650 from a Mac running OS X 10.4.11 fully updated, and Firefox 3.0.4 freshly updated, crashed an HP 8150DN with a 79.00FE error. The ban stands.
For what it's worth, according to http://answers.yahoo.com/question/index?qid=1006012802827 this might be a firmware issue.  I assume the relevant printers do have up-to-date firmware?
Didn't have the latest firmware, updated it just now with the latest file direct from HP, no change.
Josh, any answer to comment 33? It's only been two years. ;)

Also, if comment 35 is right, this is likely a problem all around, not just on the 1.8 branch.
QA Contact: printing
Whiteboard: [reanalyze after cocoa and cairo landings]
Version: 1.8 Branch → Trunk
Philip, I assume you've also reported this to HP, right?

Josh, I think Samuel is right.  If we can work around this on our end, we really should.
Flags: blocking1.9.1?
I agree we should work around this, but I just don't see justification for blocking. This is not a regression from the last release, it is not a high visibility problem, and nothing about it suggests to me we couldn't software update it if a developer did the work. I don't see us holding up a release for this.
Flags: blocking1.9.1? → blocking1.9.1-
Should it be wanted+, then?
Flags: wanted1.9.1+
Priority: -- → P2
Is this still a problem ?
Status: NEW → RESOLVED
Closed: 6 years ago
Resolution: --- → INCOMPLETE
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