313311 - Frequently crashes when sending e-mail

Status: RESOLVED WORKSFORME

(Thunderbird :: General, defect)

Description

[Braden]

Thunderbird frequently crashes when sending e-mail.

Comment 1

[Magnus Melin [:mkmelin]]

Do you have the talkback ids?
Have you tried hunderbird 1.5b2? 

Comment 2

[Braden]

I have sent talkback reports; how would I go about finding the ids?

No, I have not tried 1.5b2.

Comment 3

[timeless]

braden, all three reports are like this:

Incident ID: 11295628
Stack Signature	FULLSOFT.DLL + 0x111a (0x0171111a) 7cf10450
Product ID	Thunderbird10
Build ID	2005092314
Trigger Time	2005-10-31 11:53:10.0
Platform	Win32
Operating System	Windows NT 5.1 build 2600
Module	FULLSOFT.DLL + (0000111a)
URL visited	
User Comments	
Since Last Crash	863308 sec
Total Uptime	1984433 sec
Trigger Reason	Access violation
Source File, Line No.	N/A
Stack Trace 	
FULLSOFT.DLL + 0x111a (0x0171111a)
FULLSOFT.DLL + 0x1285 (0x01711285)
FULLSOFT.DLL + 0x73af (0x017173af)
mswsock.dll + 0xdb32 (0x71a5db32)
mswsock.dll + 0xd9bf (0x71a5d9bf)
mswsock.dll + 0x55af (0x71a555af)
mswsock.dll + 0x542c (0x71a5542c)
WS2_32.dll + 0x40bd (0x71ab40bd)
_PR_MD_CONNECT  [e:/builds/tinderbox/Tb-Aviary1.0.1/WINNT_5.0_Depend/mozilla/nsprpub/pr/src/md/windows/w95sock.c, line 145]
nsSocketTransport::OnSocketEvent  [e:/builds/tinderbox/Tb-Aviary1.0.1/WINNT_5.0_Depend/mozilla/netwerk/base/src/nsSocketTransport2.cpp, line 1321]
0xf18b0c24
nsWebBrowserPersist::StoreURIAttribute  [e:/builds/tinderbox/Tb-Aviary1.0.1/WINNT_5.0_Depend/mozilla/embedding/components/webbrowserpersist/src/nsWebBrowserPersist.cpp, line 3048]
0xa5a5a5a5

Comment 4

[Wayne Mery (:wsmwk)]

Braden, do you still get this with a trunk build?  my Bug 322598 is similar in some ways, but the stack is different.

Comment 5

[Wayne Mery (:wsmwk)]

what does the stack mean?  is 2005092314 was just a bad build?

Comment 6

[Wayne Mery (:wsmwk)]

Braden, you changed the version to 1.5. Please supply the talkbackid or copy the contents to the bug.

Does bug 316176 match your symptoms?

Comment 7

[Braden]

Incident id TB14080133K

Hard to say if this is the same as bug 316176. The symptoms are similar; but some of the comments in that bug suggests it's something that only started occurring recently. The bug I'm observing here has been around a while.

Comment 8

[Wayne Mery (:wsmwk)]

bug 316176 is now fixed. Does a newest trunk build fix your problem?

Comment 9

[Braden]

It does not. See TB17811102X.

Comment 10

[David :Bienvenu]

that stack is very weird - it looks like talkback itself is crashing, and that's the crash report we're seeing. I wonder if the symbol info is correct.

Comment 11

[TFD]

Thunderbird crashes every time I send an email. It may take seconds or minutes, but TB always crashes.

I have sent many talkback reports (they're on auto-send now).

I have tried the following:
- re-install latest stable version in empty folder, test on new profile
- idem for latest nightly build (version 3 alpha 1 20070102)
- installed Seamonkey, copied mail folders from TB, Seamonkey crashes after sending

Any help would be appreciated.

Comment 12

[David :Bienvenu]

could you paste some talkback incident id's in here?

Comment 13

[TFD]

(In reply to comment #12)
> could you paste some talkback incident id's in here?
> 

(In reply to comment #12)
> could you paste some talkback incident id's in here?
> 

I could if I knew where to find them ;-)

I can't find a number in the talkback agent.

I saved the details on one occasion, but I can't find an incident id in that file.

Please let me know where to find the id.

Comment 14

[Wayne Mery (:wsmwk)]

(In reply to comment #13)

> I could if I knew where to find them ;-)
> 
> I can't find a number in the talkback agent.

instructions at
http://kb.mozillazine.org/Quality_Feedback_Agent#Getting_an_incident_ID

Comment 15

[TFD]

Thanks for the pointer.

I have two incident of today: TB28083386M, TB28082934H.

Comment 16

[timeless]

TFD: your crashes are not the same crash. follow the links from your comment on this bug and use that to search for other bugs. don't paste the stacks here as they do *not* relate to this bug.

Comment 17

[Braden]

I haven't seen this since upgrading to Thunderbird 2. WORKSFORME