319602 - Report Broken Websites doesn't work - msg No SysID entered

Status: RESOLVED WONTFIX

(Webtools Graveyard :: Reporter, defect)

Description

[Yves Goergen]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; de; rv:1.8) Gecko/20051111 Firefox/1.5
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; de; rv:1.8) Gecko/20051111 Firefox/1.5

I entered a message into the Broken Website Reporter and as I wanted to submit it, it gave me the error message "No SysID entered". No data was submitted.

Reproducible: Always

Steps to Reproduce:
1. Use the Broken Website Report as it's intended

Actual Results:  
Error message "No SysID entered"

Expected Results:  
well, that it works

Comment 1

[Robert Accettura [:raccettura]]

Reporter:

go to:
about:config

and search for the key:
extensions.reporter.sysid

Let me know what the value is by email (click on my name above this comment).

Comment 2

[Robert Accettura [:raccettura]]

Pressed commit to early: The value is random, and doesn't identify you in any way (it just says your an existing user rather than someone who never used the system before). I just don't like seeing any sort of a token, no matter how insignificant  posted on bugzilla, and so people don't copy/paste your token and skew report stats if we compare per unique user.

Comment 3

[Yves Goergen]

Thanks for the support, Robert.

That key didn't exist in my Firefox, so I created it as an empty string. Then I tried to re-submit the actual web page report and this time it worked. Now the key was set to a nonempty value.

Looks like the reporter can't create a key but only set a value if the key exists, even if it's empty.

Comment 4

[Robert Accettura [:raccettura]]

It does create the key (as it does for everyone else), but for some reason (which I don't know) it didn't for you.

I'll leave this open for a while to see if we get any duplicates.

Comment 5

[Martijn (MozBrowser.nl)]

Robert,

On our forum tonight we also received another mention of this same problem:
http://www.mozbrowser.nl/forum/viewtopic.php?p=40308

I replied to the user that he should create this key using about:config and just wanted to let you know that there has been another occurence of this problem.

Could you in the extension's code specifically check whether this key has been created ? If it has not been created you could alert the user and tell how he/she can do this manually. Of course you want the extension to be able to do this, but it is nicer when the extension could catch situations like these than when users wonder what went wrong and ask for more details in forums, Bugzilla or using e-mail.

Comment 6

[Robert Accettura [:raccettura]]

It should be happening automatically.  Why it's taking that extra push, I don't know.

I'll try and look into it more, and see if I can reproduce it, though likely not until Jan sometime.

Comment 7

[Martijn (MozBrowser.nl)]

Now the person has tried the workaround (create the value extensions.reporter.sysid manually), but still no luck with the extension. He keeps getting the same error message.

I did not expect you to look into it immediately. I just wanted to mention that there's been another occurence. It would be nice if you can find what causes this.

Comment 8

[Robert Accettura [:raccettura]]

*** Bug 321906 has been marked as a duplicate of this bug. ***

Comment 9

[Paul Lautman]

Any news on fix for this yet?

Comment 10

[Wayne Mery (:wsmwk)]

"no sysid found" attempting to report https://www.hotel-paris-france.biz/

extensions.reporter.sysid not found in about:config 
for minefield Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9a1) Gecko/20060508 Minefield/3.0a1

Comment 11

[K. Bowen]

Got this error just now trying to report a password-protected site http://www.pureprofile.com.au/member/account/

The following may be relevant..
This is the second time I've used this Report Broken Website feature.  The first time I was asked to create some sort of ID on the 2nd page of Report Broken Website, but I cancelled out of it & didn't submit the report.  Maybe that broke it?

Karen

Comment 12

[mattlangs]

Invalid SysID , when reporting http://www.bickertonskoda.co.uk/ , this is in version Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.0.1) Gecko/2008070208 Firefox/3.0.1

Comment 13

[Rick]

I've had the same problem, while the extensions.reporter.sysid did exist in my installation. I removed the value (<empty>) and that solved the problem here. As is written above, I can remember cancelling a report once, so that may be the culprit here.

Comment 14

[Sylvestre Ledru [:Sylvestre]]

Webtools Graveyard / Reporter is inactive, closing all bugs in this component.