321642 - Vertical and horizontal scroll bar not visible. In sites wider than screen there is no way to reach or read overflowing areas.

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Hugo Vargas]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8) Gecko/20051111 Firefox/1.5
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8) Gecko/20051111 Firefox/1.5

Areas of the screen are not visible nor can be reached because the scroll bars are not available. 
Find this problem with both my laptop (Compaq nc6000, XP Professional, at 1024x768) and at home on desktop (Emachine XP Home at 1024 x 76). Both machines have latest XP version (updated) and latest version of FireFox 1.5
Same problem in Gmail (https://mail.google.com/mail/) and in www.clarin.com (no way to see the scroll bars). Other pages present the same problem. 
www.cnn.com does not present any of the above problems.
The problem is consistent and not intermitent
 

Reproducible: Always

Steps to Reproduce:
1. Visit this same page (https://bugzilla.mozilla.org/enter_bug.cgi?product=Firefox)
3. In general the product is great! THANKS for your hard work.

Actual Results:  
See that no scroll bars are visible. It is possible to use the arrows or the mouse wheel, but if the content (text or icons) overflows the screen, then it is impossible to read or click on them.


Expected Results:  
Scrolls visible. Be able to reach and read all the page content.

I tried the Full Screen option (F11). Which makes the scroll visible. When I got back to normal view (F11), scrolls are gone and problem persist.

Comment 1

[Uri Bernstein]

Are you using a non-default theme? Try switching to the default theme, or upgrading your theme.

Comment 2

[Parkhideh]

Firefox 3 released version, Win 2000 SP4
1) I have no problem seeing the scroll bars on most of the web pages, including the example reported.

2) The description of the problem is correct for the following web page and may be Java related:

http://www.java.com/en/download/installed.jsp?jre_version=1.6.0_10-ea&vendor=Sun+Microsystems+Inc.&os=Windows+2000&os_version=5.0

The vertical scroll bar is missing nd I cannot see the lower part of the page.

Screen capture is posted at:
http://www.paperlessprocess.com/Firefox/Firefox_missing_vScrollbar.jpg

Comment 3

[Tyler Downer [He/Him]]

This bug was reported on Firefox 2.x or older, which is no longer supported and will not be receiving any more updates. I strongly suggest that you update to Firefox 3.6.3 or later, update your plugins (flash, adobe, etc.), and retest in a new profile. If you still see the issue with the updated Firefox, please post here. Otherwise, please close as RESOLVED > WORKSFORME
http://www.mozilla.com
http://support.mozilla.com/kb/Managing+profiles
http://support.mozilla.com/kb/Safe+mode

Comment 4

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.3 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.