350126 - tags migrated from labels don't stick

Status: RESOLVED INCOMPLETE

(Thunderbird :: Mail Window Front End, defect)

Description

[Asa Dotzler [:asa]]

If I tag a message with a tag that used to be a label, it doesn't stick when I leave the message folder and come back. If I tag a message with a tag that was created using the new tag feature, the tag does stick.

Comment 1

[Magnus Melin [:mkmelin]]

WFM on Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.8.1.1) Gecko/20061206 Thunderbird/2.0b1 ID:2006120603

Comment 2

[Mike Cowperthwaite]

Asa: IMAP or POP?

Comment 3

[Daniel Pryden]

I'm having what appears to be the same problem, with Thunderbird 2.0.0.0 (20070326).  This is with IMAP folders; I access the same IMAP folders from two different TB instances on different computers.  In the past I used labels and everything worked fine; upon migrating to TB2.0, I'm having trouble getting tags to stick.

I've tried deleting all the tags migrated from labels and re-creating them, but it doesn't seem to have made a difference.  Right now I can tag several messages, go to another folder, and then back, and the tags have disappeared.  I can also tag messages in a virtual folder, and then go to the folder itself, and the tags are there, but if I go back to the virtual folder, the tags have disappeared in both places.

Let me know if there's any other information I can provide about this.

Comment 4

[Mike Millen]

My comments are essentially identical to Comment #3.  I have an AOL email address and access my messages via IMAP.  Prior to 2.0 tags worked fine.  However, in version 2.0.0.4 (20070604) tags disappear if I leave the folder and then come back.

Comment 5

[Wayne Mery (:wsmwk)]

Daniel, Mike,

what mail server software and version?
can be obtained via
  telnet <smtp address> 25

Comment 6

[Mike Millen]

I apologize, but when I type in "telnet smtpl.aol.com 25" it simply says "Trying 205.188.159.148..." and hangs.  What am I doing wrong?  Also, could you tell why am I looking for smtp info when the issue is more imap related?  Just curious. 

Comment 7

[Wayne Mery (:wsmwk)]

smtp can return on your mail server. i get a blank screen  telnet to smtp.aol.com, which means it connected but I don't get an information response. 

what happens if you try the the standard mail port?

Comment 8

[Wayne Mery (:wsmwk)]

Asa, re: comment 2. And do you still see this problem?

Comment 9

[Mike Millen]

My IMAP service is from AOL.  My SMTP service is from my DSL provider.  How would I try the standard mail port in this circumstance?

Comment 10

[Magnus Melin [:mkmelin]]

Mike: aol smtp uses port 587, so try "telnet smtp.aol.com 587"

Comment 11

[Mike Millen]

When I type in "telnet smtp.aol.com 587" it responds with "220 ciaaol-d09.mx.aol.com ESMTP mail_cia_aol-d09.7; Sat, 01 Sep. 2007 17:22:06 -400".  I do not know the SMTP command which would tell me the mail software and version.  I tried to find the answer to that last question by have been unsuccessful.  Can you guide me to the next step?

Comment 12

[Magnus Melin [:mkmelin]]

Looks like it's their own software, named "mail_cia_aol-d09.7". Or there's where it usually would say what software it is.

Asa and Daniel Pryden: are your reports also for the AOL server? 

Comment 13

[Daniel Pryden]

It's been a while since I looked into this. In my case, though, it's not AOL, it's whatever server Everyone.net uses for IMAP.  I've got multiple instances of Thunderbird pointed at the same IMAP folders; when I upgraded them to Thunderbird 2 then at least one of them lost the ability to set tags on messages -- the tags just disappear as soon a I switch folders.  I'm clumsily working around it with stars, but I haven't checked the functionality in a while. Is there something more specific I can get you?

Comment 14

[Magnus Melin [:mkmelin]]

Possibly an imap protocol log might help:
<http://www.mozilla.org/quality/mailnews/mail-troubleshoot.html#imap>

Comment 15

[Daniel Pryden]

I'm sorry about the long time since I posted anything to this bug.  I just tried to reproduce with a brand new profile and I got the same problem, which indicates to me that the migration from labels isn't the problem (at least in my case). I've attached an IMAP log to bug 370440, which seems to be the specific problem in my case. If anyone thinks it would be more useful here, I can attach the log to this bug as well.

Comment 17

[Wayne Mery (:wsmwk)]

Joe, rsx, do you recall seeing this for people going to 2.0 from 1.x?

needs imap or pop protocol log
https://wiki.mozilla.org/MailNews:Logging

Comment 18

[Sibin Maynalovski]

Confirm! Very annoying bug and there's nothing you can do to fix it - even if you let the main window stay on top, tags dissapear. Sometimes they dissapear after a new message has arrived, sometimes after you minimize TB to tray, sometimes after removing focus from TB's window... I reported it just after 3.x version has arrived. My system - Win7 x64, ThunderBird 3.0.4

Comment 19

[Wayne Mery (:wsmwk)]

Sibin....
> needs imap:5 or pop3:5 protocol log
https://wiki.mozilla.org/MailNews:Logging

Daneil's issue was fixed by bug 370440.
And There's not enough information from Asa to determine his issue.
=> incomplete