361540 - Microsoft Publisher HTML email does not display images

Status: RESOLVED INCOMPLETE

(Thunderbird :: Mail Window Front End, defect)

Description

[Kendall Bennett]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1) Gecko/20061010 Firefox/2.0
Build Identifier: version 1.5.0.8 (20061025)

I have been having this problem for a long time across many versions of the Thunderbird. I have a supplier who sends me weekly emails with content that is generated with Microsoft Published (eck!), and it simply does not display correctly in Thunderbird. None of the embedded images that are in the file display correctly at all. All I get is a screen with empty image boxes where the images should be displayed.

Originally I thought this was a problem with the email that was generated, but when I complained to my supplier, they told me it is a standard email they generated with Microsoft Publisher. I tested the same email with multiple different email clients (Outlook, Yahoo Mail and Google Mail), and all of them display the email correctly, yet Thunderbird does not.

Hence I am led to believe this is something that should be fixed in Thunderbird.

I know that it is possible MS Publisher is generating something off in the HTML (not that I could spot though, when I checked it over manually), but this is a common program and all other mail clients work correctly.

Reproducible: Always

Steps to Reproduce:
1. Download email
2. Click to view it


Actual Results:  
Images are not showing in the email when I view it. Some of what should be the 'Text' version of the email is showing through, when it should not.

Expected Results:  
Email should display as a graphical HTML email.

Not sure if it is relevant, but I am using IMAP for our mail server access.

Comment 1

[Kendall Bennett]

See the above URL for the email body content (with headers sanitized).

Comment 2

[Kendall Bennett]

Attachment: Here is how the email shows up in Thunderbird.

Comment 3

[Kendall Bennett]

Attachment: Here is how the email shows up in Google Mail

Comment 4

[Magnus Melin [:mkmelin]]

Please attach the mail to this bug.

Comment 5

[Gary Kwong [:gkw] [:nth10sd] (NOT official MoCo now)]

Reporter, does the issue still occur in the latest supported 2.0.0.x / Shredder trunk nightlies?

(1.5.0.x is now end-of-life and the latest supported 2.0.0.x is 2.0.0.17)

Comment 6

[Joshua Cranmer [:jcranmer]]

RESO INCO per lack of response to last comment. If you feel this change was made in error, please respond to the bug with your reasons why.