370700 - Report Broken Web Site fails: Host Exception Error

Status: RESOLVED WONTFIX

(Webtools Graveyard :: Reporter, defect)

Description

[Matt Seitz]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.1) Gecko/20061204 Firefox/2.0.0.1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.1) Gecko/20061204 Firefox/2.0.0.1

I was having a problem with a page on Yahoo! Music Launchcast.  I tried to use "Report Broken Web Site".  When I tried to submit the report, Firefox reported "There was an error creating the report, so no information was sent", and the error "Host exception error".

Reproducible: Always

Steps to Reproduce:
1.  Go to URL
2.  Select Help->Report Broken Web Site
3.  Click "Site protected by password" checkbox.
4.  Enter problem report
5.  Click button to subnit
Actual Results:  
Error message reported.

Expected Results:  
Web site problem report should be submitted.

Comment 1

[Matt Seitz]

Attachment: Error dialog

Comment 2

[Matt Seitz]

Attachment: Network capture

Comment 3

[Matt Seitz]

Attachment: Input dialog

Comment 4

[Matt Seitz]

Attachment: Input dialog

Sorry, took the original screen capture before completing the form.

Comment 5

[Matt Seitz]

And now, after that last screen capture, the submission worked:

Successfully Transmitted Report RMO11716760121034

Site:
			https://bugzilla.mozilla.org/show_bug.cgi?id=370700
	

	
		Problem Type:
			Behavior wrong
	

	
		Description:
			Clicking "Submit mood" button has no effect.

Error: document.editForm is not a function
Source File: http://music.yahoo.com/launchcast/editmoods.asp
Line: 431
	

	
		Platform:
			Win32
	

	
		Product:
			Firefox/2.0.0.1
	

	
		OS:
			Windows NT 5.1
	

	
		Gecko:
			2006120418
	

	
		Build Config:
			
 --enable-application=browser --enable-update-channel=release --enable-official-branding --enable-optimize --disable-debug --disable-tests --enable-static --disable-shared --enable-svg --enable-canvas --enable-update-packaging

	

	
		Useragent:
			Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.1) Gecko/20061204 Firefox/2.0.0.1
	

	
		Language:
			en-US
	

	
		Email:
			[e-mail]

Comment 6

[Matt Seitz]

Attachment: Input dialog

Aha!  If I go back to reporting the Yahoo web site, I see the same problem again.

Comment 7

[Matt Seitz]

Attachment: Network capture filtered

Here's another copy of the network trace, with some filtering to get rid of packets I think are unrelated.

Comment 8

[Matt Seitz]

To clarify:

In comment 5, I mistakenly submitted a Broken Web Site report against this page on bugzilla.mozilla.org.  That worked fine.

If I submit a Broken Web Site report against "http://music.yahoo.com/launchcast/editmoods.asp", that fails.

Comment 9

[Robert Accettura [:raccettura]]

Ok, problem is that music.yahoo.com was likely in the db before a faulty merge resulted in a handful of hostnames being in the host table more than once (hence exception).  We should fix this.

I'll need a sysadmin at my side... any victims [ahem] volunteers?

Comment 10

[Robert Accettura [:raccettura]]

Should add: this should only take a few minutes.

Comment 11

[Sylvestre Ledru [:Sylvestre]]

Webtools Graveyard / Reporter is inactive, closing all bugs in this component.