380240 - Newsgroup posts not appearing in Google Groups or being sent from Google Groups

Status: VERIFIED FIXED

(mozilla.org :: Discussion Forums, task)

Description

[Samuel Sidler (old account; do not CC)]

I submitted two posts to the mozilla.support.planning newsgroup via Google Groups and they never appeared.

Conversely, the following message IDs appeared in that newsgroups but never appeared on Google Groups:

  [e-mail]
  [e-mail]
  [e-mail]

Those three were sent using Thunderbird, the first two on Mac, the last on Windows.

Comment 1

[Dave Miller [:justdave]]

Can you clarify what was posted where and where it didn't go?  The messages that didn't show up on Google were posted via Google?  Or via news.mozilla.org, or via mail?

Comment 2

[Samuel Sidler (old account; do not CC)]

Sorry, yeah.

The two posts two m.s.planning were posted using Google Groups and never appeared either on Google Groups or in the newsgroup.

The last three posts (which have message IDs because they partially made it through) were posted using Thunderbird, the first two to the newsgroup directly, the last to the mailing list. These all appeared in the newsgroup but never appeared in Google Groups.

Comment 3

[Dave Miller [:justdave]]

And just to get complete information, what address was used to post them?

Comment 4

[Samuel Sidler (old account; do not CC)]

For the ones posted through Google Groups, I used my Gmail account (samuel.sidler).

For the ones posted through Thunderbird, the first two were posted using ss@m.c, the last using chofmann@m.o. (Using short domain names for spammers...)

Comment 5

[Dave Miller [:justdave]]

ok, and those are mozilla.com and mozilla.org respectively for the benifit of anyone from Google looking at this (since I just handed off a link to the bug to my contact over there).

Comment 6

[Samuel Sidler (old account; do not CC)]

I'll add the following message ID to the list above. This message was posted to the newsgroup at 2:18am PDT today (May 10) and never appeared in the Google Group.

  [e-mail]

It was mailed using Thunderbird from the exact address [e-mail]

It seems like anything posted to the newsgroup or mailing list is not making its way to Google Groups. That, coupled with the occasional loss of posts made via the Google Groups interface makes it hard to use this newsgroup. Lucy also said she saw this last night when trying to post via Google Groups, so CCing her.

Comment 7

[Samuel Sidler (old account; do not CC)]

Today the posts that were made on Google Groups appeared in the newsgroup (and Google Groups). However, the posts made to the newsgroups which never appeared in Google Groups have still not made it to Google Groups.

Some of the posts that made it had a delay of just under two days.

Comment 9

[Dave Miller [:justdave]]

I have not yet heard back from Google on my request sent to them on this issue.  I've opened an additional ticket with Giganews this afternoon on the off chance it's something on their side.

Comment 10

[Jeremy Baron]

Not sure if this belongs in a separate bug, but I'm starting here.  (it's occuring in an older newsgroup)
[e-mail] submitted Message-ID [e-mail] news via hendrix.m.o to mozilla.feedback on Sat, 12 May 2007 at 13:26:20 -0500 (a little more than 39 hours ago).  Still nothing in google groups.  IDK what exactly this means but I thought it might be helpful: Xref: number1.nntp.dca.giganews.com mozilla.feedback:41050

Comment 11

[Dave Miller [:justdave]]

From Giganews:

"Google wasn't taking their feed from us.  It looks like their feed server wasn't accepting any articles for a few days, which is well beyond our ability to backlog for them."

Haven't heard back from Google yet, I will ping again.  But the above implies that that was all past-tense.  Can anyone verify if it's working now?

Comment 12

[Dave Miller [:justdave]]

(In reply to comment #11)
> Can anyone verify if it's working now?

Anyone?

Comment 13

[Samuel Sidler (old account; do not CC)]

Sorry, I was going to.

I've successfully posted using the Google Groups interface recently, so that part seems to be working.

That being said, it looks like there was recently two posts that appear in Google Groups which were practically the same, but only one appeared in the newsgroup. [1]

The posts that were made to Google Groups but hadn't at all appeared have now made it, afaict. However, the reverse is not true. Should we expect the posts that didn't make it to Google Groups to appear now?

[1] http://groups.google.com/group/mozilla.support.planning/browse_thread/thread/fa9a1a9b6f6b4ca5/c973007a6357fc85#c973007a6357fc85

Comment 14

[Dave Miller [:justdave]]

(In reply to comment #13)
> The posts that were made to Google Groups but hadn't at all appeared have now
> made it, afaict. However, the reverse is not true. Should we expect the posts
> that didn't make it to Google Groups to appear now?

Most likely not.  According to Giganews, they expired out of the feed queue before Google picked them up because they didn't pull their feed for a few days.  I know from past experience that we're not going to talk anyone into re-pushing a specific range of messages (we've tried it before, from both ends, they both refused).

If everything's working correctly with new messages I'm going to consider this fixed.

Comment 15

[Jason Barnabe (np)]

Problems still occurring. I posted from Google Groups to this thread

http://groups.google.com/group/mozilla.support.planning/browse_frm/thread/078a7d3734e1bb95#

Post #4 appears in the tree view but not in the message view in Google Groups.

Comment 16

[Jason Barnabe (np)]

Same for post #2 here
http://groups.google.com/group/mozilla.support.planning/browse_frm/thread/25d8890cc2f29880/cd08567762b36954#cd08567762b36954

7 and 8 here
http://groups.google.com/group/mozilla.support.planning/browse_frm/thread/02e1a20eb87a97eb/7f54766c71f40121#7f54766c71f40121

Comment 17

[Dave Miller [:justdave]]

That doesn't sound like the same problem.  That sounds like just a bug in Groups not specific to us.  Which I hate to say it, should get reported to them and not us.  We don't have any service level agreement with them beyond getting newsgroups created, so my complaints to them about something of that nature probably won't go any further than yours would.