384713 - Alert Window Crashes Print Dialog / PDF Maker

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[Chris Love]

User-Agent:       Mozilla/5.0 (Macintosh; U; Intel Mac OS X; en-US; rv:1.8.1.4) Gecko/20070515 Firefox/2.0.0.4
Build Identifier: Mozilla/5.0 (Macintosh; U; Intel Mac OS X; en-US; rv:1.8.1.4) Gecko/20070515 Firefox/2.0.0.4

I was trying to save a bill to PDF by using the Print Dialog in OSX.  When I opened the print dialog, and chose save as pdf, an alert box from my bank came up, saying that my session was to expire.  I was unable to save or cancel the save as pdf dialog and I was unable to reach / click the alert box OK button.

Reproducible: Didn't try

Steps to Reproduce:
1. Have a timed alert box
2. Open Print > PDF > Save as PDF
3. Have alert box go off while using PDF dialog in OSX.
Actual Results:  
I was unable to close PDF or Alert Dialogs, thus locked the browser and requiring a force quit.

Expected Results:  
Allowed the user to close the PDF dialog or alert dialog and continue working.

GoogleBar (Not Google Toolbar), Adblock Plus, Codetch, PDF Download, Video Downloader,

Comment 1

[Serge Gautherie (:sgautherie)]

Can you reproduce with Firefox v2.0.0.14 ?

Comment 2

[Graham Anderson]

I am seeing this bug happen with Firefox 3.0 RC3 on Mac OS X - see a screencast of it happening here - http://screencast.com/t/J3lFoq6f2g1

Steps to reproduce:

- Browse to any page
- Print via Cmd+P or File > Print dialog
- Select PDF dropdown
- Select 'Save as PDF'
- Crash

Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-GB; rv:1.9) Gecko/2008061004 Firefox/3.0

Installed extensions and plugins

Del.icio.us bookmarks 2.0.58
(not installed) Greasemonkey 0.7.20080121.0
(not installed) Loki 2.2

Default plugin
DivX browser plugin
DivX Content Upload Plugin
Flip4Mac WM Plugin 2.2
Java Embedding plugin 0.9.6.4
QuickTime 7.5
Realplayer Plugin
Shockwave Flash 9.0 r124
Silverlight 1.0.21115.0
Verified Download Plugin

Default 3.0 Theme

Comment 3

[Graham Anderson]

Here is the relevant bit of my Console log if that helps:

13/06/2008 16:21:26 [0x0-0x1f01f].org.mozilla.firefox[231] Xerox_Phaser_6130N__a6_5f_b7_ 
13/06/2008 16:21:26 [0x0-0x1f01f].org.mozilla.firefox[231] Xerox_Phaser_6130N__a6_5f_b7_ 
13/06/2008 16:21:27 [0x0-0x1f01f].org.mozilla.firefox[231] Xerox_Phaser_6130N__a6_5f_b7_ 
13/06/2008 16:21:27 [0x0-0x1f01f].org.mozilla.firefox[231] Xerox_Phaser_6130N__a6_5f_b7_ 
13/06/2008 16:21:27 [0x0-0x1f01f].org.mozilla.firefox[231] Xerox_Phaser_6130N__a6_5f_b7_ 
13/06/2008 16:21:27 [0x0-0x1f01f].org.mozilla.firefox[231] Xerox_Phaser_6130N__a6_5f_b7_com.xerox.cps.print.printsettings.JBAManageTypeListReference 
13/06/2008 16:21:27 [0x0-0x1f01f].org.mozilla.firefox[231] Xerox_Phaser_6130N__a6_5f_b7_com.xerox.cps.print.printsettings.JBAUserIDListCtrlReference 
13/06/2008 16:21:27 [0x0-0x1f01f].org.mozilla.firefox[231] Xerox_Phaser_6130N__a6_5f_b7_com.xerox.cps.print.printsettings.JBAUserIDTextEditReference 
13/06/2008 16:21:27 [0x0-0x1f01f].org.mozilla.firefox[231] Xerox_Phaser_6130N__a6_5f_b7_com.xerox.cps.print.printsettings.JBAUserPasswordTextEditReference 
13/06/2008 16:21:27 [0x0-0x1f01f].org.mozilla.firefox[231] Xerox_Phaser_6130N__a6_5f_b7_com.xerox.cps.print.printsettings.JBAAdminUserIDListCtrlReference 
13/06/2008 16:21:27 [0x0-0x1f01f].org.mozilla.firefox[231] Xerox_Phaser_6130N__a6_5f_b7_com.xerox.cps.print.printsettings.JBAAdminUserIDTextEditReference 
13/06/2008 16:21:27 [0x0-0x1f01f].org.mozilla.firefox[231] Xerox_Phaser_6130N__a6_5f_b7_com.xerox.cps.print.printsettings.JBAAdminUserPasswordTextEditReference 
13/06/2008 16:21:32 [0x0-0x1f01f].org.mozilla.firefox[231] Xerox_Phaser_6130N__a6_5f_b7_ 
13/06/2008 16:21:32 [0x0-0x1f01f].org.mozilla.firefox[231] Xerox_Phaser_6130N__a6_5f_b7_ 
13/06/2008 16:21:32 [0x0-0x1f01f].org.mozilla.firefox[231] Xerox_Phaser_6130N__a6_5f_b7_ 
13/06/2008 16:21:32 [0x0-0x1f01f].org.mozilla.firefox[231] Xerox_Phaser_6130N__a6_5f_b7_ 

Comment 4

[erwan bernard]

Does this still occur even with FF2.0.16 ?
If yes have you tried in safe mode, with a new profile ? what about on a new account ?

Comment 5

[Wayne Mery (:wsmwk)]

Chris, do you also still see this?

results in safe mode?

please provide crash report id http://kb.mozillazine.org/Breakpad#Viewing_reports

Comment 6

[Mats Palmgren (inactive)]

Does the problem still occur in Firefox 3 ?
http://www.mozilla.com/firefox/

Comment 7

[Graham Anderson]

I am no longer seeing the behaviour in Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-GB; rv:1.9.1b2) Gecko/20081201 Firefox/3.1b2

Comment 8

[Mats Palmgren (inactive)]

WORKSFORME per last comment