395202 - Have had problems with firefox 2 hanging with pdf files. On this page trying to print one or more pages caused bsod on two occasions today - I have a dump file if it helps.

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Douglas Keel]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.6) Gecko/20070725 Firefox/2.0.0.6
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.6) Gecko/20070725 Firefox/2.0.0.6

Firefox hanging is common on some pdf files - firefox needs to be closed and reopened to solve the problem. Today a serious problem arose on the above website when I tried to print - on the first occasion the first page printed OK then bsod; on the second I printed one page OK but the next one I tried caused bsod.

Reproducible: Sometimes

Steps to Reproduce:
1.
2.
3.

Comment 1

[Matthias Versen [:Matti]]

And whixh PDF Plugin (version) do you use ?
(see "about:plugins")
 

Comment 2

[Marco Bonardo [:mak] (Away Apr 25 - May 5)]

You should try installing Adobe Reader 8.1

Comment 3

[Douglas Keel]

Adobe Acrobat

    File name: nppdf32.dll
    Adobe Acrobat Plug-In Version 7.00 for Netscape

MIME Type 	Description 	Suffixes 	Enabled
application/pdf 	Acrobat Portable Document Format 	pdf 	Yes
application/vnd.fdf 	Acrobat Forms Data Format 	fdf 	Yes
application/vnd.adobe.xfdf 	XML Version of Acrobat Forms Data Format 	xfdf 	Yes
application/vnd.adobe.xdp+xml 	Acrobat XML Data Package 	xdp 	Yes
application/vnd.adobe.xfd+xml 	Adobe FormFlow99 Data File

Comment 4

[Douglas Keel]

Can I install Acrobat Reader 8.1 as well as having Acrobat Professional 7.0.9?

Comment 5

[Marco Bonardo [:mak] (Away Apr 25 - May 5)]

i think that they should be different products, the first is a reader, the latter is an editing software. I think so.

Comment 6

[Tyler Downer [He/Him]]

This bug was reported on Firefox 2.x or older, which is no longer supported and will not be receiving any more updates. I strongly suggest that you update to Firefox 3.6.3 or later, update your plugins (flash, adobe reader 9.3.x or later, etc.), and retest in a new profile. If you still see the issue with the updated Firefox, please post here. Otherwise, please close as RESOLVED > WORKSFORME
http://www.mozilla.com
http://support.mozilla.com/kb/Managing+profiles
http://support.mozilla.com/kb/Safe+mode

Comment 7

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.x or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.