395612 - after "installing", with retry / cancel dialog

Status: RESOLVED INCOMPLETE

(Thunderbird :: Installer, defect)

Description

[deborah peterman]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.6) Gecko/20070725 Firefox/2.0.0.6
Build Identifier: thunderbird setup 2.0.0.6.exe

When installing Thunderbird 2, thunderbird.exe crashes and asks if you want to retry, which does no good and you cancel and it stops installation.

Reproducible: Always

Steps to Reproduce:
1.Download
2.Extract
3.Install
4.Crash
Actual Results:  
Download, extract, install and it crashes

Expected Results:  
program stopped

installed thunderbird.exe and completed installing program.

Comment 1

[Wayne Mery (:wsmwk)]

is it crashing after install completed?
what is the exact text of the retry error message?
is this an upgrade from v1.5?

Comment 2

[deborah peterman]

(In reply to comment #1)
> is it crashing after install completed?
> what is the exact text of the retry error message?
> is this an upgrade from v1.5?
> 

It crashes in the beginning of install when thunderbird.exe is unpackaged.  

As stated in description, error screen reads: When installing Thunderbird 2, thunderbird.exe crashes and asks if you want to retry or cancel.  When you select retry it gives you same screen until you cancel and installation stops.

Upgrade version from v 1.0.2.

Comment 3

[Wayne Mery (:wsmwk)]

A lot that happens after extract. Where in the process - after "next", after license, after "setup type", shortcuts, "installing"?

other install crashes
 bug 389067
 bug 340535
 

Comment 4

[deborah peterman]

I click to install, starts installing process, gets about 10% of progress bar then gets crash and retry option.  It specifically states thunderbird.exe has crashed.

Comment 5

[Magnus Melin [:mkmelin]]

Have you tried installing into another empty folder? Just in case the old installation folder contains some old garbage causing problems...

Comment 6

[Wayne Mery (:wsmwk)]

=> incomplete, no response from reporter
please reopen bug if you still see problem using ref: comment 5