396842 - Unable to use Firefox after updating

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[Ted Rose]

User-Agent:       Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; WOW64; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.0.04506; Media Center PC 5.0; .NET CLR 1.1.4322; InfoPath.2)
Build Identifier: 2.0.0.7

I made the mistake of letting you update me to 2.0.0.7 and it is now unable to connect to the internet. I looked at your web pages for the problem and did the things suggested there and nothing works. Is there any way to go back to the working version? If not, is there a way to export my bookmarks so I don't lose them?

Reproducible: Always

Steps to Reproduce:
1.try to go to any web page
2.
3.
Actual Results:  
Firefox can't find the server at bugzilla.mozilla.org.

Expected Results:  
connecting to web pages

It worked fine until I made the mistake of allowing you to update it.

Comment 1

[Ted Rose]

I am using the 64-bit ultimate version of VISTA. (Also, Internet Explorer is working fine, just I would much rather use Firefox)

Comment 2

[Ted Rose]

I am using the 64-bit ultimate version of VISTA. (Also, Internet Explorer is working fine, just I would much rather use Firefox)

Comment 3

[Ria Klaassen (not reading all bugmail)]

These are probably firewall problems. The firewall is blocking the updated application without notifying the user. 

Comment 4

[Ted Rose]

I checked the firewall and even went so far as to put firefox into the exception list and it still doesn't work. Anyway, why is this suddenly happening after an update to firefox? It worked fine before the update and I didn't change anything else between clicking the "update" button and when firefox didn't work any more.

Comment 5

[Ted Rose]

Is there a trick I need to know about that will get the firewall to allow the updated application to work (assuming it is the firewall)?

Comment 6

[Ria Klaassen (not reading all bugmail)]

Most firewalls block updated applications and a dialog should pop up that asks permission for the changed application. If you have not seen this dialog you can be sure that the problem is caused by the firewall.
http://kb.mozillazine.org/Firewalls

Comment 7

[Ted Rose]

Hi - you were right - I installed Kaspersky today and it now works fine, so it must have been the Windows Firewall (even although I had put Firefox on the exception list).

Thanks - Ted

Comment 8

[Carsten Book [:Tomcat]]

changing to works for me - fixed mean a code change in Firefox like a Patch.